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Program Assistant

Northeastern University
Massachusetts, United States
Salary Not specified
Posted date
Sep 29, 2021

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Position Type
Administrative, Business & Administrative Affairs, Alumni Affairs
Employment Level
Employment Type
Full Time
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Program Assistant

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Northeastern community has a tradition of giving back, and each day, we witness the impact of our community's remarkable generosity. Our students are pursuing co-ops in all corners of the globe, growing their cultural fluency and preparing to thrive in the world. Our faculty are delivering leading-edge scholarship, teaching and mentoring tomorrow's leaders. And our researchers are pioneering new lines of inquiry, accelerating discovery in emerging fields. Northeastern University Advancement plays an integral role in engaging the Northeastern community to create a stronger, more sustainable, and bright future.

The Program Assistant is a valuable member of the Alumni Relations (AR) Engagement Initiatives team. The Program Assistant reports to the Director, Affinity and Domestic Engagement and provides office support, event coordination and program logistics for both live and virtual programming for the engagement efforts of the Alumni Relations (AR) team.

The Program Assistant will:

(1) assist in the planning and production of successful live and virtual programs and event series from concept to post-mortem, including, but not limited to: events and programs that support alumni affinity engagement, signature programs, domestic communities, educational, and women's initiatives;
(2) help coordinate event logistics including venues, caterers, entertainers, photographers, transportation carriers, etc.;
(3) establish and maintain event registration databases as well as forms and output needed from system (i.e. attendance lists, nametags);
(4) post-event work including coding of alumni database and compiling event wrap ups for analysis;
(5) act as a customer-service focused resource for the members of the global university community, including internal colleagues, alumni, parents, students, friends, vendors, and other external entities;
(6) work in conjunction with their colleagues to develop and implement efficient and effective marketing and communication strategy and content to maximize the department's outreach to alumni;
(7) assist Engagement Initiatives team with web site updates:
(8) provide additional administrative office support to members of the Engagement Initiatives team as needs dictate;

The Program Assistant must represent the university and the AR team in a professional, enthusiastic manner with a customer service and team focus. Evening and weekend work required, as needs dictate, along with occasional local and regional travel to event sites. This position requires some lifting of heavy items and/or use of a hand truck for event supplies and equipment. The Program Assistant will perform other duties as assigned, including assisting at several general events throughout the year. As a member of the Advancement Division it is essential for the Program Assistant to understand and support the role philanthropy plays in engaging the Northeastern community.

Bachelor's degree preferred. One to three years of experience working in an office environment with a background in event planning and/or customer service; excellent coordination, organizational, communication (written and oral), and computer skills; detail oriented and strong customer service and interpersonal skills. High level of self-confidence and enthusiasm, proficiency with virtual communication platforms and online learning tools. Ability to be a self-starter and adaptable to new systems; Ability to interact professionally and diplomatically with alumni, volunteers, students, parents, staff, faculty, vendors and external entities; Ability to work independently and be productive with minimal supervision as well as in a team environment on several projects at a time; Ability to travel, domestically, as needed.

Strong computer skills including proficient use of Microsoft Excel, Outlook, and PowerPoint are required; knowledge of Adobe's Creative Cloud applications, specifically Photoshop, Illustrator and InDesign is a plus. Experience with Salesforce is helpful. Experience working in higher education with alumni is a plus. The ability to do some lifting of heavy items and/or use of a hand truck for event supplies and equipment is required.

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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