Coordinator, Technology Training

Employer
Prince George's Community College
Location
Maryland, United States
Salary
Salary Not Specified
Posted date
Sep 29, 2021

View more

Position Type
Faculty Positions, Professional Fields, Other Professional Fields, Administrative, Academic Affairs, Curriculum & Instructional Development, Instructional Technology & Design (Campus), Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Salary Band
Not specified
Employment Type
Full Time
Job Vacancy Announcement

Position Title

Coordinator, Technology Training

Position Type

Staff

Department

eLearning Services

FLSA

Non-Exempt

Union/Non Union

Non Union

Full Time or Part Time

Full Time

Grade

13

Salary Range

Hiring Salary Range

$61,113 - $67,224/Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

The Coordinator will primarily be responsible for coordinating the development, and delivery of technology training programs and materials related to enterprise, business and learning software applications at the college. The Coordinator will curate existing resources of training materials from vendors, training providers and power users as well as develop webinars and workshops as needed to ensure customized technology training solutions in both face-to-face and online formats for a variety of stakeholders. Additionally, the Coordinator will partner with multimedia technologists and instructional designers to maintain a knowledge base of how to web-based resources that will support “just in time” learning.

Minimum Qualifications

  1. Associate degree or equivalent formal training in a related field.
  2. Combination of education in multimedia development/technology training for a total of 6 years.
  3. Bachelor’s degree preferred.


Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

  1. Conducts a needs analysis to determine the institution’s technology training needs.
  2. Supervise and evaluate assigned staff.
  3. Applies adult learning theories and best practices for the development and delivery of live training in face-to-face and online formats.
  4. Designs and delivers training covering enterprise and business systems, applications, and associated processes in face-to-face and online formats.
  5. Plans the appropriate training schedules, works with others to schedule the training, ensures resources are adequate, judges the effectiveness of current training content and methods, and identifies new training methods using the latest technology.
  6. Recommends and curates vendor or web- based technology training resources for departments or other groups.
  7. Collaborates with vendors and internal areas to identify and leverage power users and subject matter experts to produce and deliver technology training.
  8. Assesses department and/or individual technology training needs or requirements.
  9. Establishes a community of practice to define common ERP workflows across different user populations .
  10. Creates a functional awareness about training through special communication efforts, video, and informational workshops.
  11. Prepares reports on program activities to evaluate quality-of-services and conduct cost-benefit analysis.
  12. Produces technical content for documentation, videos, graphics, presentations, and other learning content for online, face-to-face training, and other deliverables/platforms.
  13. Exhibits proficiency in web-based knowledge and learning management systems and applications.
  14. Promotes a culture of continual learning and digital literacy.
  15. Researches and recommends emerging technologies and their applicability to training.
  16. Creates content that is organized and checked for quality prior to delivery to users.
  17. Assists key functional users in developing and implementing content in compliance with College web standards and procedures.
  18. Ensures production of content that adheres to applicable federal and/or state laws and regulations, including copyright law and the Americans with Disabilities Act, Section 508.
  19. Demonstrates organizational, time management, and problem solving skills.
  20. Communicates effectively by visual, oral and written form with staff.
  21. Promotes and models a team approach while conducting daily operations.
  22. Supports and maintains high ethical standards of conduct and procedures to assist in ensuring the security of the College’s technology assets and data.
  23. Participates with institutional committees, initiatives, projects, and work groups.
  24. Engages regularly in individual professional development related activities to remain current with technology trends and work processes including trainings, vendor presentations, user group meetings, conferences and seminars.
  25. Responsible for complying with all required College mandated training within the prescribed timelines.
  26. Performs other duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES

  1. Experience with coordinating the development and implementation of training programs.
  2. Experience with best practices and strategies to support an effective training implementation process.
  3. Experience with building internal and external partnerships to produce effective solutions.
  4. Experience communicating in clear and concise formats to explain how to perform technical tasks.
  5. Experience with producing content that adheres to applicable federal and/or state laws and regulations, including copyright law and the Americans with Disabilities Act, Section 508.
  6. Proficiency in the use of knowledge and learning systems and applications.
  7. Organizational, time management, and problem solving skills associated with coordinating training.
  8. Demonstrated customer service skills.
  9. Demonstrated ability to work collaboratively with diverse individuals within diverse groups (e.g., faculty, staff, and students.)
  10. Ability to effectively communicate in spoken and written Standard English.
  11. Proficient in using Microsoft Office, particularly Word, Excel, PowerPoint, and Access.


Job Requirements

  1. Applicant must be available to work Monday – Friday, 8:30 a.m. – 4:30 p.m.
  2. Must be able to work flexible schedule including some evening hours.
  3. Ability to communicate effectively in spoken and written standard English.
  4. As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. Citizen or an alien who is authorized to work.


Is Background Check Required?

Yes

Posting Number

PGCC167011/12

Open Date

09/29/2021

Close Date

Open Until Filled

Yes

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Prince George’s Community College values the safety of its students, faculty, and staff. As part of that commitment, the College has announced effective October 21, 2021, all students, faculty, and staff must be vaccinated against COVID -19 or tested for the virus weekly. As a prospective or new employee, you will be required to comply with this mandate and all the necessary safety protocols, including wearing a mask. Please direct your questions related to the vaccination, testing, mask mandates, and requirements for exemptions to VMPO@pgcc.edu .

Application Status: You will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
    • Master's Degree or above from an accredited college/university
    • Bachelor's Degree from an accredited college/university
    • Associate's Degree from an accredited college/university
    • One to two years of college credit (30 credit hours is equivalent to one year)
    • Less than 30 credits from an accredited college/university
    • High School Diploma or GED
    • None of the above
  2. * Do you have a combination of education and experience in multimedia development and technology training for a total of 6 years?
    • Yes
    • No
  3. * Briefly describe your experience referenced in the previous question. Do not enter 'See Resume'

    (Open Ended Question)

  4. * How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
  5. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Transcripts
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Curriculum Vitae
  5. Certifications - See Minimum Qualifications for type


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