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Associate Dean of Student Services

Harvard T.H. Chan School of Public Health
Massachusetts, United States
Salary Not specified
Posted date
Sep 21, 2021

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Position Type
Administrative, Deans
Employment Level
Employment Type
Full Time
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Harvard T.H. Chan School of Public Health

Associate Dean of Student Services

Job Summary

Reporting to the Dean for Education, the Associate Dean of Student Services will provide oversight and direction for a portfolio of student service offices. Together, these offices represent the full life cycle of administrative touch-points that students have with the School - including but not limited to the recruitment of students and other Admissions and Financial Aid decisions, to the student experience within the Registrar's Office and Student Affairs. The Associate Dean of Student Services will provide guidance to the Directors of these offices, ensuring that they function in close coordination with one another and collaboratively throughout the Office of Education and across the Harvard T.H. Chan School of Public Health.

The successful applicant will have demonstrated experience with enrollment management and student affairs, have a passion for the provision of effective, efficient, creative, and customer-focused services, and enjoy working in a fast-paced and changing environment -- ready to meet challenges at both the strategic and individual levels. They will want to balance developing ideas and materials themselves, together with managing, coaching, and supporting others on the teams toward the common goal of providing "best in class" student services.

More specifically, the Associate Dean of Student Services will work closely with the Dean for Education, the Directors of the Student Service offices, other areas of the Office of Education, academic departments and programs, faculty committees, and students to develop and implement goals and strategies to:
  • Oversee the offices so that they consistently contribute to an exceptional student experience that promotes academic success and personal well-being
  • Work with School and University staff to set development priorities for the enterprise student information systems
  • Develop an increasingly stronger customer service culture for the student service offices, helping staff at all levels navigate the complex set of programs at the School, so that they can better help students
  • Cultivate strong and positive relationships with academic programs and departments to ensure a consistently exceptional student experience
  • Enact the core values of the Office of Education including openness, communication and collaboration; equity, diversity and inclusion, and creative thinking toward strategic change
  • Expand the School's applicant pool in order to enhance the quality and diversity of the student body and recruit top students
  • Effectively manage enrollment
  • Use financial aid to the best advantage by looking analytically at financial aid trends, and working with senior leadership to identify new sources of financial aid funding
  • Collect and analyze data concerning applicants, students, course enrollments, academic programs, and other student outcomes
  • Build data connectivity, analysis, and automation capacities across the student service offices
  • Enhance technological solutions to optimize complex administrative processes
  • Monitor student satisfaction with services through surveys and ongoing performance feedback
  • Identify and implement improvements in policies, processes and systems
  • Ensure adherence to federal regulations
  • Continue working with degree program marketing and recruitment team on strategic communications plan;
  • Oversee committees responsible for implementing a three year OSS strategic plan
  • Develop and manage the student service budget and proactively identify staffing needs across the student service offices

Job-Specific Responsibilities

Additional duties and responsibilities include, but are not limited to:
  • Facilitating a number of important annual data collection processes on behalf of the School and student service offices, for example, the Tuition, Enrollment and Financial Aid annual data collection and the Association of Schools and Programs of Public Health (ASPPH) annual data collection
  • Helping to coordinate emergency management and readiness activities along with other key offices of the School
  • Maintaining and ensuring compliance with all School, University, and Federal rules, and either acting as or designating a Title IX Officer for students
  • Working with Harvard Health Services on relevant student mental health service issues and protocols
  • Offering guidance to students along with other members of the OSS teams
  • Have an officiating role in graduation ceremonies for the School
  • Oversight of student crisis management
  • Working with University Ombuds officers and legal counsel on relevant student issues and protocols
  • Managing the student disciplinary and grievance processes
  • Representing the School internally and externally, including at selected conferences/recruiting events
  • Serving as a representative for student services on various School and University committees (e.g., the Council of Deans of Students)
  • Other duties as necessary
PLEASE NOTE: The primary work location for this position is Boston, MA and in order to be on Harvard payroll, you must reside in one of the following states - MA, NH, RI, ME, CT, VT, NY, MD, or CA. We are also working primarily remotely at this time due to the COVID-19 pandemic. Until our return to campus, which is anticipated to begin in fall 2021, this interview process and position will be conducted virtually - including virtual interviews, remote onboarding, and remote work. The remote nature of this position is only temporary. Local, on-campus work will be required as a condition of continued employment once the School and this role return to an operational status that supports it. The Harvard T.H. Chan School of Public Health will support flexible work schedules upon this return, subject to individual departments' business needs.

Basic Qualifications
  • Master's (or advanced) Degree required
  • 10+ years of progressively responsible experience in student services required
  • Prior supervisory experience required

Additional Qualifications and Skills

The following job-specific skills and competencies are preferred:
  • Strong record of leading and mentoring staff
  • Strong written, oral, and interpersonal communication skills strongly
  • Experience with:
    • Graduate or professional higher education
    • Enterprise student information systems
    • Strategic analysis and use of data to inform decisions
    • Support of educational programs through effective enrollment systems and student services
    • Leading change
    • Working both collaboratively and independently
    • Demonstrating a problem-solving approach and identification of creative solutions
    • Demonstrating an understanding of and sensitivity to student-related issues in the context of professional education including wellness, diversity, and professionalism
The following cultural competencies are also preferred:
  • Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments
  • Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion
  • Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity
  • Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals

Additional Information

At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School's mission, objectives, and core values and our diversity, inclusion, and belonging initiatives.


Harvard University offers an outstanding benefits package including:
  • Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year.
  • Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date.
  • Retirement: University-funded retirement plan with full vesting after 3 years of service.
  • Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.
  • Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.
  • Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events -- and many discounts for various cultural and leisure activities throughout metro Boston.
Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

  • The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.
  • Harvard University requires pre-employment reference checks and background screenings.
  • This position has a 180 day orientation and review period.

Harvard will require COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's "COVID-19 Vaccine Information" webpage.

Job Function
Faculty & Student Services

USA - MA - Boston

Office for Student Services

Time Status

00 - Non Union, Exempt or Temporary

Pre-Employment Screening
Criminal, Education, Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.


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