Computer Support Spec III- Admissions/New Student Services

Staff Vacancy Announcement



Admissions/New Student Services invites applications for a Computer Support Specialist III . This position serves as the technical lead/senior position within the Admissions department (specifically for Banner SIS and Slate CRM) in close collaboration with IT. This position serves as the Undergraduate Admissions lead on implementation and integration of third-party software, which includes documenting, testing, troubleshooting and training end users. The Computer Support Specialist serves as Banner Admissions Module Technical Representative focusing on planned upgrades, scheduled downtime and admissions security data steward; serves as member of Slate team with IT; the Designated School Official (DSO) for the Student and Exchange Visitor Information System (SEVIS), and the Undergraduate Admissions liaison for SIS – Banner. The Computer Support Specialist III will closely collaborate on implementation, integration and maintenance of Slate CRM.

Key duties and responsibilities include:

• Annual updates for Common Application, including configuration and integration
• CRM – Slate
• SIS – Banner
• Ellucian Document Management System
• Ellucian Work Flow
• Quottly
• Determine and authorize access to Banner Enrollment Services
• Maintain and ensure Banner data integrity and security for admissions evaluations and transfer credit articulation through a variety of processes
• Work with programmers and analysts at EIS JIRA to coordinate testing, diagnose problems and recommend solutions
• Database edits for census reporting
• Identify and mark duplicate 790s in Banner
• Lead Admissions representative of MOD Squad (Banner coordination team)
• Oversee data integrity of Banner data for Admissions & transfer credit both incoming from Slate, and outgoing for reporting purposes, such as census reporting
• Configuration and administration of various third-party systems in support of Admissions
• Transfer credit evaluations for Admissions related systems including, but not limited to, Parchment Exchange, State of Montana File Transfer, NSC, miscellaneous testing services, and other state & federal systems
• Coordinate with the Slate CRM Technical lead, including configuring, testing, and monitoring the integration, along with the application configuration for external applications sites such as the Common Application
• Support the Admissions staff with data requests and data troubleshooting between Slate and Banner
• Serve as site administrator and data manager to receive records, transcripts and test scores
• Run import and export processes, edit large data sets to ensure accuracy and bridge information for CRM to SIS
• Maintain familiarity with relevant regulations of admission for students
• Issue and sign I-20 federal immigration documents for international students
• Maintain familiarity with and implement BOR policy and procedures for Montana University System where it relates to Undergraduate Admissions.

Required Skills

• Strong analytical and troubleshooting skills.
• Strong attention to detail.
• Demonstrated ability to quickly master new technical skills, software programs, and production processes
• Interpersonal skills and the ability to work as a collaborative team.
• Demonstrated knowledge and experience in relational databases
• Displaying a high level of accuracy with data coding and entering
• Proven knowledge and understanding of standard office software applications.
• Demonstrated ability to identify and resolve data discrepancies, or the ability to learn
• Ability to work and learn independently and to initiate necessary work procedures as determined by supervisor.
• Ability to organize and prioritize work assignments, handle interruptions and manage multiple tasks with deadlines.
• Ability to learn new technologies and maintain technical currency.
• The flexibility and adaptability to work effectively in a dynamic and evolving environment.
• Demonstrated knowledge of professional office practices and procedures, business English, spelling, composition, and grammar, including exceptional writing and editing skills
• Demonstrated skill and ability to operate standard office equipment: printers, copiers, fax machine, multi-line telephone system

Minimum Required Experience

• Bachelor’s degree in Computer Science, Information Systems, or closely related field, or any combination of education and experience that would provide the competencies required to successfully discharge essential duties.

Preferred Qualifications

• Experience with Banner
• Experience with a CRM, preferably Slate
• Familiar with the University of Montana and the admission process
• Familiar with Higher Education policies and procedures

About New Student Services and UM

The mission of New Student Services is to attract, support and enhance student enrollment at the University of Montana by providing quality information, service and complete financial options to make the college enrollment process efficient, accessible and student centered.

The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.



To learn more about the University of Montana, please visit the links below.

• University of Montana
• Video: Mission First, People Always
• UM on YouTube

Position Details

Position Title: Computer Support Spec III

Position Number: 006600

Department: Admissions/New Student Services

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

Salary: $22.559/hr –Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan, email the Compensation Department .

Union Affiliation: FOCUS-MFPE

Probationary Period: Six months minimum

Benefits Include : Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Date: Monday, October 11, 2021 by 11:59 PM (Mountain Time)

Complete applications received by the ‘Priority Application Date’ will be guaranteed consideration. The position will remain open until filled. Candidates are required to submit the following materials online via "New Resume/CV" button below

*Please note, only five (5) attachments allowed per application. Please combine documents accordingly.

A complete application Includes:

1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. Detailed Resume – listing education and describing work experience.
3. Professional References – names and contact information for three (3) professional references.

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular