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Residence Director, Apartments and Off-Campus

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Aug 6, 2021

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Position Type
Administrative, Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs, Residence Life, Student Activities & Services
Employment Type
Full Time
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Posting Details

Job # 037287 Department Code 40801-7430 Department Office of Student Living Job Title Residence Director, Apartments and Off-Campus Location Syracuse, NY Pay Range Commensurate with experience. Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Residence Director, Apartments and Off-Campus Community, engages in day-to-day operational, administrative, and programmatic initiatives for the Office of Student Living for 12,000+ students living in the local off-campus neighborhoods and commuter students, while supporting initiatives directed to the students residing in university-owned apartments located on South Campus.

This includes the following: development and implementation of the Office of Student Living’s educational curriculum; supervising up to 20 student Off-Campus Community Ambassadors (a 10 hour per week student employment position) and [potentially] a professional staff member; crisis intervention; conflict mediation; participation in on-call process; resolution of violations of Office of Student Living policies and the Code of Student Conduct; planning and implementing programs specifically designed to assist students in transitioning to off-campus living; and, other duties as assigned. Qualifications
Master’s degree in student personnel, higher education, or related field required. Evening and weekend commitments are expected. The start date for this position is August.

Previous residence hall administration and/or collegiate off-campus living experience required; one or two years experience working with college students in apartment-style or off-campus living environments is preferred.

Confirmed skills in conflict mediation, crisis intervention, problem-solving, and decision-making.

Must be familiar with staff management, training, conduct systems and administrative processes.

Demonstrated expertise and / or experience in:
Residential facility operations.

Residential safety, security and crisis processes.

Upper-division educational initiatives.

Engaging students via programmatic initiatives designed to support their success.
Ability to plan, implement and work independently.

Demonstrated ability and strong interest to connect with students.

Demonstrated potential to supervise paraprofessional, graduate, and professional staff. Job Specific Qualifications
Knowledge of student development, community development, apartment management, and/or event management. Excellent written and verbal communication. Strong ability to handle multiple priorities and work across many different constituencies. Supports the development of inclusive communities and demonstrates the ability to work with a diverse student and staff population. Responsibilities
Residential Education for Off-Campus and Commuter Students
Is a highly visible position in the off-campus neighborhoods and in the Goldstein Student Center, actively connecting with students.

Lives on campus in the South Campus apartment area.

Directs the implementation of the off-campus curriculum. Ensures all activities are of high quality, designed to engage students, and promote student development.

Develops and implements large-scale programmatic initiatives of the South Campus, Off-Campus and Commuter student living team.

Develops educational outreach and programs focused on student transitions and life skill development.

Develop and implement a commuter student education and transition program.

Works with University partners for program initiatives, such as Community Engagement and Government Relations; Barns Center, First-Year and Transfer Programs; Department of Public Safety; Housing; and others.

Provides support and referral to students experiencing conflicts, concerns, and quality of life issues.

Engages with students in the student conduct process.

Provides support to South Campus, Off-campus, and Commuter student living team for large-scale programmatic and operational initiatives, such as health and safety inspections, welcome events, and closing apartment checks.

Trains, supervises, and participates in the formal and informal evaluation process with anywhere from 15 – 20 paraprofessional staff in their assigned area and potentially 1-2 full-time professional staff members.

The opportunity may exist to train, supervise and evaluate a graduate practicum student.

Provides indirect supervision of one administrative specialist and leadership of students engaged in voluntary capacities.

Holds regular Off-Campus Community Ambassador ( OCCA ) staff meetings to disseminate pertinent information and one-on-one meetings with OCCAs.

Manages staff feedback and performance concerns.

Engages in performance partnership process.

Regular hall staff meetings to disseminate pertinent information and one-on-one meetings with Resident Advisors and Assistant Residence Directors.

Crisis Response
Serves in tier 1 on-call rotation with other South Campus, Off-Campus, and Commuter student living staff. When on-call, the Residence Director, Apartments and Off-Campus Community is responsible for first-line response to 14,000+ students living on- and off-campus.

Refers students to additional University resources as necessary, including Barnes Center, Dean of Students Office, Hendricks Chapel, Housing Office, etc.

Communications and Operations:
Establishes a schedule for Residential Work Hours that is appropriate for a student-facing, residentially focused role. Schedules work hours that meet the needs of students living on and off-campus. This includes some evening and weekend hours essential for programs and training, as well as some university business hours for meetings and business with other university staff.

Maintains a visible and active presence in the Goldstein Student Center.

Develops process for providing information to students living off-campus.

Develops relationships with HMPID Services, Parent and Family Services, Student Activities, Community Engagement and Government Relations, local landlords, Center for International Services, and ESE Director of Communications.

Strengthens relationships with the Graduate School, Department of Public Safety, and Community Engagement and Government Relations to promote student safety.

Ensures OCCAs have knowledge of procedures, policies, and practices essential to supporting students off-campus.

In collaboration with Assistant Director and Director, assists in the management of the programming and operating off-campus budget.

Supports the South Campus, Off-Campus, and Commuter student living team in communications and operations on South Campus.

Professional Development
Engages in professional development and learning specifically related to the position and equity, diversity, accessibility, and inclusion ( EDAI ). Attends a minimum of EDAI two development / training sessions per year.

Adheres to the Association of College and University Officers-International ( ACUHO -I), National Association of Student Personnel Administrators ( NASPA ) and America College Personnel Administrators ( ACPA ) ethical standards.

Serves on University, Divisional, and Departmental Committees as requested.

Exhibits the ability to engage in in-depth self-reflection and apply what he/she has learned to their professional and personal lives Provides summary of how learning is being incorporated into practice.

Presents workshops and training sessions to staff and students.

Participates in the formal and informal evaluation process.

Participates in Syracuse University and Division Enrollment and the Student Experience staff development, orientation sessions, and on-boarding sessions.

Other duties as assigned. Physical Requirements
* Tools/Equipment
* Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 08/06/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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