Office of Student Living
Administrative Assistant - Office of Student Living
Commensurate with experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
This position will provide administrative support to the Senior
Director, Student Living and the Director of Residence Life.
Provides support for various department functions including
committees, student conduct, and crisis response. The
administrative assistant serves as a resource for the students,
staff, and the public and is responsible for maintaining close
working relationships with a variety of offices and academic
departments of the University. This is a twelve-month
Associate’s Degree Required
Experience Requirements (minimum):
- 2-4 years administrative experience working in an office
- Knowledge and understanding of standard office practices and
- Customer service or managerial experience communicating with
internal and external stakeholders, in person and/or on the
- Understanding of cultural differences, and an ability to work
with a large, diverse team.
- Demonstrated organizational skills, ability to handle multiple
requests in a fast-paced environment.
- Demonstrated interpersonal skills, diplomacy, tact, discretion,
- Proficiency in Microsoft Office, including Teams.
- Experience in setting priorities and goals; effectively manages
- Demonstrated ability to communicate effectively, verbal,
non-verbal, and written.
Job Specific Qualifications
- Proficient in Microsoft Word Office, Excel, Access, Adobe,
PowerPoint, e-mail, and other computer programs required.
- Knowledge of PeopleSoft preferred.
- Strong organizational, interpersonal, and attention to detail
skills is a must.
- Ability to handle sensitive and confidential information is
- Demonstrated ability to prioritize and deal with multiple
- Ability to conduct basic on-line research and
- Administrative Support for Sr. Director, Student Living and
Director of Residence Life
- Manage calendars for Sr. Director and Director
- Schedule meetings, assists with agendas and meeting materials,
reserves rooms, coordinates catering, triages phone calls, assists
with travel (limited), etc. for the Sr. Director and Director
- Collate and distribute reports and memos, prepare
communications, write and edit documents, create and maintain
filing systems (electronic and / or hardcopy)
- Coordinate weekly and/or monthly updates (residential education
activities, assessment metrics, package / mail metrics, etc.) for
the sr. director / director.
- Read, research, and route correspondence for the Sr. Director /
Director. Collects and analyzes information to draft and respond to
- Reviews all end-of-year reports to pull relevant assessment
- Works with the Sr. Director to prepare the annual report.
- Completes special projects for the Sr. Director /
- Prepare and maintain files of confidential nature.
- Departmental Process Support
- Coordinate administrative process for conduct and departmental
standard violations using the University’s conduct software.
- Maintain accurate judicial and departmental standard violations
records and databases.
- Works as a liaison for the Office of Residence Life & the
Office of Students Rights & Responsibilities
- Submit monthly judicial and departmental standard reports to
the Director of Residence Life.
- Prepare the on-call report on a weekly basis.
- Provides correspondence from the OSL for students involved in
crisis response processes.
- Coordinates administrative aspects of fall and spring building
tours with the Office of Admissions and residential building
- Coordinates internal brown-bag learning and development
activities for administrative staff.
- Other Duties as Assigned / Professional Development
- Serves on and provides administrative support to one of the
Office of Student Living foundational committees (Assessment &
Strategic Planning, RA Training, Leadership, etc.) as needed.
Serves on other Office of Student Living, divisional, or university
committees as assigned.
- Cover phones, email, and the front entrance desk on an as
- Evening / weekend hours are infrequent, but possible at
- Other duties as assigned.
- Participate in the formal and informal evaluation process.
- Participate in formal and informal training.
- Attends a minimum of two diversity, equity, and/or inclusion
development sessions / year.
- Participate in campus opening / Syracuse Welcome. Volunteers
for various departmental, divisional, and campus initiatives when
needed / as interested / as approved.
- Adhere to Association of College and University Housing
Officers-International ( ACUHO -I) and American College Personnel
Association ( ACPA ) ethical standards.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
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with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
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