Student Financial Services Counselor

Colorado State University-Pueblo
Colorado, United States
$35,568.00 - $36,000.00
Posted date
Sep 22, 2021

View more

Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time

Department Information

Student Financial Services is a comprehensive provider of financial aid and student employment services to prospective and current students, parents of students, and alumni. Student Financial Services assures compliance with federal and state regulations for eligibility of financial aid and administration of financial aid programs.

Description of Job

The Student Financial Services Counselor is the primary provider of customer service to
students seeking financial aid at CSU Pueblo. This position is stationed at the Financial Aid front office. This position will answer inquiries from prospective and current student by telephone, walk in visits, and e-mail. Private office space is available for sensitive discussions with students or for projects requiring greater focus. This position will raise statewide and regional awareness of CSU Pueblo and financial aid through school visits, college fairs, and traditional work station communication methods. The person in this position will work with current students to promote financial aid opportunities, including CSU Pueblo specific funding, application procedures, and outside/private scholarships and resources; disseminate financial literacy information via live presentations and traditional work station communication methods; counsel students and parents on all aspects of financial aid. This position also informs students about electronic financial aid processes, including applying for financial aid and use of Personal Access to Web Services (PAWS).

Primary Duties
Counseling – Advise current and prospective students and families on all aspects of financial aid. This includes meeting with students to inform them of the process and requirements. This position will advise students about financial aid eligibility; application procedures; available financial aid programs; educational costs; and financial management strategies including loans, financing options, and other financial aid related matters. While counseling students, this position will be required to adhere to federal laws, regulations and policies concerning federal student aid. This includes application review, utilization of Personal Access to Web Services (PAWS), Banner system, and troubleshooting issues and conflicting information.

Processing applications – This position will process applications and corrections. This includes reviewing documents for accuracy, calculating and determining financial need and aid to be awarded, and generating award changes.

Marketing – Promote CSU Pueblo in schools located in Colorado, concentrating efforts in the southeastern region. This includes school visits, evening and/or weekend presentations, college fairs, and other appropriate appearances throughout Pueblo and the Southern Colorado region.

Education – Increase awareness of both prospective and current students of Student Financial Services policies and procedures, including the financial aid application process and Satisfactory Academic Progress (SAP), and their relationship to academic and enrollment policies and procedures. On-campus presentations and coordinating efforts toward awareness of money management and financial literacy.

Website - Update and maintain Financial Aid website to ensure that information is current, accurate, and that links are working properly.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

  • Bachelor’s degree
  • Valid driver’s license
  • Ability to work normal hours of operation and additional hours as business necessitates
  • Ability to work occasional evenings and/or weekends
  • Ability to work effectively and tactfully with students, parents, and the public
  • Experience working with Microsoft Office products
  • Previous experience in a position that required exceptional customer service
  • Previous experience working in higher education and/or financial aid

Preferred Qualifications

  • Master’s degree
  • Knowledge of financial aid, debt management and/or credit counseling experience
  • Ability to appropriately handle and maintain confidentiality of highly sensitive student and family financial information
  • Evidence of ability to identify problems including research for solutions and/or answers
  • Ability to work effectively and tactfully with students, parents, staff and public
  • Significant computer knowledge in order to read, analyze and prepare documents
  • Previous experience creating and delivering presentations


Supplemental Information

All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 

  1. a letter of intent (cover letter);
  2. a current resume or CV;
  3. unofficial or official transcripts showing degree conferred; and
  4. three professional references with contact information to the on-line application.

Applications submitted without the required attachments above or an application not completed in its entirety will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 4:00 p.m. (MST) on Tuesday, October 5, 2021, will be given full consideration.

About Colorado State University Pueblo
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy.  Students can choose from 35 undergraduate programs with 81 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business; the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 13 graduate programs.
CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  
Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:

  • Medical Insurance and Prescription Drugs 
  • Dental Insurance 
  • Vision Insurance 
  • Flexible Benefit Plan 
  • Basic Term Life Insurance 
  • Voluntary Term Life and AD&D Insurance 
  • Long-Term Disability Insurance 
  • Employee Assistance Plan (EAP) 
  • Travel Accident Insurance 
  • Voluntary Critical Illness and Accident Insurance 
  • Wellness Incentive Program
  • Annual & Sick Leave 
  • Retirement Plans
  • About Pueblo, Colorado  
    The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
    CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
    The University reserves the right to check additional references, with prior notification given to the candidate.
    Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
    It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Office of Human Resources and Institutional Equity at (719) 549-2441 or

    In compliance with the Clery Act of 1990, the University's annual security report is available at: 
     Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.


    Get job alerts

    Create a job alert and receive personalised job recommendations straight to your inbox.

    Create alert