Applications Support Technician (Information Services) - District

Position Title:
Applications Support Technician (Information Services) - District

Application Deadline

Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time.
10/12/2021

Department:
Information Svcs (D)

Position Type:
Support Staff (Classified / Confidential)

College/Campus:
District

Physical location of the position:
District

Employment Type:
Full-Time

Position Length:
12-month

Salary Range:
Grade N

Salary Amount:
$5,923 - $7,211

Salary Type:
Monthly

Is this position categorically (grant) funded?
No

BASIC FUNCTION:
Under the supervision of the area Director/Dean, provides a primary communication link between users of administrative computer systems and the technical resources within Information Services. Helps users to understand and utilize services and system capabilities available on administrative computer systems. Assists in discussions regarding policies and procedures related to administrative computer systems when appropriate. Understands, documents and trains users on all assigned software application areas. Troubleshoots and researches basic problems related to all assigned software application areas. Develops basic computer-generated reports. Assists with day-to-day operations and fulfills ad-hoc user requests. Ensures that the interests and viewpoints of users are represented within Information Services and that Information Services' policies and procedures are communicated to all assigned users.

EDUCATION:
An associate's degree from an accredited institution in a related field is required.

EXPERIENCE:
Two years experience directly related to administrative computer systems as a user or computer technician and experience with higher education information systems are required. Experience using microcomputers and typical PC-based, office-related software is required.

KNOWLEDGE OF:
Basic database designs, structured queries and ad-hoc reports, desktop operating systems, report analysis and data variation implications, validation and acceptance procedures, information systems standards and procedures, problem diagnosis and resolution, documentation standards, problem solving techniques, training methods for technical and non-technical staff is desired.

ABILITY TO:
Exhibit competent written and verbal communication skills; communicate effectively with faculty and staff; carry out written and verbal instructions; establish and maintain effective relationships with faculty, staff, students and others; understand user needs and be able to develop both manual and technological solutions; establish and maintain harmonious working relationships with others; provide basic technical guidance and recommendations concerning administrative systems; communicate complex technology applications issues clearly to non-technical parties orally or in writing; work under pressure of deadlines and still make decisions that are appropriate for the situation; locate problems based on verbal explanations and correct errors without disrupting end-user operations is desired.

Other:
COMMITMENT TO DIVERSITY:
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.

CONTACTS:
Co-workers, other departmental staff, managers, faculty, software and hardware providers, local, state and federal agencies, and employees at other higher educational institutions.

WORKING CONDITIONS:
Normal office environment.

Duties and Responsibilities:
REPRESENTATIVE DUTIES:
1. Provides basic front-line technical support for users of the District's administrative systems.
2. Investigates and resolves basic administrative software issues for assigned application areas, recommends corrective action or forwards to other information Services staff for further research and resolution.
3. Tests functionality of assigned applications areas.
4. Develops and implements basic procedures to better utilize administrative computer systems and to automate manual processes.
5. Trains staff to operate new and modified systems or procedures; develops operating procedures and user documentation.
6. Ensures imports and exports of administrative data are done accurately in a timely fashion.
7. Prepares ad-hoc and formal reports as required.
8. Attends departmental and committee meetings to provide input pertaining to administrative computer applications as appropriate.
9. Develops additional skills, knowledge and abilities though education, training, in-services, seminars, and conferences in order to maintain and enhance the level of knowledge and skills required to satisfactorily complete job assignments, to stay current with technology trends related to areas of responsibility, as well as to provide recommendations to improve software applications and procedures.
10. Participates in District-provided in-service training programs.
11. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public.
12. Performs other duties, related to the position, as assigned.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Lorraine Jones, 3801 Market Street, Riverside, CA 92501. Telephone Number is: (951) 222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only:
Monday-Friday: 8:00am - 5:00pm

Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter
Other Transcript

Other Document:
Please attach your transcript which qualifies you for this position

Optional Applicant Documents:
Letter of Recommendation 1
Letter of Recommendation 2
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript

Effective Employment Date:
Anticipated Start Date: December 2021

Application Deadline:
10-12-2021

Special Comments:
IMPORTANT NOTICES:
*It is anticipated that interviews will occur sometime during the 1st or 2nd week of November.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.

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* An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.

* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.

* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.

* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.

* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.

* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Human Resources & Employee Relations at (951) 222-8595 for assistance.

Application Types Accepted:
Classified/Management/Confidential Application

To Apply, visit:
http://pa379.peopleadmin.com/applicants/Central?quickFind=59232

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