Job no: 241261-AS
Partial Remote, Staff-Full Time
Event Planning, Program Coordination, Office
& Administrative Support, Extension, Outreach, Public
The UW-Madison Arboretum promotes ecologically sustainable
relationships between people and the land through research,
stewardship, education, and public engagement. The Arboretum hosts
hundreds of thousands of visitors annually. Tours, activities, and
individual visits usually begin at the Visitor Center. During peak
visitor periods (spring flower bloom and fall leaf color seasons),
we host up to 10,000 visitors per weekend day.
The Visitor Center Manager is responsible for improving how the
Visitor Center functions, serving our increasing numbers of
visitors more effectively, and linking the visitor experience more
closely with our mission and Arboretum work units. This position
also supports overall operations of the Visitor Center to meet the
needs of Arboretum employees, volunteers, and visitors.
The customer service programs and operations the manager is
responsible for include: reception desk, events, rentals,
bookstore, exhibit hall, theater, browsing library, auditorium, and
general visitor center operations.
The Arboretum is committed to embracing social equity and
intentional inclusivity as fundamental parts of everything we do,
and to fostering connections to the land among diverse
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for
UW-Madison. We value the contributions of each person and respect
the profound ways their identity, culture, background, experience,
status, abilities, and opinion enrich the university community. We
commit ourselves to the pursuit of excellence in teaching,
research, outreach, and diversity as inextricably linked
The University of Wisconsin-Madison fulfills its public mission by
creating a welcoming and inclusive community for people from every
background - people who as students, faculty, and staff serve
Wisconsin and the world.
For more information on diversity and inclusion on campus, please
visit: Diversity and
Degree and Area of Specialization:
Minimum Years and Type of Relevant Work Experience:
This is a professional position managing a number of customer
service and operational programs that span across the Arboretum. A
well-qualified candidate will have 2 years professional work
experience, preferably in customer service, event services,
community engagement, retail operations, or a related field.
Ideal candidates will demonstrate the following:
- commitment to creating an inclusive environment in which the
value of each person's identity, culture, background, experience,
status, and abilities are recognized, supported, and
- familiarity with or ability to learn various UW-Madison policies
and procedures (e.g. facilities planning and management, human
resources, safety, and building management)
- ability to establish and maintain effective working relationships
with different constituencies (e.g. staff, students, volunteers, UW
services, vendors, and the public)
- interest in promoting Arboretum mission areas of conservation,
restoration, and environmental education
- excellent communication skills (written and verbal) and ability
to engage with diverse audiences
- organization and project management skills and the ability to
manage multiple tasks simultaneously in a busy work
- ability to apply critical thinking skills to make inventive and
resourceful decisions when faced with multi-faceted problems
- proficiency with computer software such as Microsoft Word and
Excel; must be able to use internet browsers, e-mail, electronic
calendaring systems, etc.
This position requires some weekend and evening hours to manage
events. There is allowance for workplace flexibilities to help
maintain work/life balance, especially when evening and weekend
events are scheduled.
This position may require some heavy lifting for event set-up.
Events may be both indoors and outdoors in a variety of weather
During the initial evaluation period, in person work is required.
Upon successful completion of the evaluation period, a schedule
which includes some remote work may be considered.
Full Time: 100%
This position requires some work to be performed in-person, onsite,
at a designated campus work location. Some work may be performed
remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
$45,643 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
To be considered, applications must be submitted online. Please
click on the "" button to start the application process. You will
be required to upload a cover letter and resume. Your cover letter
should include all relevant education and/or work experience as it
relates to this position.
Our search committee will review all application materials after
the posted deadline. We will notify applicants selected to
participate further in the selection process directly. We will
notify all applicants once the search is completed and we have
selected a top candidate who has accepted the position.
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS:
800.833.7637) and above Phone number (See RELAY_SERVICE
ADMIN PROGRAM SPEC(R07DN) or ASSOC ADMIN PRGM SPEC(R07FN)
The University of Wisconsin is an Equal Opportunity and
Affirmative Action Employer. We promote excellence through
diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability,
you can find information about how to make a request at the
The University of Wisconsin-Madison is engaged in a Title and Total
Compensation (TTC) Project to redesign job titles and compensation
structures. As a result of the TTC project, official job titles on
current job postings may change. Job duties and responsibilities
will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/
Employment will require a criminal background check. It will also
require you and your references to answer questions regarding
sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities
of applicants who request confidentiality in writing, except that
the identity of the successful candidate will be released. See Wis.
Stat. sec. 19.36(7).
The Annual Security and Fire
contains current campus safety and disciplinary
policies, crime statistics for the previous 3 calendar years, and
on-campus student housing fire safety policies and fire statistics
for the previous 3 calendar years. UW-Madison will provide a paper
copy upon request; please contact the University of Wisconsin Police
Sep 21 2021 Central Daylight Time
Oct 18 2021 11:55 PM Central Daylight