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Type of Position:
Day Shift (United States of America)
University of Arkansas at Fort Smith
The University of Arkansas - Fort Smith is a vibrant mid-sized
public university dedicated to breaking the higher education mold
by bringing truly transformative, hands-on experiences to every
student. From high school seniors to senior professionals,
first-generation students to second-chancers, our goal is to
provide a high-quality, future-focused education that honors each
student's unique, personal situations and goals. Our tiered
approach to learning offers students access to more than 80-degree
plans and programs including certificate, associate, bachelor's,
and master's degrees. We seek to recruit and retain a diverse
workforce as a reflection of our commitment to serve the diverse
population of Arkansas, to maintain the excellence of the
university, and to offer our students richly varied disciplines,
Located on the Arkansas-Oklahoma border and situated in a region of
lakes, Fort Smith is the second-largest city in Arkansas and
features a vast array of cultural activities, shopping, dining, and
entertainment, including a thriving downtown entertainment
district. Parks, trails, and water recreation are all within the
city limits, and true outdoor enthusiasts will find the area’s
lakes, streams, and mountains offer adventure only minutes away
from campus. Fort Smith was recently named by Forbes as the number
one city in America for the cost of living, and a top city in the
nation for the highest-paying tech jobs. The city is within easy
driving distance of Tulsa, Kansas City, Dallas, Little Rock, and
Thank you for your interest in joining our university. Below you
will find details for the position including any supplementary
documentation and/or questions you should review before submitting
your application. For general application assistance or if you have
questions about a job posting, please contact Human Resources at
If you have a disability and need assistance with the hiring
process please contact Human Resources at 479-788-7080. Applicants
are required to submit a request for each position to which they
Summary of Job Duties:
The Financial Aid Support Specialist
will be responsible for assisting the general student population
with the financial aid process which determines financial aid
eligibility, with federal, state and institutional policies and
procedures. This person may scan and index financial aid materials
into the Banner system. They will work directly with prospective
and current students and other offices on campus to ensure that
consistent communication occurs. This person will be responsible
for providing administrative support to the Director of Financial
Aid – office management, special projects, multiple calendar
management, daily mailings, and applications materials. Some duties
may be sensitive and confidential in nature. This position is
governed by institutional policy. Will work under the direct
supervision of the Director of Financial Aid.
- Formal education equivalent to a high school diploma
- One year of experience in the secretarial/clerical field.
Knowledge, Skills, and Abilities:
- Associate’s degree
- Experience in a higher education environment
Essential Job Duties:
- Ability to communicate effectively with students, parents and
- Demonstrate a friendly, helpful attitude and commitment to
making a difference for students.
- Ability to successfully function within a fast paced, stressful
environment, while maintaining accuracy and attention to
- Understand FERPA and the highly confidential nature and scope
of this position.
- Knowledge of BANNER financial aid module and the skill to
navigate within the BANNER system.
- Commitment to a high level of quality customer service.
- Professional demeanor.
- Computer proficiency is required.
- Ability to maintain confidentiality.
- Assist students with completing and submitting financial aid
applications, supporting documentation, web-based financial aid
applications, and web-based student loan applications.
- Insure that all student financial aid documentation is updated
in the Banner system and scanned.
- Assist the Director of Financial Aid with clerical and
administrative support and other daily tasks; Assist with monthly
reports and data collection for statistics; Record weekly/monthly
meeting minutes as needed; Complete various request forms for
office supplies, work orders and equipment as directed; Assist with
Standard Of Academic Progress appeal process; Maintain orderly
office area, lobby area and backroom inventory area; Keep inventory
counts of marketing materials, promotional items, and office
- Assist with financial aid outreach events.
- Open and process incoming daily mail.
- Other duties as assigned.
Required Documents to Apply:
Cover Letter/Letter of Application, Resume
Proof of Veteran Status, Unofficial/Official Transcript(s)
Position requires regular contact
with prospective and current students, agency /institution
personnel, and the general public.
List Employees Supervised:
Special Job Dimensions:
Work performed primarily in an
office/classroom setting. Occasional travel and extended hours
required. While performing the duties of this job, the employee
regularly exhibits digital dexterity when entering data into
computer. Required abilities include walking, standing, and sitting
for extended periods. Visual demands include close, relatively
detailed vision when focusing on a computer screen. Employee
regularly talks and hears. Employee occasionally lifts items up to
Recruitment Contact Information:
All application materials must be uploaded to the University of
Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position may be subject to a pre-employment criminal
background check, sex offender registry check, financial history
background check, and/or drug screening. A criminal conviction or
arrest pending adjudication and/or adverse financial history alone
shall not disqualify an applicant in the absence of a relationship
to the requirements of the position. Background checks and drug
screening information will be used in a confidential,
non-discriminatory manner consistent with state and federal
The University of Arkansas is an equal opportunity, affirmative
action institution. The university welcomes applications without
regard to age, race, gender (including pregnancy), national origin,
disability, religion, marital or parental status, protected veteran
status, military service, genetic information, sexual orientation
or gender identity. Persons must have proof of legal authority to
work in the United States on the first day of employment. All
applicant information is subject to public disclosure under the
Arkansas Freedom of Information Act.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity: