Director of Operations
Salary for Announcement
The salary range is $72,200 – $96,350.
The salary of the finalist(s) selected for this role will be set
based on a variety of factors, including but not limited to,
internal equity, experience, education, specialty and
The above salary range represents the University’s good faith and
reasonable estimate of the range of possible compensation at the
time of posting. MSU Denver offers a full benefits package.
Full Time Professional Staff
This position manages all Operations of the Office of Financial Aid
and Scholarships ( OFAS ), providing oversight of financial aid
processing and advising of students. The Director works to
coordinate unit outcomes with respect to the strategic goals and
daily operations of the Office of Financial Aid and Scholarships
and enrollment management through leading initiatives, structuring
support, management, goal-setting, streamlining processes and
monitoring workflow or process outputs. The Director serves as part
of the OFAS Leadership Team to oversee the coordination,
management, planning and compliance of all federal, state, private
and institutional student aid funds for MSU Denver. The Director
works closely with all campus departments towards strategic
enrollment management services initiatives including recommending,
establishing, and administering policies and procedures related to
the delivery of aid to students. This position is part of the
interdepartmental management team that reviews, develops,
recommends, implements and monitors operating policies and
procedures within the Office of Financial Aid and Scholarships; and
for the allocation of student aid funding. All duties require
monitoring and current knowledge of federal and state regulations
and office policies and procedures in order to ensure efficient
processing and program compliance. Prepares and/or assists in
preparing various federal, state, institutional and external agency
fiscal and statistical reports.
The incumbent holds significant responsibility for the proper
administration of over $160 million in federal, state, private and
institutional aid. This position reports to the Executive Director
of Financial Aid and Scholarships.
Metropolitan State University is an equal opportunity
1. This position works closely with the US Department of Education,
the Colorado Department of Higher Education, the MSU Denver
Foundation and Office of Advancement, external community and
college partners for the appropriate management, maintenance and
planning the expenditure of all student aid funds within
institutional policy and regulatory compliance.
2. Develop and maintain a strong working knowledge of US Department
of Education utilities such as the Common Origination and
Disbursement system, the National Student Loan Data System, Central
Processing System and the Knowledge Center ( IFAP ).
3. Perform as liaison to external and internal auditing parties
including program reviews.
4. Research and remain current on all regulatory guidelines and
pending regulatory changes related to federal and state student aid
administration and coordinate appropriate updates to policy and
procedures based on interpretation of regulatory guidance.
5. Update and collaborate with internal units to maintain
operations and training for the management of area responsibilities
and to ensure that processes are consistently in-line with
6. Participate in the OFAS Leadership group and represent OFAS as
the subject matter expert in financial aid operations.
7. Lead the development and maintenance of unit policy and
procedures through interpreted regulatory guidance and
institutional mission as well as any unit strategies or initiatives
as required by regulatory changes or streamlining efforts.
8. Develop and spearhead initiatives to improve the delivery of
student aid to MSU Denver students.
9. Support the communications efforts, media and processes to
ensure timely, accurate and compliant information is delivered to
students and families.
10. Work to ensure a clear line of communication and priority in
development of systems requests.
1. This position is responsible for oversight of financial aid
operations, including processing of financial aid, advising, and
funds management, and implementation of strategy for the job duties
assigned to each.
2. Be a relational, collaborative and friendly leader that builds
morale for staff.
3. Work with staff to develop annual goals and program development
plans to support the initiatives of the office and
4. May assume the duties of Executive Director of the Office of
Financial Aid and Scholarships when the Executive Director is
absent or unavailable.
30% Oversee a program of financial aid review:
1. Verification and program file review, resolution of conflicting
information, appeals and professional judgment and comprehensive
financial aid advising.
2. Provide support to staff and office team through high volume
work periods, handle resolution of student/parent complaints,
actively mentor direct reports, work closely with systems,
compliance and communication staff to develop and communicate
policy and procedure.
3. Must be aware of, interpret, and maintain compliance with
federal and state rules and regulations, and demonstrate
proficiency with need analysis (Federal Methodology and
Institutional Methodology), packaging, and other financial aid
topics, and ensure equitable treatment of financial aid
4. Develop and lead staff training modules and sessions for new and
current staff to stay abreast of changes to federal, state, and
institutional guidelines, procedures, and regulations.
5. Monitor staff performance of application verification and other
key workflow processes.
6. Develop and maintain quality control processes for top customer
service and accurate file review and awarding.
7. Work closely with peers and supervisees to serve special student
populations including but not limited to first generation,
Veterans, AmeriCorps, and Undergraduate/Graduate students.
8. Supervise staff who have responsibilities in financial literacy,
R2T4, and Division III athletic awarding, graduate school financial
aid, and satisfactory academic progress monitoring and
5% Outreach and Training
1. Oversee development, coordination and deliver financial aid
training internally and externally.
2. Serve as the Office of Financial Aid and Scholarships
representative to federal and state entities as needed.
3. Participate in conferences, state, regional, and national
financial aid organizations.
4. Provide financial aid presentations and workshops to the campus
and broader communities including high schools.
5% Other duties as assigned.
• Bachelor’s degree
• Three years of experience in student financial aid
• Two years experience managing professional staff
• Experience in providing customer service and resolving difficult
financial aid issues
Important Note: Successful applicants will ensure their resumes
clearly demonstrate that their work experience describes how they
meet all required qualifications.
• Extensive experience and knowledge in financial aid student
information systems ( SIS )
• Experience using Microsoft office software which includes Word,
Access, Excel and Outlook
• Five to more years of experience with supervising and training
employees in student financial aid
• Experience collaborating with others to complete a task or
• Experience leading others to meet deadlines and goals
• Experience with diverse populations.
Monday thru Friday 8-5 as well as some evening hours and possible
weekends. Some travel will be required for professional
Open Until Filled
To ensure full consideration, applications must be received by
Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must
apply via the online application system, www.msudenverjobs.com
References refers to a list of three professional references and
their contact information.
Official transcripts will be required of the candidate selected for
The health and safety of students, faculty, staff and our
prospective teammates are our highest priority and as an
institution, we are required to have proof of vaccination on file
for all employees.
MSU Denver is requiring all employees to provide proof of being
fully vaccinated for Covid-19, or to submit an exemption and be
subject to following the Covid-19 safety protocols. As an employee
of MSU Denver, an exemption or lack of proof of vaccination will
require you to submit to weekly Covid-19 testing starting the week
of August 23, 2021.
Additionally, all institutions on campus are requiring that masks
be worn indoors regardless of your vaccinations status.
Talent Team Representative
Talent Team Representative E-mail
MSU Denver is pleased to offer our current and potential employees
a wide array of benefit options. To learn more, please visit the
Employee Benefits Offerings
Metropolitan State University of Denver is a unique,
access-oriented campus community that values diversity, equity, and
inclusion in all its forms. Our student population consists of
nearly 50% first generation students and over 45% students of
color. We are a designated Hispanic Serving Institution located in
We create an equitable learning and working environment in concert
with individuals who consistently demonstrate commitment to equity
and inclusion. We greatly value the diverse identities and
perspectives of our students, faculty, and staff and recognize that
in order to achieve a just and equitable society, diversity must go
beyond simple representation. It requires critical inquiry and
dialogue and a commitment to action. We strive to provide a culture
of belonging for all community members to achieve personal and