Applications Support Technician (Information Services) -
Interested candidates must apply by the deadline listed below by
8:00 p.m., Pacific Standard Time.
Information Svcs (D)
Support Staff (Classified / Confidential)
Physical location of the position:
$5,923 - $7,211
Is this position categorically (grant) funded?
Under the supervision of the area Director/Dean, provides a primary
communication link between users of administrative computer systems
and the technical resources within Information Services. Helps
users to understand and utilize services and system capabilities
available on administrative computer systems. Assists in
discussions regarding policies and procedures related to
administrative computer systems when appropriate. Understands,
documents and trains users on all assigned software application
areas. Troubleshoots and researches basic problems related to all
assigned software application areas. Develops basic
computer-generated reports. Assists with day-to-day operations and
fulfills ad-hoc user requests. Ensures that the interests and
viewpoints of users are represented within Information Services and
that Information Services' policies and procedures are communicated
to all assigned users.
An associate's degree from an accredited institution in a related
field is required.
Two years experience directly related to administrative computer
systems as a user or computer technician and experience with higher
education information systems are required. Experience using
microcomputers and typical PC-based, office-related software is
Basic database designs, structured queries and ad-hoc reports,
desktop operating systems, report analysis and data variation
implications, validation and acceptance procedures, information
systems standards and procedures, problem diagnosis and resolution,
documentation standards, problem solving techniques, training
methods for technical and non-technical staff is desired.
Exhibit competent written and verbal communication skills;
communicate effectively with faculty and staff; carry out written
and verbal instructions; establish and maintain effective
relationships with faculty, staff, students and others; understand
user needs and be able to develop both manual and technological
solutions; establish and maintain harmonious working relationships
with others; provide basic technical guidance and recommendations
concerning administrative systems; communicate complex technology
applications issues clearly to non-technical parties orally or in
writing; work under pressure of deadlines and still make decisions
that are appropriate for the situation; locate problems based on
verbal explanations and correct errors without disrupting end-user
operations is desired.
COMMITMENT TO DIVERSITY:
Candidate must demonstrate clear evidence of sensitivity to and
understanding of the diverse academic, socioeconomic, cultural,
disability and ethnic backgrounds of community college students,
staff, and the community.
Co-workers, other departmental staff, managers, faculty, software
and hardware providers, local, state and federal agencies, and
employees at other higher educational institutions.
Normal office environment.
Duties and Responsibilities:
1. Provides basic front-line technical support for users of the
District's administrative systems.
2. Investigates and resolves basic administrative software issues
for assigned application areas, recommends corrective action or
forwards to other information Services staff for further research
3. Tests functionality of assigned applications areas.
4. Develops and implements basic procedures to better utilize
administrative computer systems and to automate manual
5. Trains staff to operate new and modified systems or procedures;
develops operating procedures and user documentation.
6. Ensures imports and exports of administrative data are done
accurately in a timely fashion.
7. Prepares ad-hoc and formal reports as required.
8. Attends departmental and committee meetings to provide input
pertaining to administrative computer applications as
9. Develops additional skills, knowledge and abilities though
education, training, in-services, seminars, and conferences in
order to maintain and enhance the level of knowledge and skills
required to satisfactorily complete job assignments, to stay
current with technology trends related to areas of responsibility,
as well as to provide recommendations to improve software
applications and procedures.
10. Participates in District-provided in-service training
11. Maintains a friendly, supportive atmosphere for students,
staff, faculty, and the public.
12. Performs other duties, related to the position, as
CONDITIONS OF EMPLOYMENT:
SALARY: Salary grades consist of nine steps. A new employee is
normally placed on Step 1 of the grade. Changes in step placement
take place on the first day of the first month following the
anniversary date of attaining permanent classified employee status
until the maximum of the grade is reached.
HOLIDAYS: There are 13 holidays observed each year. A pro-rata
reduction will be made for employees working less than full-time
and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year
through the first five years of service to the District; 15 days
after completion of five continuous years of service to the
District; 20 days after completion of ten continuous years of
service to the District; and 22 days after completion of 15
continuous years of service to the District. This computation is
based on full-time, twelve-month employment. A pro-rata reduction
will be made for employees working less than full-time and less
than twelve months.
