Program Specialist, Tutoring & Peer-to-Peer Success Services

Suffolk is excited to announce a career opportunity as the Program Specialist for Tutoring and Peer-to-Peer Success Services (TAPPSS) in the Division of Student Success! The Program Specialist collaborates with the TAPPSS team in the Center for Learning & Academic Success (CLAS) to oversee the day-to-day management of CLAS tutoring programs. The Program Specialist coordinates bridge tutoring & discussion sessions for specific courses with international pathway students enrolled. The Program Specialist also recruits and oversees TAs for first-year experience courses in the College of Arts & Sciences and the Sawyer Business School (CAS-101 & SBS-100). Additionally, the Program Specialist manages and oversees the CLAS Marketing Art & Design Scholars to market CLAS services to the Suffolk community and the English Language Learner (ELL) Support Scholars to market CLAS services to emerging multilingual students, both international and domestic. Primary/Principal Responsibilities:

35%

Program Oversight:

Coordinates the Conversation Sessions/Bridge Tutor Program:
Staffs, schedules, and trains bridge tutors for specified INTO-Suffolk courses. Liaises with the INTO Suffolk staff to select courses in need of bridge tutors. Communicate with faculty teaching courses with bridge tutors regarding the tutors role inside and outside the classroom.
Oversees CLAS Marketing, Art & Design team to market CLAS services:
Oversees marketing and promotion for the CLAS across print, web, and social media platforms. Works with the CLAS marketing team to create schedules for all tutoring and group support programs. Communicates to faculty and students the tutoring and group support services offered each semester.
Assists the Director of Tutoring & Peer-to-Peer Success Services in overseeing the first-year experience TA program:
Recruits, trains, and oversees TAs for first-year experience courses (CAS-101 & SBS-100). Communicates with the CAS & SBS deans offices and faculty to coordinate the TA role inside and outside the classroom. Coordinates TA training and check-ins. Oversees the CAS TA Coordinator and the SBS TA Coordinator. Monitors the expenditure of first-year experience TA funds.
Day-to-day co-managing of tutoring program:
Manages appointment changes, including canceling, rescheduling, and blocking time with an intimate knowledge of tutor expertise and disposition. In conjunction, other CLAS staff supports and mentors CLAS peer and professional tutors. Co-facilitates weekly tutor training and monthly all-employee meetings.

30%

Directly oversees Art & Design Grad Fellow. Oversees bridge tutors. Supervises a team of Marketing Art & Design scholars & ELL support scholars (sub-groups of the Geno A. Ballotti Scholars). Oversees first-year experience TAs and TA coordinators.

15%

Operations Management:

Assists in creating tutor schedules for 1-on-1 tutoring as well as drop-in services. In coordination with the INTO-Suffolk program, schedules English language workshops, English language tutoring, and English language drop-in services. Inputs schedules and expertise into our management system each semester. Assists in day-to-day scheduling adjustments in our systems. Assists with the recruitment and oversight of the Geno A. Ballotti Scholar Program.

10%

Events Management:

Co-organizes with the McNair Scholars administrative team and the Tutoring & Peer-to-Peer Support Services team the Annual McNair-Ballotti Symposium offered each April. Co-organizes tutor participation in the New England Peer Tutoring Association (NEPTA) conference each spring.

10%

CLAS/DSS Responsibilities:

Oversees the accuracy and timely updating of the CLAS content on the Suffolk University website. Oversees the social media accounts for the CLAS and uses these platforms to promote CLAS services. Performs Early Alert outreach. Represents Tutoring & Peer-to-Peer Success Services team on DSS committees as needed. Other duties as assigned.

Requirements/Qualifications:

Masters degree preferred. Excellent communication, interpersonal, and time management skills. Must be detail-oriented. Ability to work well as part of a team and individually. Working knowledge of Microsoft Office software, social media platforms, and willingness to learn new software as needed. STEM background is a plus. Previous tutoring center or writing center experience (especially as a tutor) and experience working with college-level students are a plus. CRLA certification, a plus. Experience with EAB Navigate, TutorTrac, or another tutor management system, a plus. Experience with Constant Contact and Qualtrics, a plus. Evening and weekend work may be occasionally required.

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