Business Analyst, User Services

Williams College
Massachusetts, United States
Salary Not Specified
Posted date
Sep 24, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time

Opening Details

Williams College is pleased to announce the opening for a Business Analyst in our Advancement Operations team. As the Business Analyst, User Services you are responsible for ensuring an excellent user experience for staff in the Office of College Relations, offices across the college, and volunteer/alumni end users. You will gather and assess end user needs and write specifications to be used to create new software, enhancements and business process changes. This role also includes responsibility for training on software applications such as EverTrue, iModules, Emma, Handshake, PeopleGrove, and others.

Additionally, you will play a key role in the replacement of the alumni and fundraising database, serving as the project manager, reviewing system features against current business procedures, assisting with the data transformation rules and testing, and training users on the selected software tools. This multi-year project is key to the future success of the Office of College Relations, providing much needed upgrades in tools and technology.

Williams is committed to enriching its educational experience and its culture through the diversity of its faculty and staff. Our expectation is that the successful candidate will excel at working in a community that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, religion, and other dimensions of identity.


  • Bachelor’s Degree required, Master’s Degree preferred.
  • At least 5 years of relevant experience, with progressively increasing responsibility in project management, business analysis, and implementation of software systems, preferably in an academic setting.
  • Demonstrated experience with alumni/fundraising databases such as Advance which capture biographic, prospect, and donation data for non-profits. A solid understanding of alumni relations, career exploration, and fundraising is a plus.
  • Demonstrated project management experience including ability to organize and direct projects to completion in a demanding environment. Experience with creating project plans, test plans, and schedules for large implementation projects.
  • Ability to work effectively within a diverse community and demonstrated understanding of how issues of diversity, equity and inclusion impact decisions around systems set up.
  • Excellent oral and interpersonal skills, including diplomacy required to work effectively with colleagues across the institution.
  • Demonstrated ability to prioritize work, and manage multiple, diverse and competing priorities while meeting deadlines.

Application review will begin on October 12, 2021, and will continue until the position is filled. Pay starts around $75,000, commensurate with experience. Job band 2-D. Please visit to apply.

Conditions of Employment

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable.

Equal Employment Opportunity

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at

Situated in the Berkshire Mountains of Western Massachusetts, Williams College offers a rich academic environment in a beautiful setting. The Berkshires—known as a cultural corridor—are a great place to live, work and raise a family, with several top-notch schools and an array of recreational opportunities from world-class museums to swimming holes to hiking trails. The New York Capital Region, Albany International Airport and Albany-Rensselaer Amtrak Train Station are just an hour away, and Boston and New York City are within three hours by car or bus.

Williams College has been around for more than 200 years, yet we’re constantly evolving and growing. As a liberal arts college, Williams has always taught fundamental problem-solving skills that students can use well beyond their four years here. We also recognize that facing complex issues within our history and culture is necessary for sustaining an equitable, just and environmentally responsible community. We strive to create an inclusive culture in which every voice is heard. The college is committed to ensuring that everyone is able to find their place and thrive, no matter who you are, where you come from or what role you fulfill when you get here.

Williams invests in our employees, offering generous health care, tuition reimbursement, professional development opportunities, paid leave, access to gym facilities, discounts with local vendors, retirement plans and more. Our vibrant 450-acre campus is home to around 2,000 students who benefit from a 6:1 student-faculty ratio, and their energy is the heartbeat of an active population. Many people come to Williams for the job and stay for decades because of the lively environment and warm neighbors. You’re more than a person doing a job; you are joining our community.

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