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Financial Aid Advisor, Financial Aid, 31798

University of Missouri Kansas City
Missouri, United States
Salary Not Specified
Posted date
Sep 24, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid
Salary Band
Not specified
Employment Type
Full Time
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Hiring Department

Financial Aid Office

Job Description

The Financial Aid Advisor counsels and provides customer service to families and individuals applying for financial aid. This position meets with walk-in traffic, assures coverage of phone, answers general office email, and may take both in person and virtual appointments to support students and families. They assist with the financial aid process and help resolve problems associated with student receipt of financial aid.

Characteristic Duties
  • Meet with students to assist in the completion and processing of applications. This may include helping complete forms and applications, answering questions, providing information, resolving problems, and other related tasks.
  • Answer emails and phone calls regarding general financial aid processes and questions. Escalate issues to proper staff as needed.
  • Analyze and process financial aid documents to determine completion of forms and eligibility for financial aid. Inform student of any missing documents that may delay receipt of financial aid. Review documentation for accuracy to determine if file is complete and is to be awarded or if corrections must be processed.
  • Assists with the verification process and compare data on FAFSA applications with federal tax returns, other documentation, and eligibility criteria for multiple award programs, making corrections to student applications as needed.
  • Uses our document imaging system, Perceptive Content, to scan and document all paperwork submitted by students.
  • Data enters documentation into Student Information System and supports other financial aid and business processes as assigned.
  • Conducts presentations to campus and regional community partners at scheduled events, including area high-school Financial Aid Nights. Presentation information includes completing the FAFSA, the financial aid awarding process, financial literacy, and required procedures regarding financial aid eligibility.
  • Staying current on all federal, state and institutional aid regulations and guidelines and internal processing of financial aid along with documentation requirements.
  • Assist with processing incoming mail.
  • Performs other related duties as assigned.
  • Ability to develop good, efficient customer relations. Ability to answer routine requests, referring non-standard issues to higher authority level.
  • Possesses a broad understanding of the job.
  • Applies skills and knowledge in a variety of processes, procedures and systems.
Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Full Time/Part Time

Full-time, Benefits eligible


$15.29 / hr

Application Deadline

Open until filled

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:
UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

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