About Seattle Pacific University:
Founded in 1891, Seattle Pacific University has a long
and distinguished history in Christian higher
A key member of the Enrollment Management and Marketing division
with specific focus on student financial services, this position is
dedicated to achieving student enrollment outcomes and net revenue
goals for undergraduate and graduate programs.
This administrative position requires a highly collaborative
leader who can help create and shape an enrollment management
vision, and then facilitate the planning and implementation of
strategies and processes to achieve the University's goals.
The office of Student Financial Services is a merged office that
provides student support for financial aid, student accounts and
student employment. This structure empowers SPU to care for all of
the financial needs a student may have through a "one stop shop"
Our office of Student Financial Services (SFS) has boldly led
the way in financial aid strategy to make a private, Christian
university more accessible to students seeking this
- SPU was the first private university in Washington state to
partner with the state's access program, College Bound, by creating
the complementary Falcon Bound program.
- SPU established a bold overarching scholarship to help students
from the Christian tradition clearly see an opportunity to attend
SPU, our Faith for the Future Scholars.
- SPU recognized the competitive challenge of enrolling top
academic scholars from four key states and created an incentive to
consider a private education at a public university price through
our In-State Matching Scholar Commitment.
- Finally, the leadership of SFS helped guide SPU to be first in
the Pacific Northwest to reset tuition and show that private
education is possible through a holistic program
called Tuition Reimagined.
SPU is seeking an advocate for students who shares a vision for
our nationally ranked Christian university committed to graduating
people of competence and character, becoming people of wisdom, and
modeling a grace-filled community.
Key Job Duties:
Leadership and Care for Student Financial Services Staff
and SPU's Students:
- Provide overall leadership, supervision, and management for
Student Financial Services to achieve University enrollment and net
revenue goals through strategic student financial policy
development, and utilization of all of the dollars committed in
institutional, private, federal, and state financial aid programs.
SFS provides support to students from prospective student status
through graduation and beyond.
- Prioritize staff flourishing by leading the professional
development and support of the SFS staff. The work of development
and support will be done collaboratively with the SFS team leaders,
HR, and a range of professional development resources available
across SPU and within the financial aid field.
- Possess a strong commitment to understanding dynamics of
difference and purposefully lead and support SFS's diversity
efforts that are identified through SPU's Office of Inclusive Excellence. Serve
as a liaison between the SFS and Enrollment Operations
Diversity Committee and the staff, by managing individual
diversity, equity and inclusion goals for each staff member. Build
relationships with students, families, and staff from diverse
backgrounds and developing culturally responsive
leadership. Recognize and continue the commitment towards
access, equity, and success that SFS has made to the wide
range of students that SPU serves.
- Directly supervises Student Financial Service personnel with
responsibilities for financial aid, student accounts, student
employment and collections.
Financial Aid Strategy:
- Lead the management and strategy around tuition and fee billing
of nearly $125 million and administer over $100 million in
- As a member of the Enrollment Management and Marketing team
(EMM), collaborate with other EMM leadership, institutional
leadership and the Board of Trustees to work on all aspects of
SPU's financial strategy.
- Provide strategic leadership as we balance headcount goals,
academic quality and achieving our desired net tuition revenue
- Ultimate responsibility for planning and implementing an annual
financial aid packaging and scholarship strategy to maximize the
use of financial aid, development of supplemental payment options
and accounts receivable strategies in support of the enrollment
goals of the University.
- Ultimate responsibility to analyze, develop, implement and
evaluate an annual financial aid and scholarship strategy that will
meet institutional goals for net revenue.
- Ultimate responsibility for policy development, articulation,
and implementation for all student financial services including all
federal, state, institutional, and privately funded financial aid
programs, student accounts receivable policies, payment options,
and loan collection.
- Ultimate responsibility for ensuring compliance with federal,
state, and University regulations and program guidelines throughout
financial aid services.
- Ultimate responsibility for ensuring overall cash management,
internal controls and financial accountability within the student
financial services area.
- Ultimate responsibility for providing the direction for
operating systems to support the overall strategy with particular
emphasis on technological solutions.
- Ultimate responsibility for the selection, leadership,
supervision, management, professional development and
evaluation--with emphasis on maintaining a healthy and productive
work environment -- for 19 full-time staff and 9 part-time
student employees in Student Financial Services.
Represent SFS in University and External Leadership
- Serve as liaison with appropriate University personnel and
offices, federal, state and private higher education agencies; and
professional associations regarding program policy, planning,
administrative implications, and audits and service delivery.
- Provide collaborative leadership for undergraduate enrollment
management planning and strategies to support the University's
enrollment and net revenue goals. Serve as facilitator for annual
enrollment planning to create the undergraduate enrollment and
financial aid strategy, including reports to the president's Senior
Leadership Council and the Board of Trustees, as needed. Also,
assist the vice president with the development and regular updating
of the SPU Enrollment Plan.
Candidates should have the following:
- Bachelor's degree in an area related to higher education
administration, student personnel services, business
administration, finance, or other related majors;
- Minimum of four years' experience in a college or university
financial aid office; management experience in a comprehensive
financial aid office is highly preferred;
- Thorough knowledge of, and ability to navigate the complexities
of federal and state regulations for administering financial aid
and student accounts.
- Working knowledge of the Ellucian's Banner system is highly
desirable, experience with additional financial aid software
systems will be highly preferred;
- Experience with federal and state financial aid protocols and
software will high desired;
- Experience assisting and participating in the audit process is
- Experience in the use of Microsoft Office with particular
emphasis on the database and spreadsheet applications.
- Experience leading a diverse and highly professional team is
Salary: Commensurate with experience.
This is a full time position with excellent benefits. SPU pays
the employee premium for medical, dental, and vision insurance. SPU
makes contributions to an employee HSA account and to a retirement
account after one year of eligibility in the plan. Tuition discount
program available for the employee and qualified immediate family
Application and Nomination Process
Priority deadline for application submission:
November 1st. We will begin the review of applications
November 2nd through the 8th and applications may still be
submitted for review during that time.
All correspondence relating to the position of senior director
of Student Financial Services should be directed in confidence to
the University's Office of Human Resources:
Becky Tindall, Interim Human Resources Director
Human Resources / firstname.lastname@example.org / 206-281-2591
Seattle Pacific University provides reasonable accommodation
to applicants. If you need a reasonable accommodation for any
portion of the application or hiring process please contact the
Human Resources Department at (206)281-2809, or
email email@example.com. Notification must be given at least five (5)
working days before the accommodation is needed.