Reception Helpdesk Assistant

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences.

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

• Good IT skills, including use of Microsoft Office.
• Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
• Evidence of personal development to maintain skills.
• General administrative experience in an office environment.
• Experience of working as part of a team in a customer focussed service to ensure the delivery of high quality services.
• Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
• Experience of managing time in order to meet deadlines.
• Ability to solve problems as part of a team and resolve straightforward issues.