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Museum Shop Assistant

Employer
Smith College
Location
Massachusetts, United States
Salary
Salary Not Specified
Posted date
Sep 22, 2021

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Position Type
Faculty Positions, Professional Fields, Other Professional Fields, Administrative, Academic Affairs, Arts Administration, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Auxiliary Services
Employment Type
Part Time
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Museum of Art Job Description

Job Summary

The Museum Shop Assistant is responsible for enhancing the museum visitor’s experience by offering exceptional customer service and creating an inclusive and welcoming atmosphere in the Museum Shop. The ideal candidate will bring a friendly and positive tone to the Shop and engage with visitors about their experience at the Museum. The Shop Assistant helps with the overall daily operations of the Shop, including performing sales, entering data and cash in/out reconciliation with the POS system, keeping the Shop clean and organized, restocking product and maintaining displays, assisting customers with sales, making product suggestions for visitors, and sharing information about the various items sold in the Shop as well as exhibitions and programming at the Museum. The Shop Assistant works closely with colleagues in the Shop and in the Visitor Experience and Safety teams.

This is a part-time, non-benefited position with regular weekend hours. The museum shop’s operating hours are 10:45 to 4:15 Tuesday through Sunday. This position will be required to work on Saturdays and Sundays.

All Smith College employees are expected to take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Responsible for enhancing the experience of Museum visitors by offering exceptional customer service and being an integral member of the SCMA Visitor Experience team.

Must possess a friendly, personable manner, an interest in art, and a passion for working with people.

Assist in the daily operations of the Museum Shop.

Assist customers/visitors in the Museum Shop by offering suggestions, opinions and product information about the items for sale.

Opening/Closing store and cash register/POS system.

Daily reconciliation of the cash register.

Cleaning, restocking, and maintaining merchandise displays.

Light data entry into the POS system.

As Visitor Experience at SCMA is a collaborative team effort, there will be occasional cross-coverage between the Shop and the Museum admissions desk.

Other Functions

Participate in regular training, including training on customer service and evacuation and safety procedures. Attend regular SCMA all-staff meetings.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

High school diploma with demonstrated experience building positive customer relations.

Demonstrated desire to work with and support a diverse learning community.

Ability to meet the physical requirements of this position.

Experience working with individuals from diverse backgrounds.

Preferred Qualifications

Previous experience working with cash register and POS system preferred.

Bi-lingual or multi-lingual a plus.

Skills

Excellent customer service, customer relations and communication skills; exemplary interpersonal skills; strong communication skills; good judgment. Basic computer skills. Promptness, reliability, and honesty are also required in this position.

Additional Information

This is a part-time, non-benefited position with regular weekend hours. The museum shop’s operating hours are 10:45 to 4:15 Tuesday through Sunday. This position will be required to work 10:45 to 4:15 on Saturdays and Sundays.

Anticipated pay - $16 per hour.

As a condition of employment employees must be immunized against COVID-19 on or before their first day of employment. Proof of vaccination status will be required. Individuals may seek medical or religious exemption with HR, but must do so prior to their arrival.

Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . You may combine your resume and cover letter into a single file or attach multiple files to your application, but BE SURE you have provided all attachments BEFORE SUBMITTING your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

October 5, 2021

Compensation Grade:

Grade X Non-exempt

Position Type:

Fixed Term

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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