Compassionate Crisis Response Manager (5719U) 23474
At the University of California, Berkeley, we are committed to
creating a community that fosters equity of experience and
opportunity, and ensures that students, faculty, and staff of all
backgrounds feel safe, welcome and included. Our culture of
openness, freedom and belonging make it a special place for
students, faculty and staff.
The University of California, Berkeley, is one of the world's
leading institutions of higher education, distinguished by its
combination of internationally recognized academic and research
excellence; the transformative opportunity it provides to a large
and diverse student body; its public mission and commitment to
equity and social justice; and its roots in the California
experience, animated by such values as innovation, questioning the
status quo, and respect for the environment and nature. Since its
founding in 1868, Berkeley has fueled a perpetual renaissance,
generating unparalleled intellectual, economic and social value in
California, the United States and the world.
We are looking for equity-minded applicants who represent the full
diversity of California and who demonstrate a sensitivity to and
understanding of the diverse academic, socioeconomic, cultural,
disability, gender identity, sexual orientation, and ethnic
backgrounds present in our community. When you join the team at
Berkeley, you can expect to be part of an inclusive, innovative and
equity-focused community that approaches higher education as a
matter of social justice that requires broad collaboration among
faculty, staff, students and community partners. In deciding
whether to apply for a position at Berkeley, you are strongly
encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic
UC Berkeley's Chancellor's commitment to re-imagining campus safety
includes the “creation of a team of mental health professionals to
serve as first responders in wellness checks and mental health
emergencies in an effort to reduce the role of armed officers in
non-criminal calls.” In coordination with the CAPS Director and
CAPS Leadership Team, the UHS Assistant Vice Chancellor, and the
Chancellor's Reimagining UC Berkeley Campus and Community Safety
Program Committee, the Compassionate Crisis Response Manager will
design, implement, and oversee a compassionate crisis response for
the UC Berkeley campus and community. This will include work flow
design and training from dispatch to response to disposition,
marketing strategies to ensure the campus community is able to
access and utilize the new services, and collaboration with
relevant campus departments and local mental health resources and
hospitals to ensure the highest level of care and safety for UC
Berkeley community members in crisis.
The Compassionate Crisis Response Team (CCRT) Manager will recruit,
hire, train, and supervise the Compassionate Crisis Response Team.
This CCRT will provide rapid response and in the field assessment,
crisis management, transport, and referral, using culturally
informed practices and interventions at all levels. Types of calls
may include 5150 evaluations, virtual and in-person crisis
interventions, de-escalation in the field, consultation to campus
staff regarding mental health concerns, and communication with
hospital personnel regarding transfers of care. The CCRT will also
provide prevention and outreach training, resources, and
presentations to campus communities related to mental health and
community care. The CCRT will be designed and operated in alignment
with Stepped Care 2.0 principles and practices.
Operations & Program Management
The CCRT Manager develops, implements, and manages a 24/7 mobile
program serving all individuals in and around campus experiencing
mental health crisis; collaborates and accepts referrals from
campus and community partners, law enforcement and external
stakeholders; offers crisis triage and management, risk assessment,
in-person intervention, case management; commits to actively being
part of and supporting a diverse and inclusive workplace,
demonstrates inclusive behavior and maintains a safe and
professional working environment.
Coordinates the day-to-day operations of program services and
oversees a team of crisis response clinicians that respond to calls
from the mobile van to provide services directly to individuals of
all ages and demographics who are in and around campus; manages the
development, implementation, and ongoing functioning and
effectiveness of the CCRT; establishes and recommends changes to
policies to improve operational processes and patient services;
works with CAPS Director and UHS administrative and finance staff
to develop, track, and monitor operational and budget processes,
staffing FTE, human resources, communications and space planning;
budget and plan staffing resources and assist the CAPS Director
with overall CCRT budget and financial planning.
