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Associate Director of Student Services (Manger 170) - Philadelphia Campus

West Chester University
Pennsylvania, United States
$57,983.00 - $66,265.00
Posted date
Sep 30, 2021

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Salary Band
$50,000 - $69,999
Employment Type
Full Time
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Associate Director of Student Services (Manger 170) - Philadelphia Campus

Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Department of Student Services invites applications for the position of Associate Director at the Philadelphia campus located at 701 Market Street.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

Reporting to the Senior Associate Vice President of Financial Aid and the Campuses, the Associate Director for Student Services provides tactical direction and primary oversight for student support and services at the Philadelphia Center from admission through graduation utilizing a high-touch model. This position serves as a main contact for Philadelphia students and as liaison with the WCU main campus and other offices to ensure student success and programming and enrichment opportunities. This position also collaborates with faculty to provide an exceptional student experience. The Associate Director for Student Services supervises one staff member ensuring support for the Philadelphia Center.

The ideal candidate demonstrates experience in student services; excellent customer service, communication, organizational, and interpersonal skills; and a commitment to working collaboratively in a team environment.

Responsibilities include:

  • Ensuring regular, proactive contact with students through in-person, email, and phone communications providing high-touch concierge service from point of admission through graduation
  • Supporting and assisting with student enrollment by identifying issues/roadblocks related to course availability, registration, financial aid, payment of tuition and/or other services.
  • Researching and recommending implementation of new technologies and processes to best serve Philadelphia Center students.
  • Cultivating and maintaining relationships with students, faculty, and other administrative units in support of student success.
  • Serving as a liaison between Philadelphia Center and the main West Chester campus student service units and student affairs division ensuring appropriate services and programming.
  • Providing leadership for retention initiatives; working collaboratively with appropriate student service units ensuring maximum retention each term/session.
  • Collaborating with New Student Programs to ensure that all new students have been properly oriented to the Philadelphia Center by attending New Student Orientation or through individual meetings
  • Tracking students' progress through the financial aid process to ensure timely payment and proactively address potential issues
  • Monitoring enrollment and prepare enrollment reports for Senior Associate Vice President of Financial Aid and the Campuses
  • Participating in Information Sessions for prospective students and attending recruitment events as needed
  • Arranging for campus visitors to provide information/events at the Philadelphia Center
  • Serving as liaison between Philadelphia Center and the main West Chester campus student service units and student affairs division ensuring appropriate services and programming.
  • Leveraging internal and external resources for student support and making referrals as needed
  • Assisting with the planning and managing Philadelphia Commencement.
  • Proctoring exams for students taking online classes
  • Collaborating with Counseling Center and the student counselor regarding student needs and hours of operation
  • Increasing awareness of Philadelphia Center student needs
  • Co-Chairing Student and Community Engagement Committee 
  • Serving on university-wide committees supporting initiatives that enhance the student experience
  • Recruiting and overseeing Student Ambassadors
  • Developing and administering student surveys for satisfaction, needs assessment, and other feedback and analyzing resulting data to improve student services
  • Continuous assessment of student service needs and programming
  • Assisting in developing and maintaining the Philadelphia Center Administration and Educational Support Assessment document
  • Updating and maintaining WCU in Philadelphia website
  • Distributing WCU news and information, including the Philadelphia Center Weekly Announcements and the summer anti-melt campaign for new students.
  • Maintaining and updating Philadelphia Center and New Student Orientation, Philadelphia D2L sites
  • Administering campus alert system and providing emergency campus notifications such as weather-related closings and other operational impacts 
  • Updating and distributing the Student Resource Guide

Minimum Qualifications

  • Bachelor’s degree 
  • A minimum of one year higher education experience
  • Experience in student services such as registrar, financial aid, student support, student affairs, or program counseling /advising.
  • Demonstrated proficiency in Microsoft Office 365 Suite including Outlook.

Preferred Qualifications

  • A minimum of two years experience in student services (such as registrar, financial aid, student support), student affairs, or program counseling /advising.
  • Demonstrated experience working with multiple student populations such as transfer, first-generation, and adult students
  • Demonstrated experience working with diverse groups
  • Experience using administrative software and other technology tools within a higher education environment
  • Demonstrated customer service experience 
  • Excellent written communication skills.

Special Instructions
Excellent benefits package including undergraduate tuition fee waiver for self and dependents. The salary range is $57,983- $66,265.

Candidates should apply online at . Electronic application allows for cover letter and resume and a list of three references with contact information (required).

Review of applications will begin immediately and continue until the position is filled.

Applicants must successfully complete the interview process to be considered as a finalist.

Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.


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