University of Wisconsin-Madison
Wisconsin, United States
Salary Not Specified
Posted date
Sep 21, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Community Relations & Institutional Outreach, Conference & Special Event Administration
Employment Type
Full Time
Job no: 241261-AS
Work type: Partial Remote, Staff-Full Time
Location: Madison
Categories: Event Planning, Program Coordination, Office & Administrative Support, Extension, Outreach, Public Engagement

Position Summary:

The UW-Madison Arboretum promotes ecologically sustainable relationships between people and the land through research, stewardship, education, and public engagement. The Arboretum hosts hundreds of thousands of visitors annually. Tours, activities, and individual visits usually begin at the Visitor Center. During peak visitor periods (spring flower bloom and fall leaf color seasons), we host up to 10,000 visitors per weekend day.

The Visitor Center Manager is responsible for improving how the Visitor Center functions, serving our increasing numbers of visitors more effectively, and linking the visitor experience more closely with our mission and Arboretum work units. This position also supports overall operations of the Visitor Center to meet the needs of Arboretum employees, volunteers, and visitors.

The customer service programs and operations the manager is responsible for include: reception desk, events, rentals, bookstore, exhibit hall, theater, browsing library, auditorium, and general visitor center operations.

The Arboretum is committed to embracing social equity and intentional inclusivity as fundamental parts of everything we do, and to fostering connections to the land among diverse audiences.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's Degree

Minimum Years and Type of Relevant Work Experience:

This is a professional position managing a number of customer service and operational programs that span across the Arboretum. A well-qualified candidate will have 2 years professional work experience, preferably in customer service, event services, community engagement, retail operations, or a related field.

Ideal candidates will demonstrate the following:
- commitment to creating an inclusive environment in which the value of each person's identity, culture, background, experience, status, and abilities are recognized, supported, and respected
- familiarity with or ability to learn various UW-Madison policies and procedures (e.g. facilities planning and management, human resources, safety, and building management)
- ability to establish and maintain effective working relationships with different constituencies (e.g. staff, students, volunteers, UW services, vendors, and the public)
- interest in promoting Arboretum mission areas of conservation, restoration, and environmental education
- excellent communication skills (written and verbal) and ability to engage with diverse audiences
- organization and project management skills and the ability to manage multiple tasks simultaneously in a busy work environment
- ability to apply critical thinking skills to make inventive and resourceful decisions when faced with multi-faceted problems
- proficiency with computer software such as Microsoft Word and Excel; must be able to use internet browsers, e-mail, electronic calendaring systems, etc.

Additional Information:

This position requires some weekend and evening hours to manage events. There is allowance for workplace flexibilities to help maintain work/life balance, especially when evening and weekend events are scheduled.

This position may require some heavy lifting for event set-up. Events may be both indoors and outdoors in a variety of weather conditions.

During the initial evaluation period, in person work is required. Upon successful completion of the evaluation period, a schedule which includes some remote work may be considered.



Work Type:

Full Time: 100%

This position requires some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:



Minimum $45,643 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To be considered, applications must be submitted online. Please click on the "" button to start the application process. You will be required to upload a cover letter and resume. Your cover letter should include all relevant education and/or work experience as it relates to this position.

Our search committee will review all application materials after the posted deadline. We will notify applicants selected to participate further in the selection process directly. We will notify all applicants once the search is completed and we have selected a top candidate who has accepted the position.


Joseph Halaas
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

Academic Staff-Renewable

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Sep 21 2021 Central Daylight Time
Applications Close: Oct 18 2021 11:55 PM Central Daylight Time

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