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Telecommunicator, Campus Police

Guilford Technical Community College
North Carolina, United States
Salary Commensurate with experience
Posted date
Sep 22, 2021

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Position Type
Administrative, Business & Administrative Affairs, Safety & Security
Employment Level
Employment Type
Full Time
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The jobholder serves as the Telecommunicator to the police officers in the Campus Police Department.  As the department dispatcher and call taker assigned for first or second shift. The jobholder also provides customer service to students, faculty/staff and the general public both in person and by phone. This position serves as backup for the Administrative Assistant position for administrative support for officers and the public as needed. The jobholder must also work effectively with the all areas of the college and employees of the Campus Police Department.   

Education Required:
  •  A high school diploma or equivalent is required.

Education Preferred:
  •  Associate Degree in a related area with considerable relevant experience is preferred
Experience Required:
  •  3 years of experience working as front-line administrative support or call center operator
  • Excellent computer skills in word processing and spreadsheets with the willingness to increase these skills
  • Ability to use phone system, calculator and two-way radio
  • Must be DCI certified or able to be certified as a DCI operator
  • Must be NCAWARE certified or able to be certified as an NCAWARE operator

 Experience Preferred:
  •  Experience with Computer Aided Dispatch (CAD) systems as a call intake or call dispatching operator, i.e. 911 Center operator
  • Experience in proper protocol for Police radio communication, i.e. 10-code knowledge, experience with police radio systems
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