Under the direct supervision of the Director of Student
Accounts, the Collections Specialist is responsible for the timely
collection of delinquent accounts. This position is responsible for
upholding exceptional customer service standards while adhering and
complying with federal, state regulations and University
Provide prompt, accurate and exceptional customer service via,
phone, email and in-person interactions for both students and
Demonstrate working knowledge of Financial Aid and Registration
processes to further assist students and families.
Identify and assess delinquent student accounts on a semester
Update student database to correctly present past due accounts
as they pertain to the general ledger.
Counsel students on outstanding account balance with respect
and integrity while creating payment arrangements.
Create internal collection communications that adhere to timely
schedule to increase student responsiveness.
Place accounts with collection agencies at specified timing
Reconcile collection accounts with College and collection
Uphold State, Federal regulations and college policy as it
pertains to collection processes.
Position Type: Part Time 20 hrs per week
Appointment Months Per Year: 12 month
High School Diploma or GED
Knowledge, Skills and Abilities:
Must be a well-organized, high energy individual with excellent
customer service skills.
Possess strong verbal and written communication skills; ability
to communicate verbally and through written word to students and
families while upholding exceptional customer service values.
An intermediate level of proficiency with Microsoft Excel and
experience with other Microsoft Office applications.
Must be able to set priorities and work both independently and
as part of a team.
Ability to maintain a high level of poise and professionalism
under all circumstances.
Exercise good judgment, ability to work under pressure, and
maintain a high level of confidentiality.
The position requires excellent attention to detail in order to
maintain the highest quality standards.
**Effective October 1, 2021, proof of vaccination or submission
of weekly COVID-19 tests are required for all Georgian Court
employees. A copy of your CDC vaccination card should be shared
with the Office of Human Resources before your first day of
employment. All information will be kept confidential **