Computer Support Specialist

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Type of Position:Information Technology

Workstudy Position:

No

Job Type:Regular

Work Shift:

Sponsorship Available:

No

Institution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the OEOC website : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:ARSC | Fulbright College IT Apple Support

Department's Website:

https://fulbright.uark.edu/index-new.php

Summary of Job Duties:The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Minimum Qualifications:

• The formal education equivalent of a bachelors degree in computer science, computer applications, mathematics, or a related field
• At least two years of experience in Mac computer management and support, OR
• Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years experience in Mac computer management and support plus one year of supervisory experience

Preferred Qualifications:

• Experience using remote management, imaging, and other prep tools, and device enrollment tools; specifically an MDM tool, Apple School Manager, SCCM, Intune, Bomgar
• Experience with purchasing technology hardware and software using University of Arkansas procurement procedures
• Experience supporting specialized software found throughout the college, particularly an MDM tool, SCCM, Intune, the Adobe Creative Cloud suite
• Demonstrated familiarity with university asset management system
• Demonstrated written and oral communication skills

Knowledge, Skills & Abilities:

• Knowledge of the limitations and use of mainframe and microcomputer hardware and software
• Ability to analyze computer system problems or errors and devise corrective measures
• Ability to write moderately complex scripts to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution
• Ability to read and interpret technical literature and evaluate product acceptability and/or quality
• Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment
• Ability to code, test, and debug computer programs and write program documentation

Salary Information:

$43,000

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

University of Arkansas Human Resources ADMN 222 (479) 575-5351 hr@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Additional Information:

Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.

Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:N/A

Frequent Physical Activity:N/A

Occasional Physical Activity:N/A

Benefits Eligible:Yes