SENIOR BUSINESS SUPPORT SPECIALIST - COLUMBIA, MO

Hiring Department

Office of Cashiers - Columbia, MO

MU Division of Finance has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship and meets all of our regulatory requirements. The Cashiers Office is responsible for managing student finances and consists of accounts receivable, departmental deposits, cash handling, collections, refund processing, sponsor billing, and student loan repayment. For questions about this position or the department, please contact Meghan Carr at (573)882-8227 or Bobbi Walker (573)882-3097.

Job Description

This position is responsible for handling various cash management and collection tasks and is also responsible for handling the first tier of escalated calls as it relates to student loans, collection calls and Accounts Receivable. During peak times of year, this position will assist with student account customer service efforts, whether it be through phone, email, walk-in traffic and/or processing payments.

Key Responsibilities
• Monthly Collection Process – oversee the monthly collection process for students who are no longer enrolled and owe an outstanding balance. This includes sending letters and emails. Oversees the bad debt recovery process as accounts are paid/returned from the collection agency. This includes reporting adjustments to collection agency if payments are received internally and reviewing the monthly collection agency invoices prior to processing payment.
• Responsible for completing necessary steps related to Student Financials PUM/Bundle Testing that impact the monthly collection process and/or bad debt.
• Bad Debt – process a daily query within myZou and review results, determining whether or not payments have been made on accounts that have been written off. If/when payments are made, move forward with recovering the bad debt to reflect the outstanding charges owed on the account.
• Non-enrolled Payment Agreements – review non-enrolled payment agreements on a monthly basis to determine whether or not the agreements are current. If/when payments are not met, agreement is voided and the account is subject to being referred to an outside collection agency.
• Reconciliation tasks – responsible for overseeing various reconciliation tasks that may be tied to the following: student accounts receivable, institutional student loans, student health insurance, third party billing, cash/ACH deposits, and outside collection agencies.
• Loans – Handles the first tier of escalated calls regarding student loan collections, inquiries, and transcript requests. Reviews loan status and updates accounts accordingly.
• ARBI - Handles the first tier of escalated calls regarding Accounts/Receivable & Billing inquiries. Creates Billing Specialists and Collectors, handles payment application questions/issues that arise, as well as determining access to the ARBI module vs. the use of University Shared Services.
• Customer Service - Answer in-bound calls that come through the main office phone number. Also responsible for answering the institutional loan, refunds, & A/R email accounts, and assisting with walk-in traffic.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and priorities of the University of Missouri.

Salary

Salary Range: $18.00 - $23.00

GGS Grade: 8

University Title: SENIOR BUSINESS SUPPORT SPECIALIST

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

M-F; 8am - 5pm. Opportunities available for a hybrid or remote work environment.
40 hours per week

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Two years customer service experience; prefer experience handling difficult conversations. Previous experience working with Microsoft Office products. Working knowledge of PeopleSoft Campus Solutions, TouchNet, and related reporting tools

Knowledge, Skills, & Core Attributes
• Detail oriented, with the ability to handle multiple tasks at the same time
• Possesses conceptual knowledge of theories, practices and procedures within the Finance and Business function
• Applies general financial and/or business knowledge developed through education and experiences
• Exhibit a high personal standard of excellence, be an effective team player, and demonstrate inclusivity, civility, and respect for all.
• Operate with minimal guidance, be a dependable, self-directed learner who is flexible and adaptable to changing environments.
• Engage stakeholders and customers through effective written and oral communication.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the LawEnglish Version
• EEO is the LawSpanish Version
• EEO is the LawChinese Version