California State University - Chico
California, United States
Salary Not Specified
Posted date
Sep 22, 2021

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Type
Full Time
Recruitment Details

Recruitment Number VA1471 Posting Period
Open Until Filled (Review of Applications will begin 09/29/21. Applications received after that date may be considered.) On Campus Only Promotional Opportunity No Working Title ASSOCIATE DIRECTOR OF SYSTEMS & COMPLIANCE (Administrator II) Class Title ADMINISTRATOR II Level/Range/Grade 1 Salary Range (From $ to $) Salary commensurate with background and experience of the individual selected. (Anticipated hiring range: $80,000 - $85,000 per year). Department Financial Aid & Scholarship Office Number of Positions 1 FLSA Code Exempt Status At Will Full-time/part-time (if part-time, indicate time base) Full-time Pay Plan 12/12 CBU/MOU M80 - Management Personnel Plan Quick Link
Hours Per Day 8 hours during the school year / 10 hours during the summer Days Per Week 5 days during the school year / 4 days during the summer Shift Day
Primary Duties
Working independently and under general direction of the Director of Financial Aid, the Associate Director of Systems and Compliance will oversee and supervise the Processing and Systems unit of the Financial Aid & Scholarship Office. Incumbent’s primary responsibility is to support the Financial Aid Office by providing advice, consultation as well as timely and effective services regarding all aspects of the PeopleSoft Financial Aid system module and other financial aid processing systems and solutions, as well as regulatory compliance and integration of compliance requirements into systems. Incumbent provides expertise in updating, maintaining, and troubleshooting systems processes; data analysis, gathering, and reporting; business process analysis, development and implementation; systems use analysis and needs assessment; operational metrics and performance; research, analysis and development of solutions and product options; management of relationships with software developers on- and off-campus, documentation of system procedures and calendar, training, and advisement.

This position is a blend of Financial Aid leadership, administrative knowledge, functional expertise in student administration software, and business process development. The position is responsible for leadership in the systems area of Financial Aid and Scholarships Office, which includes the completion of all tasks, projects, and administrative mandates necessary to achieve department, division and University goals while providing support for the strategic system needs of the department.

For a full description of job duties, please visit:

Effective September 30, 2021, the CSU will require faculty, staff, and students who are accessing campus facilities to be immunized against COVID -19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. The systemwide policy can be found at . Questions can be sent to: (staff and management positions) or (faculty positions). Knowledge, Skills and Abilities
Incumbent must possess:
  • Thorough knowledge of:
    • Financial aid related software and database programs.
    • Expertise with data reporting, query/ SQL tools and spreadsheet design.
    • Funds allocation and managing expenditures within allocations; revision and re-award of funds.
  • Working knowledge of:
    • Financial Aid and integration with Oracle/PeopleSoft Student Administration, Student ERP systems, and related processes that ensure data integrity, compliance, and adequate internal controls or equivalent.
    • Financial aid or similar student administration processes to be able to support campus needs and comply with regulatory requirements.
    • Federal applications and servicers (e.g., COD, NSLDS, FAA, EDConnect, EDExpress).
    • Proficiency in the use of standard office equipment (computers, copiers, phones, fax) and computer software such as Microsoft Word, Excel,Outlook,and PowerPoint, and database management.
  • General knowledge of:
    • Collective bargaining rights and responsibilities.
    • Personnel management practices and techniques.
    • Group dynamics and discussion techniques.
Incumbent must possess:
  • Excellent written and verbal skills and the demonstrated competence to effectively present information in either format.
  • Proven technical skills with specific focus on PeopleSoft financial systems to ensure data integrity, compliance, and adequate internal controls.
  • Strong interpersonal skills and the ability to work with employees at all levels of the University.
  • A high degree of personal motivation, independent judgment, and persuasiveness.
  • A commitment to continuous improvement and a continued working knowledge of current issues and trends.
  • Demonstrated professionalism, integrity, and openness.
  • Documented project planning skills.
  • Excellent organizational, time management, collaboration, and active listening skills.
  • Possess sound judgment and be sensitive to issues of policy and process.
  • Public relations skills for both in-house and public contacts; advanced writing skills and oral communication skills.
  • Staff development and management skills including motivational techniques.
Incumbent must have the ability to:
  • Collaborate with multiple entities to plan and accomplish the objectives set forth in the University’s strategic master plan, coordinating ongoing multiple large and complex projects from conception to completion in a centralized and highly regulated environment.
  • Establish a clear and understandable vision for the Financial Aid and Scholarship Systems Area, engage the University community in the implementation of the vision, and build the operational components to execute the vision.
  • Lead and enable groups of people to face challenges and achieve results in complex conditions.
  • Find solutions that result in prudent decisions, to promote mutual satisfaction and positive outcomes and to develop imaginative approaches to achieving individual, departmental, and institutional strategic objectives.
  • Apply forward and creative thinking with high ethical standards to develop strategic vision.
  • Promote diversity goals and work effectively with a changing student clientele and workforce.
  • Maintain a productive, cohesive, efficient workforce in a dynamically changing regulatory environment.
  • Effectively communicate and disseminate information.
  • Provide leadership in professional activities outside the department.
  • Make decisions with logic and reason drawing valid conclusions, applying independent judgment, discretion, and initiative to address complex employment related issues and when precedents do not exist develop practical, thorough and creative solutions.
  • Independently apply and interpret a wide variety complex procedures, agreements, polices, and regulations where specific guidelines may not exist, and be able to identify deviations from applicable policies and take action.
  • Adhere to strict confidentiality and a high ethical standard.
  • Use tact, diplomacy and discretion when handling sensitive and/or confidential matters or materials.
  • Carry out responsibilities in accordance with university policies and applicable laws.
  • Represent the university in a highly professional manner.
  • Communicate effectively in a variety of formats to a broad range of audiences.
  • Respond to questions in a highly effective manner, providing timely and meaningful feedback or other desired information.
  • Manage heavy workload with multiple priorities and projects with frequent interruptions and changes with effectively providing excellent customer service.
  • Relate to a diverse variety of staff, faculty, students, and community members.
  • Collect, analyze and utilize data, statistics, or other information to establish facts, draw valid conclusions, and act accordingly to the information.
  • Provide leadership and training to keep staff current in the profession.
  • Adjust to change (e.g., work environment, technology).
  • Perform assigned duties with accuracy and attention to detail.
Required Education and/or Experience
Requires the equivalent to a bachelor’s degree in information technology, accounting, business administration or relevant area
Three years progressively responsible work experience, including a minimum of two (2) years of direct experience implementing or managing the support of the Financial Aid PeopleSoft Module or equivalent
A minimum of 1 year leading and/or supervising professional staff. Additional Requirements for this Position
N/A Recruitment Preferences
Preference may be given to applicants with the following as they may be considered specialized skills:
  • Experience in the CSU system with the Common Management System.
  • Work experience in an academic setting, ideally public higher education.
  • PeopleSoft Financial Aid experience.
  • Knowledge of financial aid regulations, compliance, processes, and procedures.
  • SQL writing knowledge.
  • Bachelors or Master’s Degree.
  • Experience strategically supporting organizational growth and/or change.
  • Experience creating and implementing long- and short-term operational goals.
  • Experience in determining and coordinating resource allocations.
Special Requirements
  • California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.
  • The person holding this position is considered a “Limited Mandated Reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment.
  • The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Director/ Assoc or Asst Director, 1, 2)
  • This position is a Higher Education Employer-Employee Relations Act ( HEERA ) designated managerial position and comes under the Management Personnel Plan ( MPP ) of the California State University. Individuals appointed to management positions serve at the pleasure of the President or designee. They are excluded from the collective bargaining process, are not subject to probationary service, and do not receive tenure or permanent status. This position is exempt from the overtime provisions of the Fair Labor Standards Act ( FLSA ).

