IT Service Analyst, Senior

NAU will not provide any U.S. immigration support or sponsorship for this position.

 

Job Description

 

 

The Strategic Planning, Implementation and Education Services (SPIES) Department is seeking to hire a qualified individual in the position of IT Project Manager, Intermediate. This position will be responsible for managing division portfolios and critical projects where ITS resources are needed and/or allocated, while working closely with SPIES leadership, ITS leadership, and our university business partners.  The IT Project Portfolio Manager is responsible for managing portfolio health, following established best practices for project portfolio management, managing assigned projects, and contributing to the success of the IT Project Portfolio Management Office (PPMO) through the execution and continual improvement of project management practices at Northern Arizona University.

TYPICAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Actively collaborate with one or more university divisions to maintain accurate management of their portion of the enterprise portfolio. 
• Support for the ITS portfolio of internal projects.
• Engages with PPMO team, ITS leadership, and resource managers to effectively level resources across the portfolio.
• Provides support at project management trainings and workshops for university staff responsible for project management within their divisions.
• Provides hands-on project management on cross-divisional, complex, and/or at risk projects as assigned, leveraging project management best practices, templates, and established business processes within the PPMO.
• Identifies opportunities for business process improvements within the PPMO and works with the team lead to review and implement as appropriate.
• Supports and implements “people-focused” change management best practices following the ProSci methodology adopted by the university.
• Continually reviews and monitors responsible area portfolios and project health to ensure accurate data for reporting, project analytics, and trend analysis. 
• Serves as mentor for PPMO student employees on best practices for project management and project portfolio management.
• Works with PPMO Team Manager to analyze data, review project completion rates, create project health reports, provide resource estimates/utilization, and other relevant aspects of PPM in an effort to drive toward strategic alignment. 
• Participates on related campus committees and support groups.
• Other related duties as assigned.

 

Minimum Qualifications

 

 

• Bachelor’s degree in computer science or related field; AND,
• 2-4 years of relevant experience; OR,
• A combination of related education, experience, and training.

 

Preferred Qualifications

 

 

• PMP Certification, Agile Certification, or additional coursework in PM preferred.

 

Knowledge, Skills, & Abilities

 

 

• Excellent communication skills (written, oral, presentations, facilitation/elicitation, training delivery, etc.).
• Demonstrated experience working with diverse teams.
• Demonstrated experience with professional and ethical conflict resolution and negotiation.
• Demonstrated ability to perform quality assurance and perform quality control is strongly preferred.
• Experience with technology-focused projects leveraging core systems (PeopleSoft, Salesforce, OnBase, LMS, etc.), SaaS applications, custom development, IT infrastructure (IaaS/PaaS), and/or other university systems.
• Experience with a variety of project management methodologies (Agile, Waterfall, etc.)
• Experience with ServiceNow Portfolio/Project Management, MS Project Professional, Trello, Slack MS Teams, or other project management tools.
• Experience in functional area is strongly preferred.
• Experience in leading IT-related projects.

 

Background Information

 

 

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.  

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

 

Salary

 

 

Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

 

FLSA Status

 

 

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

 

Benefits

 

 

This is a Classified Staff (CLS) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date. 

 

Learning and Development

 

 

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years. 

 

Application Deadline

 

 

October 5, 2021 at 11:59 p.m.

 

How to Apply

 

 

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

 

Equal Employment Opportunity

 

 

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.