Financial Aid Office
The Financial Aid Advisor counsels and provides customer service to
families and individuals applying for financial aid. This position
meets with walk-in traffic, assures coverage of phone, answers
general office email, and may take both in person and virtual
appointments to support students and families. They assist with the
financial aid process and help resolve problems associated with
student receipt of financial aid.
- Meet with students to assist in the completion and processing
of applications. This may include helping complete forms and
applications, answering questions, providing information, resolving
problems, and other related tasks.
- Answer emails and phone calls regarding general financial aid
processes and questions. Escalate issues to proper staff as
- Analyze and process financial aid documents to determine
completion of forms and eligibility for financial aid. Inform
student of any missing documents that may delay receipt of
financial aid. Review documentation for accuracy to determine if
file is complete and is to be awarded or if corrections must be
- Assists with the verification process and compare data on FAFSA
applications with federal tax returns, other documentation, and
eligibility criteria for multiple award programs, making
corrections to student applications as needed.
- Uses our document imaging system, Perceptive Content, to scan
and document all paperwork submitted by students.
- Data enters documentation into Student Information System and
supports other financial aid and business processes as
- Conducts presentations to campus and regional community
partners at scheduled events, including area high-school Financial
Aid Nights. Presentation information includes completing the FAFSA,
the financial aid awarding process, financial literacy, and
required procedures regarding financial aid eligibility.
- Staying current on all federal, state and institutional aid
regulations and guidelines and internal processing of financial aid
along with documentation requirements.
- Assist with processing incoming mail.
- Performs other related duties as assigned.
- Ability to develop good, efficient customer relations. Ability
to answer routine requests, referring non-standard issues to higher
- Possesses a broad understanding of the job.
- Applies skills and knowledge in a variety of processes,
procedures and systems.
A Bachelor’s degree or an equivalent combination of education and
experience from which comparable knowledge and skills can be
acquired is necessary
Full Time/Part Time
Full-time, Benefits eligible
$15.29 / hr
Open until filled
Applicants must combine all application materials (cover letter,
resume, and list of five references with contact information) into
one PDF or Microsoft Word document and upload as a resume
Limit document name to 50 characters. Maximum size limit is 11MB.
Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (800)
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, protected veteran status, or any other status
protected by applicable state or federal law. This policy shall not
be interpreted in such a manner as to violate the legal rights of
religious organizations or the recruiting rights of military
organizations associated with the Armed Forces or the Department of
Homeland Security of the United States of America. For more
information, call the Vice Chancellor - Human Resources at
Reasonable accommodations may be made to enable individuals with
disabilities to perform the duties and functions of this job. If
you believe you may have difficulty performing any of the duties or
functions of this job, please contact the Office of Affirmative
Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use
the following links:
UMKC Statement on Diversity
UMKC values diversity as central to its mission as an urban-serving
research university and as a driver of excellence in teaching and
learning. UMKC embraces a broad spectrum of diversities, including
race, ethnicity, culture, nationality, gender, age, sexual
orientation, disability, linguistic ability, learning style,
religion, socioeconomic and veteran status, life experiences,
educational level and family structure. For more information on our
diversity mission, visit the Office of Diversity and Inclusion
UMKC is the largest comprehensive, fully accredited university in
the Kansas City area. Our students come from all 50 states and over
85 countries, enriching our community with diverse perspectives.
With more than 125 academic areas, our students have a lot of
opportunities to explore on their way to discovering and creating
their perfect career. We are at the heart of a thriving urban area
where the city’s life and energy influence everything that happens
here. We are Kansas City’s university and we can’t wait for you to
join us! Find out more about UMKC in the About UMKC section
Details about UMKC’s community and the benefits of being an
employee can be found on our careers page.