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Senior Director of Student Financial Services

Seattle Pacific University
Washington, United States
Salary Commensurate with experience
Posted date
Sep 29, 2021

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Position Type
Administrative, Student Affairs, Financial Aid, Other Student Affairs
Employment Level
Salary Band
Commensurate with Experience
Employment Type
Full Time
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About Seattle Pacific University:

Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education.

Executive Summary

A key member of the Enrollment Management and Marketing division with specific focus on student financial services, this position is dedicated to achieving student enrollment outcomes and net revenue goals for undergraduate and graduate programs.

This administrative position requires a highly collaborative leader who can help create and shape an enrollment management vision, and then facilitate the planning and implementation of strategies and processes to achieve the University's goals.

The office of Student Financial Services is a merged office that provides student support for financial aid, student accounts and student employment. This structure empowers SPU to care for all of the financial needs a student may have through a "one stop shop" model.

Our office of Student Financial Services (SFS) has boldly led the way in financial aid strategy to make a private, Christian university more accessible to students seeking this opportunity. 

  • SPU was the first private university in Washington state to partner with the state's access program, College Bound, by creating the complementary Falcon Bound program.
  • SPU established a bold overarching scholarship to help students from the Christian tradition clearly see an opportunity to attend SPU, our Faith for the Future Scholars.
  • SPU recognized the competitive challenge of enrolling top academic scholars from four key states and created an incentive to consider a private education at a public university price through our In-State Matching Scholar Commitment.
  • Finally, the leadership of SFS helped guide SPU to be first in the Pacific Northwest to reset tuition and show that private education is possible through a holistic program called Tuition Reimagined.

SPU is seeking an advocate for students who shares a vision for our nationally ranked Christian university committed to graduating people of competence and character, becoming people of wisdom, and modeling a grace-filled community.


Job Description:

Key Job Duties:

Leadership and Care for Student Financial Services Staff and SPU's Students:

  • Provide overall leadership, supervision, and management for Student Financial Services to achieve University enrollment and net revenue goals through strategic student financial policy development, and utilization of all of the dollars committed in institutional, private, federal, and state financial aid programs. SFS provides support to students from prospective student status through graduation and beyond.
  • Prioritize staff flourishing by leading the professional development and support of the SFS staff. The work of development and support will be done collaboratively with the SFS team leaders, HR, and a range of professional development resources available across SPU and within the financial aid field.
  • Possess a strong commitment to understanding dynamics of difference and purposefully lead and support SFS's diversity efforts that are identified through SPU's Office of Inclusive Excellence. Serve as a liaison between the SFS and Enrollment Operations Diversity Committee and the staff, by managing individual diversity, equity and inclusion goals for each staff member. Build relationships with students, families, and staff from diverse backgrounds and developing culturally responsive leadership. Recognize and continue the commitment towards access, equity, and success that SFS has made to the wide range of students that SPU serves. 
  • Directly supervises Student Financial Service personnel with responsibilities for financial aid, student accounts, student employment and collections. 

Financial Aid Strategy:

  • Lead the management and strategy around tuition and fee billing of nearly $125 million and administer over $100 million in financial aid.
  • As a member of the Enrollment Management and Marketing team (EMM), collaborate with other EMM leadership, institutional leadership and the Board of Trustees to work on all aspects of SPU's financial strategy.
  • Provide strategic leadership as we balance headcount goals, academic quality and achieving our desired net tuition revenue goals.

Administrative Responsibilities:

  • Ultimate responsibility for planning and implementing an annual financial aid packaging and scholarship strategy to maximize the use of financial aid, development of supplemental payment options and accounts receivable strategies in support of the enrollment goals of the University.
  • Ultimate responsibility to analyze, develop, implement and evaluate an annual financial aid and scholarship strategy that will meet institutional goals for net revenue.
  • Ultimate responsibility for policy development, articulation, and implementation for all student financial services including all federal, state, institutional, and privately funded financial aid programs, student accounts receivable policies, payment options, and loan collection.
  • Ultimate responsibility for ensuring compliance with federal, state, and University regulations and program guidelines throughout financial aid services.
  • Ultimate responsibility for ensuring overall cash management, internal controls and financial accountability within the student financial services area.
  • Ultimate responsibility for providing the direction for operating systems to support the overall strategy with particular emphasis on technological solutions.
  • Ultimate responsibility for the selection, leadership, supervision, management, professional development and evaluation--with emphasis on maintaining a healthy and productive work environment -- for 19 full-time staff and 9  part-time student employees in Student Financial Services.

Represent SFS in University and External Leadership Capacity:

  • Serve as liaison with appropriate University personnel and offices, federal, state and private higher education agencies; and professional associations regarding program policy, planning, administrative implications, and audits and service delivery.
  • Provide collaborative leadership for undergraduate enrollment management planning and strategies to support the University's enrollment and net revenue goals. Serve as facilitator for annual enrollment planning to create the undergraduate enrollment and financial aid strategy, including reports to the president's Senior Leadership Council and the Board of Trustees, as needed. Also, assist the vice president with the development and regular updating of the SPU Enrollment Plan.


Candidates should have the following:

  • Bachelor's degree in an area related to higher education administration, student personnel services, business administration, finance, or other related majors;
  • Minimum of four years' experience in a college or university financial aid office; management experience in a comprehensive financial aid office is highly preferred;
  • Thorough knowledge of, and ability to navigate the complexities of federal and state regulations for administering financial aid and student accounts.
  • Working knowledge of the Ellucian's Banner system is highly desirable, experience with additional financial aid software systems will be highly preferred;
  • Experience with federal and state financial aid protocols and software will high desired;
  • Experience assisting and participating in the audit process is highly desirable;
  • Experience in the use of Microsoft Office with particular emphasis on the database and spreadsheet applications.
  • Experience leading a diverse and highly professional team is highly desirable.


Additional Information:

Salary: Commensurate with experience.

This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and to a retirement account after one year of eligibility in the plan. Tuition discount program available for the employee and qualified immediate family members.


Application Instructions:

Application and Nomination Process

Priority deadline for application submission: November 1st.  We will begin the review of applications November 2nd through the 8th and applications may still be submitted for review during that time.

All correspondence relating to the position of senior director of Student Financial Services should be directed in confidence to the University's Office of Human Resources:

Becky Tindall, Interim Human Resources Director

Human Resources / / 206-281-2591

Seattle Pacific University provides reasonable accommodation to applicants. If you need a reasonable accommodation for any portion of the application or hiring process please contact the Human Resources Department at (206)281-2809, or email Notification must be given at least five (5) working days before the accommodation is needed.

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