Program Coordinator II - Tutoring

Drexel University
Pennsylvania, United States
Salary Not Specified
Posted date
Sep 22, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs, Student Activities & Services
Salary Band
Not specified
Employment Type
Full Time
About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

This position assumes full responsibility for the coordination of peer tutoring for the Center for Learning and Academic Success Services (CLASS). The coordinator manages administrative and supervisory functions for tutoring offered through the Center for Learning and Academic Success Services on the University City and Center City campuses, as well as online. The coordinator reports to the director of the Center for Learning and Academic Success Services.

Essential Functions

The program coordinator is responsible for ensuring the provision of high-quality tutoring services to undergraduate and graduate students on the Center City and University City campuses, as well as online. The program manager is responsible for recruiting, hiring, training and supervising of peer tutoring staff (80-100 students) who support students in the College of Nursing and Health Professions, the Dornsife School of Public Health, and the Graduate School of Biomedical Sciences and Professional Studies, and for students participating in other programs supported by CLASS. This position also manages the Center’s Peer Facilitated Study Program. To that end, the coordinator manages the hiring and scheduling of student staff and supports their ongoing professional development.
  • Coordinate tutoring for undergraduate and graduate courses on the Center City and University City campuses and online.
  • Recruit, hire, train, and supervise CLASS peer tutoring staff.
  • Ensure the delivery of regularly scheduled training and professional development for CLASS tutors.
  • Maintain and update the CRLA-certified tutor training curriculum yearly; be knowledgeable of the College Reading and Learning Association's certification process and training guidelines.
  • Recruit, train, and supervise student staff to leadership positions on the CLASS Tutor Board.
  • Lead strategic planning and assessment efforts for CLASS tutoring services.
  • Manage the center’s appointment management software.
  • Direct the compilation of tutoring records; maintain accurate data on needs, usage trends, and training.
  • Coordinate the Peer Facilitated Study Session program; serve as primary liaison with faculty partners to facilitate this program.
  • Manage payroll of the entire CLASS student staff.
  • Serve on the Learning Alliance members regarding peer educator training and leadership development.
  • Conduct presentations and workshops for students and University partners.
  • Teach sections of GSTD100, Strategies for Academic Success as needed.
  • Serve as an academic coach to students; respond in a timely manner to requests for student support.
  • Assist in the development and implementation of policies and regulations for the Center for Learning and Academic Success Services.
  • Assist in the training and oversight of front desk staff.
  • Perform other duties as assigned by the Director of the Center for Learning and Academic Success Services.
Required Qualifications
  • Master’s Degree
  • At least 1 year of related experience
Preferred Qualifications
  • Candidates must have experience in learning centers/tutoring programs, be customer service-driven and a team player, must possess a strong work ethic and an understanding of the importance of confidentiality, and must have proven abilities to multi-task, to organize own work day and initiate projects, and to work collaboratively across departments. Basic knowledge of computer word processing, including Microsoft Office and desktop publishing applications, and familiarity with learning/tutor management systems is essential.

University City – Philadelphia, PA

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised:Sep 22 2021 Eastern Daylight Time
Applications close:Nov 30 2021 Eastern Standard Time

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