Learning Technology Technician

SUMMARY STATEMENT

The Learning Technology (LT) Technician provides setup and support of all instructional technology spaces on campus. The technician works with Learning Technology staff to meet immediate instructional needs. Evening and occasional weekend support.

Please note, this is an on-campus, temporary, part-time position available for between 15 - 20 hours per week.

ESSENTIAL DUTIES

1. Provide support for the LT Help Desk.

2. Respond to faculty and staff calls and emails for assistance with the instructional equipment on campus and satellite locations.

3. Provide technical support for specific events on campus.

4. Videotaping and/or editing special events and/or classes on campus.

5. Assist with installation, maintenance, and troubleshooting of instructional equipment.

6. Enter data into the department’s inventory database.

7. Provide technology training on classroom equipment and instructional software for faculty maintained by Learning Technology.

8. Set up and tear down audio-visual equipment according to the LT department schedule.

9. Other duties as assigned.

EDUCATION AND EXPERIENCE

Associates Degree required. Some experience in operation and troubleshooting of classroom audio-visual equipment; experience with standard Office productivity software (Word, Excel and PowerPoint). Experience with video conferencing software (Zoom, Skype, Microsoft Teams); Experience with Adobe Premiere and screen capturing software is preferred. Experience with Mid-to-high end video and audio recording and reinforcement equipment preferred.

SKILLS AND ABILITIES

Good organization skills; ability to operate and troubleshoot technical equipment used in audio-visual settings; competence in the use of computers and standard educational software; ability to deal tactfully with students, staff, and the general public; ability to prioritize and handle multiple competing demands. This individual must be comfortable working independently during evening and weekend hours. Must possess a valid driver’s license.

WORKING ENVIRONMENT

1. Combination of working in the office and working on campus with frequent job-related interruptions. Heavy lifting of equipment is required.

2. Work schedules will be set according to department needs and variations in the academic year, though every effort will be made to ensure regularity.