SICK LEAVE: One day of sick leave for each month of service is
granted. This is based on full-time, twelve-month employment. A
pro-rata reduction will be made for employees working less than
full-time and less than twelve months. There is no limit to the
number of days of sick leave which may be accrued.
FRINGE BENEFITS: The District provides a health and welfare benefit
package for employees and legal qualifying dependents. Those
employees working less than full-time and less than twelve months
will receive a pro-rata share of the benefit package. The dollar
value of the package is a subject of negotiation between the
District and the Bargaining Unit.
The work location and assignment within a job classification is
determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability
of funds and approval by the Board of Trustees.
The Riverside Community College District complies with all federal
and state rules and regulations and does not discriminate on the
basis of ethnic group identification, national origin, religion,
age, gender, gender identity, gender expression, race, color,
ancestry, genetic information, sexual orientation, physical or
mental disability, or any characteristic listed or defined in
Section 11135 of the Government Code or any characteristic that is
contained in the prohibition of hate crimes set forth in
subdivision (1) of Section 422.6 of the California Penal Code, or
any other status protected by law. This holds true for all District
employment opportunities. Inquiries regarding compliance and/or
grievance procedures may be directed to the District's Title IX
Officer/Section 504/ADA Coordinator. Harassment of any
employee/student with regard to ethnic group identification,
national origin, religion, age, gender, gender identity, gender
expression, race, color, ancestry, genetic information, sexual
orientation, physical or mental disability, or any characteristic
listed or defined in Section 11135 of the Government Code or any
characteristic that is contained in the prohibition of hate crimes
set forth in subdivision (1) of Section 422.6 of the California
Penal Code, or any other status protected by law, is strictly
prohibited. The Title IX Officer, Section 504/ADA Coordinator for
the District is Ms. Lorraine Jones, 3801 Market Street, Riverside,
CA 92501. Telephone Number is: (951) 222-8039.
Work Hours/Work Days for Classified and Hourly Positions
Monday-Friday: 8:00am - 5:00pm
Required Applicant Documents:
Resume or Curriculum Vitae
Please attach your transcript which qualifies you for this
Optional Applicant Documents:
Letter of Recommendation 1
Letter of Recommendation 2
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Effective Employment Date:
Anticipated Start Date: December 2021
*It is anticipated that interviews will occur sometime during the
1st or 2nd week of November.
Please note: The selection process typically concludes within four
to six weeks from the closing date. There are, however, exceptions
to this general guideline. Status updates will be made throughout
the process. Please refer to your account for any updates to the
status of your application.
* An electronic, RCCD on-line application must be completed to be
considered. All portions of the application must be entirely filled
out with all information qualifying an applicant for the position.
Only information on the official RCCD application (not resumes)
will be considered to determine whether an applicant meets the
minimum requirements for the position for which he/she is
* All supporting materials, required or optional, must also be in
electronic formats and attached to the electronic, on-line
application when applying. Supporting materials are only accepted
as Adobe Acrobat (.pdf) or Microsoft Word files and must be less
than 2 MB in size.
* An application will not be considered complete unless ALL
REQUIRED DOCUMENTS are electronically attached to the application
by the Application Deadline date. An incomplete file may subject
the candidate to disqualification.
* Paper applications and supporting materials, including letters of
recommendation, WILL NOT be accepted! All documents must be
submitted electronically with the online application.
* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and
submitted electronically when applying on-line.
* Interested candidates must apply by the deadline listed above by
8:00 p.m., Pacific Standard Time.
* The Riverside Community College District does not require testing
at the initial application filing period. As you progress through
the selection process, you may be required to perform a job-related
test based on the needs of the work area for which you are being
* The District will make reasonable accommodations for applicants
with disabilities. Applicant should contact Human Resources &
Employee Relations at (951) 222-8595 for assistance.
Application Types Accepted:
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