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University of Texas Rio Grande Valley
Texas, United States
Salary Not specified
Posted date
Sep 28, 2021

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Position Type
Administrative, Business & Administrative Affairs, Safety & Security
Employment Level
Employment Type
Full Time
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Posting Number: SRGV5365
Number of Vacancies: 1
Location: Edinburg, Texas
Department: University Police
FLSA: Non-Exempt

Scope of Job:
The primary purpose of the Supervisor, Police Telecommunications position is to provide supervision, guidance and training to police telecommunicators. Impacts the effectiveness of public safety through radio communications, telephone communications, teletype and automated data systems and monitoring of security alarm systems and closed circuit television systems within the Police Communications Center (PCC). Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Impacts law enforcement and security efforts of UTPD.

Description of Duties:
• Oversees operation and maintenance of telephones, computers, and communications equipment associated with public safety communications.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance evaluations.
• Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures.
• Manages assigned personnel by motivating and leading, correcting personnel issues, resolving problems and administering the disciplinary process.
• Develops and implements long and short term strategic plans, goals, and objectives for the Communications Center.
• Evaluates efficiency and effectiveness of programs, operations, procedures, and resource management; implements improvements in programs, operations, procedures, and resource management; implements improvements in programs and operations procedures as needed.
• Responds to inquiries or complaints related to Communications Center operations, activities, or personnel. Researches inquiry/complaint, report’s findings, and initiates resolution.
• Assigned as the Terminal Agency Coordinator (TAC) for TCIC purposes.
• All duties and responsibilities that apply to the dispatcher position.
• Other duties as assigned.

Supervision Received:
As Assigned.

Supervision Given:
Provides guidance to all agency personnel.

Required Education:
High school diploma or equivalent.

Preferred Education:
Associate’s degree or thirty credit hours in Criminal Justice, Police Science, Public Safety Communications, Business Administration or related field.

Advance Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator certification. Newly promoted supervisors will be required to complete the TCOLE First Line Supervision Course (3701) within 12 months prior to or after promotion.  Preferred: Master the Texas Commission on Law Enforcement (TCOLE) Master Telecommunications Operator Certificate.

Required Experience:
Eight years of experience in public safety telecommunications. May substitute required education degree with additional years of equivalent experience on a one to one basis.

To be considered suitable for employment, applicants may be required to successfully complete a polygraph interview, a criminal back ground check, and an extensive drug use analysis.

Preferred Experience:
Eights years of experience in public safety telecommunications to include two years of supervisory experience.

Use of standard office equipment. Police communications equipment, police radio net, computer aided dispatch (CAD), “911” Emergency telephone system, security and fire computer system (STAEFA), and other associated computer equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. May be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.

Ability to communicate clearly, concisely, and relaying details accurately. Maintains confidentiality of work related information and materials. Ability to work effectively under stressful conditions and emergency situations.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with experience
Posted Salary: Commensurate with Experience
Position Available Date: 09/27/2021
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at for detailed contact information.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit

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