Assistant Director, Student Success, Access and Belonging

Emerson College
Massachusetts, United States
Salary Not specified
Posted date
Sep 23, 2021

View more

Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time

Assistant Director, Student Success, Access and Belonging
Target Hire Date
11/08/2021 - 1 month to go
Join our community and experience Emerson College!

The Assistant Director of Student Success is responsible for supporting the Office of Student Success operationally, administratively, and in its programmatic and planning activities with specific attention to access and belonging. The person in this position will also assist the Director of Student Success, Access and Belonging in designing and implementing a new scholarship program for underrepresented students.

Your Key Responsibilities:
  • Coordinate operational and administrative support for the Office of Student Success, including management of office promotion, marketing and communication; maintaining office webpages and social media presence; and coordinating logistics for programmatic activities and events.
  • Assist the Directors with strategic planning for the academic year for proactive/reactive support for students using historical data with related applicable report writing.
  • Support special projects and events in partnership with the management team. Projects include orientation, working with other Emerson department marketing programs, developing ways to support on-off campus student support in conjunction with other departments.
  • Assist with the programmatic activities of the Office of Student Success, including, food access initiatives, Student Assistance Fund, first generation and low income student support, Money Matters, Veteran Student Support Services, Emerson Creative Scholars and Emerson Transfer Creative Scholars cohort program, Student of Color Pre-Orientation, and other events and initiatives.
  • Assist with the administration of the academic concern case creation using Maxient. Maintain accurate records and case sharing.
  • As part of the OSS team, work directly with students identified through the early alert system or other means as being at risk for leaving the college. Serve as back up for the primary coordinator of the early alert system.
  • Works to understand factors involved in potential attrition, helping students explore options, and provide referrals to appropriate resources. Coordinate appropriate follow-ups and interventions with other offices and departments to ensure students receive assistance needed from the Emerson community.
  • Participate in office events and the broader activities of the Department of Student Financial Services and the Division of Enrollment Management, including, but not limited to prospective and admitted student open houses.

Your Other Responsibilities:

*Other duties as assigned.

Your Qualifications:
  • Strong working knowledge of Microsoft Excel or Google Sheets
  • Bachelor's Degree or equivalent experience.
  • 3-5 years of professional experience, preferably in higher education or non-profit

You'll be Preferred if:
  • Familiarity with Banner, Maxient, Workday, Google Suite
  • Knowledge of Emerson College and its programs and resources
  • Background in higher education
  • Experience in financial education
  • Experience in Veterans support
  • The ability to effectively and efficiently develop and execute several key projects simultaneously.
  • Must be able to work independently, have strong organizational and planning skills, excellent writing and oral communication skills.
  • Required strong analytical and computer expertise including familiarity with MS Office suite and other technical platforms with a willingness to adapt quickly to changing technologies.
  • Excellent interpersonal skills, able to effectively interact with people of all backgrounds and participate as part of a cohesive team working toward a shared mission. Ability to use sound judgement, creativity and vision.
  • Excellent oral/written interpersonal and customer service skills for interactions with students, staff, faculty, parents, and external parties.
  • Strong commitment to marginalized underserved college students including Black Identifying and People of Color (BIPOC) and First Generation and Low Income (FLI) students.
  • Strong organizational skills and the ability to successfully multitask and prioritize.
  • Ability to promptly and successfully resolve issues from identification through to resolution. Ability to work sensitively with students experiencing challenges.
  • Strong intercultural competency and a commitment to anti-racist practices and continuous learning about working with diverse populations.
  • Ability to initiate both independent and collaborative projects and drive them forward to completion
  • Must represent Emerson with the highest degree of professionalism to both internal and external audiences.
  • Ability and willingness to work occasional nights and/or weekends for events as needed.

Work Environment:
  • Usual Office Conditions
  • Intellectual and mental concentration and the need to concentrate, intellectually, for extended periods of time
  • Requires the constant coordination of mental and visual attention - No
  • Requires the ability to stand and/or sit for long periods of time - No
  • Required to move/lift objects that are - Light
  • Required to move/life objects - Occasionally
  • Travel none

Grade of Position: A15E

Scheduled Weekly Hours: 36.25

Hiring Range: $51,100.00 - $53,600.00

To apply, please visit:

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email:

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range


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