Admissions and Operations Coordinator

Posting Details



Job # 037514 Department Code 22605-4417 Department College of Professional Studies Job Title Admissions and Operations Coordinator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Academic and Operations Coordinator will provide operations and student service support to the inquiries within the admissions funnel and coordinate all application processing and admissions operations. The incumbent will provide support to applicants through telephone, email, face-to-face assistance, and other means; will respond to requests from potential students, assisting them with the application process and maintain appropriate documentation of all student inquiries. The position will manage the online admissions application and coordinate & process associated records. Qualifications

• Bachelor’s degree preferred.
• Three (3) plus years of experience working in a service-oriented, customer support or related field.
• Strong customer service background required.
• Previous experience providing exceptional customer service in a collegiate or university environment is a strong plus.
• Familiarity with online learning technology a plus.
• Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint). Telephone appointment setting and keeping with proven ability to collect information a plus.
• Experience with Salesforce or similar CRM to track student contact.
• Ability to effectively communicate with prospective and current students, school partners, admission counselors and student support staff.

Job Specific Qualifications

• Extensive experience with SalesForce (TargetX) CRM .
• Extensive experience with PeopleSoft Student Information System.
• Familiarity with using technology in an educational setting.
• Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner.
• Strong student-centered, customer service focus; commitment to student satisfaction and success.
• Flexibility to work scheduled evening or weekend hours to support students during peak evening and weekend times.
• Ability to work and contribute in a team environment.

Responsibilities

• Coordinates all aspects of the admissions application management and processing functions.
• Performs recruitment system functions including computer and manual processing.
• Work daily in CRM, Student Information System(s), and application platforms (CollegeNet, Slate).
• Manages and produces all reporting on admissions funnel activity.
• Processes all admissions functions on system, including disseminating admissions decisions.
• Works with prospective students throughout the application, admissions, and enrollment process; manage communication templates and processes to follow up with applicants on missing materials, questions, etc.
• Manages intake of transcripts and other application materials.
• Communicate with applicants via phone, email, and video as necessary.
• Support applicant conversion, yield, matriculation, and enrollment processes through proactive, reactive, comprehensive, and exceptional customer service.
• Troubleshoot student support issues and coordinate solutions in accordance with all university policies.
• Serves as a member of the Admissions Management team.
• Analyzes program and student data to estimate credit pacing, raw credit productions including intuitive reasoning to forecast appropriately and makes recommendations to supervisor on admission process improvements.
• Provides assessment of critical situations and determines when escalation is required; Identify and refer students to University Academic Advising, Financial Aid, Bursar, Registration, Information and Technology Services, and other offices as appropriate for additional support.
• Processes mailing operations and general support to other members of the admissions team.
• Assist in maintaining all office supplies and promotional materials.

Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/88928 Job Posting Date 09/23/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants