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IT Applications Support Analyst

Employer
Lasell University
Location
Massachusetts, United States
Salary
Salary Not specified
Posted date
Sep 28, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Administrative
Employment Type
Full Time
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IT Applications Support Analyst


The IT Applications Support Analyst provides end user support, maintenance, and builds data integrations and reports for enterprise application systems at Lasell University and Lasell Village.

The individual in this position needs to be a self-starter and able to take on previously unexperienced systems with minimal assistance. This position is a hands-on, multitasking position where switching priorities can be handled with fluidity and minimal guidance. This position requires the ability to solve problems by utilizing documentation and online user communities, as well as reaching out to vendors and support contacts.

The position is 100% remote.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change the job responsibilities at any time.
  • Provide timely support for end users having difficulty with campus administrative software.
  • Function as the primary person within the Enterprise Systems team to manage the Enterprise Systems helpdesk queue and resolve or escalate tickets as necessary.
  • Document issues and known solutions using ticket-tracking software.
  • Create, modify and/or deactivate enterprise application user access accounts.
  • Develop specifications for queries/reports and write corresponding SQL scripts to generate queries/reports/extracts. Check output for reasonableness.
  • Create, troubleshoot, diagnose, repair, and maintain current integrations between 3rd-party applications and the Student Information System.
  • Consult listservs, release guides, vendor online support, and communicate with other educational institutions to identify and research solutions to problems in campus administrative systems.
  • Maintain confidentiality, integrity, and availability of systems and data.
  • Serve as an Enterprise Systems representative on project teams as assigned.
  • Perform other related duties as required or assigned.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB:

Education level:
  • Bachelor's degree.

Technology skills:
  • Knowledge and experience (1-3 years) troubleshooting and supporting enterprise applications, learning management system, or similarly complex system.
  • One year of experience creating basic Microsoft SQL queries, views and stored procedures using SQL Server Management Studio.
  • Demonstrated experiences with report writing (SQL Reporting Services a plus).
  • Experience with the following software applications is a plus: PowerCampus, Canvas, PowerShell, Jitterbit, and Microsoft .Net Framework.

Other Requirements of the Job:
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to learn new computer applications quickly, effectively, and with little formal training.
  • Strong organizational and interpersonal skills; patience and experience in working with non-technical users and must be self-starter, resourceful, and a team player.
  • Attention to detail and accuracy.
  • Higher education experience a plus.


Interested candidates should upload a letter of interest, resume and the information of three (3) references using the forms below. Review of resumes will begin immediately, and applications will be accepted until the position is filled.

Lasell University requires all employees to be vaccinated and to provide the documentation upon the start of employment. Lasell also provides individuals the opportunity to request a medical or religious exemption.

Lasell University is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran's status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.

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