Student Financial Assistance Counselor
- Employer
- Miami University
- Location
- Ohio, United States
- Salary
- Salary Not specified
- Date posted
- Sep 23, 2021
View more
- Position Type
- Administrative, Student Affairs, Financial Aid, Other Student Affairs
- Employment Level
- Administrative
- Employment Type
- Full Time
Job Summary:
This professional staff member counsels students and parents about financial aid programs, application procedures, and eligibility, and assists with problem resolution; serves as a resource and a liaison to Miami's One-Stop staff and management; uses technical knowledge of federal and state student aid programs to ensure compliance and accuracy; determines and verifies student eligibility for financial assistance; and assists with outreach activities.
Duties/Physical Demands:
Counsel students/parents on eligibility for federal, state,
university, and private aid programs. Assist with developing
strategies for financing college, including consideration of debt
management. Serves as a resource to One Stop. (40%)
Communicates clearly, accurately, and in a timely manner with
clients, their families, other office staff, and university
departments regarding individual students, their aid, and
assistance needed to resolve student problems.(20%)
Works tactfully and effectively to resolve problems for individual
applicants in a timely manner, prioritizing tasks to minimize the
possibility of negative impact on student recruitment and
retention.(20%)
Assist with processing of scholarship awards. Provide customer
service responses to students, parents, and staff regarding
scholarship eligibility and status.(5%)
Use technical knowledge regarding financial aid programs and
associated legislation and need-analysis theory and computations to
review student application information to determine financial aid
eligibility.(5%)
Maintain familiarity with federal/state aid programs in order to
maintain standards, define new system activity, and assist in
advising staff, students, parents, and other constituencies as
deemed appropriate.(5%)
Assist with outreach activities. (5%)
Minimum Qualifications:
An Associate’s Degree or at least one year of experience.
Must have the ability to access professional Federal Aid systems,
be able to work some evenings and weekends, and have a valid
driver's license.
Desired Qualifications:
Bachelor’s Degree with at least one year of experience.
Knowledge of student financial aid programs and computer systems is
preferred.
Knowledge, Skills and Abilities
Must have the ability to think critically and perform complex
tasks.
Excellent communication and interpersonal skills, and the ability
to work cooperatively with co-workers are required.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action
employer, encourages applications from minorities, women, protected
veterans and individuals with disabilities. Miami University
prohibits harassment, discrimination and retaliation on the basis
of age (40 years or older), color, disability, gender identity or
expression, genetic information, military status, national origin
(ancestry), pregnancy, race, religion, sex/gender, status as a
parent or foster parent, sexual orientation, or protected veteran
status in its application and admission processes, educational
programs and activities, facilities, programs or employment
practices. Requests for reasonable accommodations for disabilities
related to employment should be directed to
ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and
safe living, learning, and working environment, we encourage you to
read Miami University’s Annual Security & Fire Safety Report
at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html,
which contains information about campus safety, crime statistics,
and our drug and alcohol abuse and prevention program designed to
prevent the unlawful possession, use, and distribution of drugs and
alcohol on campus and at university events and activities. This
report also contains information on programs and policies designed
to prevent and address sexual violence, domestic violence, dating
violence, and stalking. Each year, email notification of this
website is made to all faculty, staff, and enrolled students.
Written notification is also provided to prospective students and
employees. Hard copies of the Annual Security & Fire Safety
Report may be obtained from the Miami University Police Department
at (513) 529-2223.
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