Director of Enrollment Management

Director of Enrollment Management

Division of Pre-College & Summer Undergraduate Programs

Brown University, Providence, Rhode Island

 

SUMMARY OF POSITION

The Director of Enrollment Management oversees a team of professionals who are responsible for engaging and shepherding students and their families through each of the stages of the life cycle, including marketing/prospective, admission/applicant, scholarship, deposit/matriculant, enrollment, participation, assessment, and alumni. Reporting to the Dean of the Division, the Director is responsible for leading the development, implementation, and assessment of a strategic enrollment plan designed to enroll young scholars who will benefit from participation in the Division’s offerings and further the mission and goals of the Division and University.

 

This work is accomplished through collaboration and oversight of the team that includes professionals in marketing and communications, advising, admissions, and enrollment. In addition, the Director works closely with other teams across the Division, including Operations (finance, human resources, coordination), Program Directors, and Student Life to develop a consistent understanding of mission and goals, and the appropriate actions to implement to achieve them. The Director works with other units across campus to support successful Divisional outcomes, including but not limited to Office of Information Technology (OIT), University Communications, General Counsel, Card Office, Access Control, Telecomm. The Marketing and Enrollment Services team uses several robust technical systems to support its work and allow it to support the work of the Division, including but not limited to Salesforce and Marketing Cloud, both of which are supported technically by OIT. The Director’s work is to continue to build on the successes of the Division’s offerings, engaging new populations of learners, aligning communications with Divisional and University brand identity, ensuring strong and impactful customer service, and increasing ease for students and their families to participate in the Division’s offerings.

 

Primary responsibilities include:

Develop and implement a comprehensive strategic enrollment management plan (40%)

Use best practices, current and near-future trends, research, and data for working with high school students and their families, both domestically and internationally, to broaden and strengthen initial engagement through to alumni status. Ensure that throughout the student lifecycle, the goals and mission of the Division is consistent and clear. Build on past successes so that the excellence of the brand that has been established for the Division’s offerings is sustained and grows

 

Ensure achievement of recruitment goals (30%)

 

Collaborate with colleagues within the Division, including Program Directors and Campus Life professionals, and across the University so that there is clear and effective understanding of priorities, schedules, projects and the assessment thereof. Align work so it is in compliance with University, state, and federal guidelines. Build internal strategic partnerships to engage colleagues as necessary to ensure recruiting and overall enrollment success.Develop external partnerships to support strategic enrollment objectives.

 

Supervise and support staff within the team (20%)

Supervise and support staff in Admissions and Enrollment Services, Marketing, Student and Partner Engagement and Program Advising, directly supervising a team of 3-5 staff. Ensure that underlying plans for all of those teams are aligned and integrated internally and with other departments.

 

Track and oversee budget for all areas under the Director’s purview (10%)

Working closely with staff in the Division’s Operations team, ensuring alignment with financial constraints while meeting goals. Work with Scholarship staff and Program Directors to monitor effective use of financial aid resources.

 

QUALIFICATIONS

Bachelor’s degree required. Master's Degree preferred.

7 to 10 years of progressive experience in enrollment management, administration, and management

Demonstrated leadership and ability to work effectively with leaders of other teams.

Excellent interpersonal, communication, management, problem-solving, and decision-making skills.

Ability to develop recruitment and admission initiatives to ensure student access and success.

Experience with a CRM and Student Enterprise Systems and other current and emerging technology related to recruitment and financial aid. Salesforce preferred.

Ability to develop and implement a comprehensive strategic enrollment management plan.

Must possess a willingness and ability to support and promote a diverse and inclusive campus community.

 

ADA PHYSICAL REQUIREMENTS

Must remain in stationary position for long periods of time at desk or computer

Requires moving around campus

Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

 

Requires frequently moving about inside the office to access printer, files, and other materials/equipment

Operates a computer and other office equipment

Typically lifts/carries/push/pulls 10-20 pounds

Some travel may be required

 

REQUIRED DATA

All offers of employment are contingent upon consent to criminal background screening check satisfactory to Brown.

In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit the Healthy Brown site.

**PLEASE NOTE: A COMPLETE APPLICATION CONSISTS OF A COVER LETTER & RESUME**

To Apply, please use this link to directly view the position on Brown’s Career Site: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/jobs/details/Director-of-Enrollment-Management_REQ173840?q=225+dyer

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.

About Brown (Please visit our website and get to know us better at: www.brown.edu )

Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Public Health, School of Engineering, and the School of Professional Studies.

With its talented and motivated student body and accomplished faculty, Brown is a leading research university that maintains a particular commitment to exceptional undergraduate

  instruction. Brown’s vibrant, diverse campus community consists of about 4,500 staff and faculty, 6,200 undergraduates, 2,000 graduate students, 490 medical school students, more than 5,000 summer, visiting, and online students, and over 700 faculty members. Brown students come from all 50 states and more than 115 countries. Brown is frequently recognized for its global reach, many cultural events, numerous campus groups and activities, active community service programs, highly competitive athletics, and beautiful facilities located in a richly historic urban setting.