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Financial Aid Functional Analyst

Employer
University of North Carolina, Wilmington
Location
North Carolina, United States
Salary
Salary Not Specified
Date posted
Sep 21, 2021

Posting Details

Vacancy Number

S01484

Position Title

Tech Support Analyst

Working Title

Financial Aid Functional Analyst

Competency Level

Journey

Dept/School

Financial Aid Admin - 30140

Primary Purpose of Organizational Unit

This position is assigned to the Office of Scholarships and Financial Aid ( OSFA ) at the University of North Carolina Wilmington ( UNCW ). UNCW operates at a student capacity of about 16,500 and OSFA is expected to serve any of those students seeking financial aid assistance, any prospective students/families, as well as students who receive benefits that require coordination through the OSFA . The OSFA currently serves approximately 70% of the student body. This includes federal and financial assistance, Veterans educational benefits, all tuition waivers, all scholarships, all institutional aid and all non-institutional aid. Typical office contact is 35,000 calls and 13,500 visits. The major functions of the department include:
• Management of funds exceeding $122 million
• Receiving and/or processing aid applications from approximately 19,000 students each year (this includes all admitted students- some do not matriculate)
• Monitoring records and procedures for compliance with applicable federal and state laws and regulations and NCAA athletics rules
• Providing federal, state, and donor reports, and providing general financial aid advising and counseling to current and prospective students and their family.
• Due to the national financial aid processing and delivery system, admission decision notification, and timing of orientation/billing, the heavier portions of the work are concentrated during March, April, June, July, and the first two weeks of each semester.

College

Enrollment Affairs Admin - 30100 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Financial Aid Functional Analyst will provide efficient and technical support to the Financial Aid office. Under general direction, this position assists the Senior Assistant Director of Technical Financial Aid Operations by serving as a functional analyst for the Banner Financial Aid module. The Financial Aid Functional analyst will work on continued maintenance of the Financial Aid system by updating, setup, running processes, and testing. This position must keep abreast of financial aid regulations, Banner releases and monitor financial aid discussion groups.
The Financial Aid Functional Analyst is responsible for assessing, evaluating, and implementing functionality of the Financial Aid module and associated imaging module.
Duties include:
  • Automating processes, running and building reports/queries, and recommending enhancements
  • Daily financial aid processing
  • Ensuring compliance and integrity of the financial aid system, testing new releases, modules and patches, troubleshooting systems issues, documenting processes, reconciling COD information with Banner, creating reports and pulling data for reporting purposes ( FISAP, State Grants etc.)
  • Ensuring compliance with Federal, State and campus policies under direction of the Director of Scholarships & Financial Aid
  • Collaborating with Office of Scholarships & Financial Aid end users to identify needs and developing documentation for new and existing functionality
  • Assisting with the development and evolution of business processes and documents, Banner processes and other systems applicable to the Financial Aid module
  • Serving as back-up administrator for the ImageNow system processing changes to work flow, updating application plans, adding and removing users, modifying Java and Visual Basic scripts integral to the established work flow, and reviews content in Image to ensure that items are moving to correct queues
  • Recommending and implementing solutions to manage processes in an efficient manner, improving customer service, and productivity
  • Informing supervisor of project status, deviation from production goals, potential impact on other areas, and recommends solutions
  • Monitoring and reviewing all processes, recommending enhancements to supervisor and consulting with technical staff on approaches for resolution of technical problems
  • Processing Federal Direct and Alternative loans
  • Performing routine financial aid reconciliation, and creates queries for reporting and system maintenance




Minimum Education and Experience Requirements

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an Information Technology area

Related information technology experience may be substituted year for year for the required education.

Degrees must be received from appropriately accredited institutions

Preferred education, professional skills and experience

  • Graduation from a four-year college or university with a major in information technology or related area and three to five years in an information technology field related to the position
  • Ability to be flexible with their time and have the ability to change priorities at a moment’s notice
  • Excellent interpersonal skills and strong customer service focus as much of the work involves contact with staff and University partners (and occasionally prospective families and currently enrolled students)
  • Excellent verbal and written communication and mathematical skills
  • Ability to contribute to the improvements necessary to ensure the office remains current Knowledge of SQL and University ERP (Banner or equivalent software) or other programming language and the ability to apply these tools to solve problems
  • Work experience, preferably in higher education and Financial Aid, strongly desired


Required Certifications or licensure

Recruitment Range

$50,557 - $55,275

FTE

1.0 (40 hours per week)

Months Per Year

12 Months

Work Days

Monday - Friday (with hybrid teleworking schedule)

Work Hours

8:00AM - 5:00PM

Type of Position

Permanent

Anticipated Ending Date if Time-Limited

Position Number

336

Job Posting Date

09/21/2021

Posting Close Date

10/12/2021

Number of Openings

Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section, before you submit for this position. Failure to answer all required questions will cause the system to disqualify your application.

For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

Please provide a cover letter and resume that describes the work experience that will support you being successful in this role. Three professional references are required.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting

https://jobs.uncw.edu/postings/21938
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNC Wilmington (2021)?
    • UNCW Website
    • UNCW Facebook Page
    • UNCW Linkedin Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women In Higher Education
    • Other


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