Office of Student Living
Residence Director, Apartments and Off-Campus
Commensurate with experience.
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Residence Director, Apartments and Off-Campus Community,
engages in day-to-day operational, administrative, and programmatic
initiatives for the Office of Student Living for 12,000+ students
living in the local off-campus neighborhoods and commuter students,
while supporting initiatives directed to the students residing in
university-owned apartments located on South Campus.
This includes the following: development and implementation of the
Office of Student Living’s educational curriculum; supervising up
to 20 student Off-Campus Community Ambassadors (a 10 hour per week
student employment position) and [potentially] a professional staff
member; crisis intervention; conflict mediation; participation in
on-call process; resolution of violations of Office of Student
Living policies and the Code of Student Conduct; planning and
implementing programs specifically designed to assist students in
transitioning to off-campus living; and, other duties as
Master’s degree in student personnel, higher education, or related
field required. Evening and weekend commitments are expected. The
start date for this position is August.
Previous residence hall administration and/or collegiate off-campus
living experience required; one or two years experience working
with college students in apartment-style or off-campus living
environments is preferred.
Confirmed skills in conflict mediation, crisis intervention,
problem-solving, and decision-making.
Must be familiar with staff management, training, conduct systems
and administrative processes.
Demonstrated expertise and / or experience in:
Residential facility operations.
Residential safety, security and crisis processes.
Upper-division educational initiatives.
Engaging students via programmatic initiatives designed to support
Ability to plan, implement and work independently.
Demonstrated ability and strong interest to connect with
Demonstrated potential to supervise paraprofessional, graduate, and
Job Specific Qualifications
Knowledge of student development, community development, apartment
management, and/or event management. Excellent written and verbal
communication. Strong ability to handle multiple priorities and
work across many different constituencies. Supports the development
of inclusive communities and demonstrates the ability to work with
a diverse student and staff population.
Residential Education for Off-Campus and Commuter Students
Is a highly visible position in the off-campus neighborhoods and in
the Goldstein Student Center, actively connecting with
Lives on campus in the South Campus apartment area.
Directs the implementation of the off-campus curriculum. Ensures
all activities are of high quality, designed to engage students,
and promote student development.
Develops and implements large-scale programmatic initiatives of the
South Campus, Off-Campus and Commuter student living team.
Develops educational outreach and programs focused on student
transitions and life skill development.
Develop and implement a commuter student education and transition
Works with University partners for program initiatives, such as
Community Engagement and Government Relations; Barns Center,
First-Year and Transfer Programs; Department of Public Safety;
Housing; and others.
Provides support and referral to students experiencing conflicts,
concerns, and quality of life issues.
Engages with students in the student conduct process.
Provides support to South Campus, Off-campus, and Commuter student
living team for large-scale programmatic and operational
initiatives, such as health and safety inspections, welcome events,
and closing apartment checks.
Trains, supervises, and participates in the formal and informal
evaluation process with anywhere from 15 – 20 paraprofessional
staff in their assigned area and potentially 1-2 full-time
professional staff members.
The opportunity may exist to train, supervise and evaluate a
graduate practicum student.
Provides indirect supervision of one administrative specialist and
leadership of students engaged in voluntary capacities.
Holds regular Off-Campus Community Ambassador ( OCCA ) staff
meetings to disseminate pertinent information and one-on-one
meetings with OCCAs.
Manages staff feedback and performance concerns.
Engages in performance partnership process.
Regular hall staff meetings to disseminate pertinent information
and one-on-one meetings with Resident Advisors and Assistant
Serves in tier 1 on-call rotation with other South Campus,
Off-Campus, and Commuter student living staff. When on-call, the
Residence Director, Apartments and Off-Campus Community is
responsible for first-line response to 14,000+ students living on-
Refers students to additional University resources as necessary,
including Barnes Center, Dean of Students Office, Hendricks Chapel,
Housing Office, etc.
Communications and Operations:
Establishes a schedule for Residential Work Hours that is
appropriate for a student-facing, residentially focused role.
Schedules work hours that meet the needs of students living on and
off-campus. This includes some evening and weekend hours essential
for programs and training, as well as some university business
hours for meetings and business with other university staff.
Maintains a visible and active presence in the Goldstein Student
Develops process for providing information to students living
Develops relationships with HMPID Services, Parent and Family
Services, Student Activities, Community Engagement and Government
Relations, local landlords, Center for International Services, and
ESE Director of Communications.
Strengthens relationships with the Graduate School, Department of
Public Safety, and Community Engagement and Government Relations to
promote student safety.
Ensures OCCAs have knowledge of procedures, policies, and practices
essential to supporting students off-campus.
In collaboration with Assistant Director and Director, assists in
the management of the programming and operating off-campus
Supports the South Campus, Off-Campus, and Commuter student living
team in communications and operations on South Campus.
Engages in professional development and learning specifically
related to the position and equity, diversity, accessibility, and
inclusion ( EDAI ). Attends a minimum of EDAI two development /
training sessions per year.
Adheres to the Association of College and University
Officers-International ( ACUHO -I), National Association of Student
Personnel Administrators ( NASPA ) and America College Personnel
Administrators ( ACPA ) ethical standards.
Serves on University, Divisional, and Departmental Committees as
Exhibits the ability to engage in in-depth self-reflection and
apply what he/she has learned to their professional and personal
lives Provides summary of how learning is being incorporated into
Presents workshops and training sessions to staff and
Participates in the formal and informal evaluation process.
Participates in Syracuse University and Division Enrollment and the
Student Experience staff development, orientation sessions, and
Other duties as assigned.
In addition to completing an online application, please attach a
resume and cover letter.
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