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Library Service Assistant (Temporary Position)

Employer
California Lutheran University
Location
California, United States
Salary
Salary Not specified
Posted date
Sep 28, 2021

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Position Type
Administrative, Academic Affairs, Librarians & Library Administration
Employment Level
Administrative
Salary Band
Not specified
Employment Type
Part Time
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Library Service Assistant (Temporary Position)

Position Category: Long Term Temp
FLSA: Non-exempt
FTE: 20 hrs/week, up to 6 months
Location: Thousand Oaks

University Background:
The mission of California Lutheran University is to educate leaders for a global society who are strong in character and judgment, confident in their identity and vocation, and committed to service and justice. Founded in 1959 in beautiful Ventura County, the university has an enrollment of about 4,000 undergraduate and graduate students who come from across the nation and around the world from a diversity of backgrounds, cultures and faiths. As a federally recognized Hispanic-Serving Institution, Cal Lutheran is looking for candidates with a dedication to and success in working in diverse communities. The university is committed to an inclusive learning and work environment that values individual differences and respects each person’s dignity.

Basic Function:
Under the supervision of the Associate Provost, the temporary Library Services Assistant will work with the Public Services Coordinator and librarians to provide frontline service to library patrons in circulation, reference and research support, and supervision of student assistants. Position will be Sunday - Thursday, 20 hours per week afternoon/evening hours.

Representative Duties:
  • Delivers front line service to library patrons in the afternoon/evening hours. Assists with circulation; directs library visitors to appropriate service points; provides directions to campus locations outside the library; resolves patron disputes in a tactful and fair manner. E
  • Provides reference and research assistance in-person and virtually and refers patron to appropriate subject librarian as needed. E
  • Maintains patron records in the library’s automated system, Online Computer Library Center’s (OCLC) WorldShare Management Services (WMS); charges and discharges materials in the library system; assists patrons with locating items held in the library; performs nightly closing tasks. E
  • Supervising student assistants. Participates in training and evaluating the performance of student assistants. Check and approve student time cards. E
  • Assists library patrons with basic walk-in requests. Contacts the Help Desk when appointments arrive or when a patron needs further assistance. Directs patrons to online support such as password reset forms or help desk email address for service requests received after-hours; assists patrons with using printers, scanner, and computer equipment. E
  • Assists with scheduling library conference, lab, and study rooms utilizing LibCal, the online room scheduling system. Maintains updated room reservation usage statistics; resolves and refers any scheduling conflicts to the appropriate staff member as needed. E
  • Processes Course Reserve materials utilizing WMS. Maintains and updates reserve shelf and ensures that the materials are available in a timely manner. Maintains course reserve usage statistics and in collaboration with the Manager of Resource Sharing, ensures compliance with copyright laws as they pertain to course reserves. E
  • Ensures library security by maintaining ongoing communication with Campus Safety. Communicates any changes in the library closing times to Campus Safety and follows outlined procedures. Works with Campus Safety as building coordinator for Pearson Library and Preus Brandt Forum. E
  • Communicates updates regarding outstanding patron questions and student assistant progress via daily updates to the Public Services Coordinator. E
  • Complies with access agreements to the Educational and Psychological Test Collections. E
  • Performs other duties as required to support the mission and function of the department/division.



E = Essential Duties


Knowledge Of:
  • University organization, operations, policies, and objectives
  • Standards of practice for circulation & reference services in an academic library
  • Effective supervision techniques
  • Library online catalog and circulation systems
  • Emergency procedures
  • Principles and practices of business communication
  • Principles and practices of customer service and public relations
  • Interpersonal skills using tact, patience and courtesy


Ability To:
  • Exhibit a strong commitment to diversity, and have the ability to work effectively with individuals from varied backgrounds.
  • Work effectively with diverse student populations
  • Establish and maintain cooperative working relationships
  • Synthesize a variety of information sources in order to provide the most relevant
  • Information to each patron.
  • Use related information technology including PC and Mac computers and applicable office software; ability to manage library tools including LibAnswers, LibGuides, and LibCal.
  • Interpret and apply general administrative and departmental policies and procedures
  • Coordinate daily operations of busy public service desks
  • Direct the work of student assistants
  • Accurately maintain patron information in an integrated library catalog
  • Expeditiously process course reserve materials
  • Interpret and apply copyright regulations
  • Protect confidential information
  • Maintain library stacks in good order
  • Provide courteous customer service
  • Interpret library and university policies to resolve patron disputes
  • Work effectively with other members of the ITS staff
  • Communicate effectively orally and in writing
  • Set priorities and manage multiple tasks
  • Work effectively with constant interruptions
  • Stay current in trends and practices in access services
  • Evaluate current services and recommend new services
  • Respond quickly, effectively, and appropriately to urgent/emergency situations
  • Work a flexible schedule that includes evenings and weekends





Minimum Qualifications:
Any combination equivalent to: A Bachelor’s degree from a recognized college or university and two years of responsible support experience in an academic library environment; or a Library Technical Assistant Certificate/Library Certification or MLIS coursework, and two years general clerical/customer service experience.

Preferred Qualifications:
One year of supervisory experience
Experience in higher education
Academic library experience
Strong commitment to justice, equity, diversity, and inclusion.

Licenses and Other Requirements:
None

Physical Abilities:


Working Environment:
Office environment; constant interruptions; flexibility to adjust work schedule

Posting Number: Staff004352020
Number of Vacancies: 2
Desired Start Date: 10/25/2021
Position End Date:
Open Date: 09/28/2021
Close Date: 10/13/2021
Open Until Filled: No

Application Procedure/Special Instructions:


To apply, visit https://careers.callutheran.edu/postings/7987

California Lutheran University is committed to providing equal opportunity in employment for all persons, regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, genetic information, gender, gender identity or expression, or any other basis protected by applicable law. No person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination in any program, activity or facility of the University on the basis of these factors in a manner consistent with applicable federal and state laws, regulations, ordinances, orders and rules, and University’s policies, procedures, and processes.

Upon request, reasonable accommodations in the application process can be provided to individuals with qualifying disabilities. Please contact the Human Resources Department for further information or to request an accommodation.


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