Incumbent/applicant will need to be able to perform the essential job functions (duties) of this position with or without reasonable accommodation. This position alternates between remaining in a stationary position operating a personal computer for long periods of time and frequently moving about inside the office. Must be able to travel across campus to other offices and buildings for meetings and events.
Typical office environment operating standard office equipment. This is a dynamic office with frequent to constant student interaction. Requires flexible schedule, early morning, evening or weekend hours are required to complete work projects, attend workshops, conferences or meetings. Occasional long-distance travel may be required. Benefits
This position qualifies for benefits including tuition fee waiver (if eligible). Benefit Information
CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). Eligibility for standard CSU benefits is based on an appointment of half-time or more for a period exceeding six months. Employees appointed less than half-time or less than six months are not eligible for standard CSU benefits but do receive prorated sick leave and vacation.

Eligibility for Affordable Care Act ( ACA ) benefits is based on an appointment of at least three-quarter time, hired to work a minimum of 130 hours per month over the course of the appointment or works an average of 130 hours or more per month during the measurement period. The ACA guidelines provide for health coverage or FlexCash only. ACA does not provide dental or vision plan coverage. About the University and Community
California State University ( CSU ), Chico is a comprehensive and residential public University, holding Hispanic-Serving Institution ( HSI ) designation and operating as part of the 23-campus CSU system. The University enrolls over 17,000 students from diverse cultural, ethnic, and socioeconomic backgrounds, with over half identifying as first-generation college students. Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from San Francisco Bay Area. A safe residential community, Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that CSU, Chico stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land and the waters that run through campus.

CSU, Chico is committed to recruiting outstanding candidates who reflect the diverse, intercultural, and intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of achievement gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and activities that support an inclusive, accessible, and equitable learning and working environment.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Open Date (posting open date) 09/08/2021 Close Date (posting close date) Open Until Filled Yes Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Given the duties required of this position, please describe in detail how your experience and education have prepared you to successfully perform the duties of this position.

    (Open Ended Question)

  2. * How do you lead a team to effectively accomplish its common goals in an environment that is highly regulated, deadline driven, student-centered, and dependent on processing systems and technology?

    (Open Ended Question)

  3. * Describe your experience supervising or leading the work of others (evaluating, motivating, training, mentoring, and disciplining). Please include the number supervised and types of position.

    (Open Ended Question)

  4. * Describe your experience analyzing and applying policies, rules, and regulations.

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Résumé
  2. Cover Letter
Optional Documents
  1. Optional Applicant Documents

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