Dispatcher
- Employer
- Suffolk University
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Sep 22, 2021
View more
- Position Type
- Faculty Positions, Education, Teacher Education
- Employment Level
- Non-Tenured Track
- Employment Type
- Full Time
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A Dispatcher/Security Officer is a
full time (40 hours per week) position and works directly for the
Police and Security Department under the direction of the shift
supervisor.
Primary/Principal
Responsibilities:
-
The Dispatcher is often the first
point of contact for the Suffolk University and Security
Department.
Duties include, but are not limited
to, receiving and transmitting emergency and non-emergency calls
for the service via radio, answering telephone calls and text
messages, disseminating sensitive law enforcement information,
running CJIS and CORI queries.
The Dispatcher monitors
closed-circuit television, alarm systems, multiple radio
frequencies, foot traffic, maintains paper and electronic records,
makes entries on a computer aided dispatching system.
The Dispatcher must exhibit
professional standards and provide excellent customer service in
all interactions. The Dispatcher wears a Department-issued uniform
and must follow the rules and regulations of the Department and the
University.
The Dispatcher must pass a
proficiency test at the completion of their training period.
The Dispatcher/Security Officer
gives verbal directives to students, faculty, staff and visitors to
ensure compliance with University policies and procedures with
respect to public safety matters.
The Dispatcher/Security Officer
answers telephones and provides assistance to callers and visitors,
responds to calls for assistance and produces University
identification cards.
Administer First Aid and CPR to
level of training.
-
A Dispatcher must demonstrate and
maintain good judgment with the ability to independently respond
and act quickly, accurately evaluate information and situations,
and make appropriate decisions in routine and emergency
situations.
Ability to maintain self-control,
poise, composure and concentration while working in a fast-paced,
multi-tasking environment with numerous interruptions and noise,
and be able to remain calm, think clearly and use sound judgment
when working with high pressure and stressful emergency
situations.
Knowledge of generally accepted
office procedures, practices and work methods, including strong
record-keeping and prioritization skills; ability to type and
operate general office and computerized equipment; ability to read,
write, and spell at a level sufficient for satisfactory job
performance.
Possess excellent communication
skill; speak clearly and concisely, follow oral and written
instructions, transfer information accurately, and handle a wide
range of interpersonal interactions effectively.
Ability to learn standard
broadcasting procedures, FCC rules regarding law enforcement radio
transmission, and the 10-code system.
Ability to establish and maintain
effective working relationships, interact with all members of the
campus community and general public. Ability to maintain the
confidentiality of sensitive information.
Ability to successfully complete all
training, including appropriate basic and advanced Dispatcher
training courses within the probationary period as required by the
Department.
Ability to comply with all
Departmental uniform and equipment standards.The Dispatcher must be
able to be certified for access into the criminal justice
information system [CJIS]. This will include the completion and
passing of a written exam, hands on applications, fingerprints, and
a criminal record check.
The Dispatcher must attend required
training programs, including but not limited to CPR, basic First
Aid and AED applications.
The Dispatcher must possess
excellent written and verbal skills, apply written and verbal
skills while working under stress, have the ability to apply
excellent verbal and written skills for long periods of time, be
assigned to a Dispatch Center for eight hours or more, work any and
all shifts, work overtime and understand that they may be required
to work at the direction of the shift supervisor.
-
Must have a high school diploma or
GED.
Must be 18 years of age.
Must be available to work any shift
as assigned.
Must have excellent communication
and human relation skills.
Preferably, have a valid CPR and
First Aid certifications.
Must have no prior felony record
(for certification access into CJIS)
The University will conduct a
background check which will include a criminal record check. A
pre-employment physical exam, drug screening, and fingerprints are
required. The University will conduct a verification of previous
employment and reference checks.
-
Sitting and standing for extended
periods of time;
Walking and running as needed;
Walking up and down stairs;
Ability to utilize human senses,
sight, sound, touch, taste, smell;
Physically detaining a human being
under the direction of a police officer or supervisor
Lifting a human as needed
Pulling/pushing a human being
-
Ability to work report to work in
during all types of weather;
Ability to work flexible hours
including all rotating shift assignments, including nights
weekends, and holidays.
Be available for on-call assignment
and overtime as needed;
Ability to sit or stand at a
location for long periods of time;
Ability to walk for extended periods
of time.
PI147680658
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