Duties include integrating high standards for multicultural,
clinical, ethical and legal practices of counseling and mental
health into the CCRT; evaluating the effectiveness of mental health
crisis services; maintaining up-to-date knowledge of mental health
trends, interventions and resources; and developing and maintaining
effective communications and referral systems; ensuring that the
CCRT is administered and operated in alignment with Stepped Care
2.0 practices and principles.
Hires, develops, trains, manages, evaluates, and retains program
staff and clinical team to ensure high quality patient care and
culturally competent service delivery in accordance with campus
policies and procedures. Coordinates scheduling and work
assignments to assure optimal services. Promotes safety of staff
and patients through continuous monitoring for compliance with
other health & safety policies, programs, and procedures.
Provide backup crisis support as needed and function as the liaison
between team and community partners to support collaboration of
services for the UC Berkeley community with an emphasis on
integrating principles of equity, diversity, and inclusion into all
patient care, training and outreach services and initiatives.
Assist with orientation of new personnel, monitor skills, guides
and observes staff who may need assistance with procedures.
Communication & Outreach
Collaborates with the Chancellor's Reimagining UC Berkeley Campus
and Community Safety Program Committee to ensure effective
marketing, public awareness, and community engagement in the
effectiveness of the UHS Crisis Response Team. Collaborates with
dispatch services to ensure seamless care response.
Provides direct clinical work to students including one-at-a-time
counseling sessions (OAATs), routine and emergency
- Strong knowledge associated with providing psychological
assessment and diagnosis and psychotherapy services to
- Commitment to multiculturally informed care models and
experience working with a highly diverse community
- Knowledge of and experience with crisis management and/or
- Ability to think strategically and creatively and transfer
thinking into cogent plans for a complex organization. Capacity for
growth mindset, systems thinking, strategic planning, and
innovative program development. Ability to develop, manage,
implement, and evaluate programs.
- Possess political acumen to navigate complex situations and
structures effectively. Ability to lead change management
activities and manage their impact across multiple
- Strong written, verbal, and presentation communication skills;
ability to communicate to diverse stakeholders with different
levels of needs & understanding.
- Highly effective interpersonal skills and ability to work in a
highly collaborative manner in a matrixed environment to establish,
maintain, and foster cooperation, partnerships, and relationships
with internal and external stakeholders.
- Strong decision-making and organizational leadership skills;
ability to establish priorities, goals, and objectives for the
- Ability in resource management: hire / develop / train /
supervise people and manage fiscal / budget resources
- Bachelor's degree in related field
- Current, valid license in psychology, social work, counseling,
or related health / medical care field; ability to become licensed
- Experience with developing, training, and supervising peer
- Experience and passion in working to support traditionally
underrepresented and marginalized communities &
- Knowledge of electronic/medical records systems
- Knowledge of quality assurance and peer review requirements and
- Experience with rapid screening and assessment and diagnosis
and works effectively and efficiently in high pressure
- Advanced degree (Masters, PhD, PsyD, etc) in related field
- Licensed in behavioral health discipline
Salary & Benefits
For information on the comprehensive benefits package offered by
the University visit:
How to Apply
We recommend that you submit your cover letter, diversity
statement, and resume as a single pdf attachment when applying, if
Please include, as part of your application a brief (1-2 paragraph)
statement on your contributions to diversity, equity, inclusion,
and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our
UC Berkeley Principles of Community, which states that “every
member of the UC Berkeley community has a role in sustaining a
safe, caring, and humane environment in which these values can
Your employment is dependent on obtaining and maintaining a
credentialing clearance, background clearance and medical clearance
according to University Health Service policies.
The minimum posting duration of this position is 14 calendar days.
The department will not initiate the application review process
prior to 9/22/2021.
Application review will begin in early October. The position is
open until filled.
Conviction History Background
This is a designated position requiring fingerprinting and a
background check due to the nature of the job responsibilities.
Berkeley does hire people with conviction histories and reviews
information received in the context of the job responsibilities.
The University reserves the right to make employment contingent
upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or protected veteran status. For more
information about your rights as an applicant see:
For the complete University of California nondiscrimination and
affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=23474&PostingSeq=1