EMU Card Office and Guest Services Operations
Administrative/Office Support, Student Life/Services
Erb Memorial Union
Appointment Type and Duration:
$15.81-$23.49 per hour
Review of Applications Begins
Position closes October 11, 2021
Special Instructions to Applicants
To assist with our selection, in addition to the online
application, please submit a cover letter, resume, and answers to
the following supplemental questions.
1. This position interacts extensively with students, faculty, and
staff in a customer service capacity. Describe your experience
communicating effectively with people from diverse backgrounds and
2. Describe your approach to supervising, mentoring, and training
students or other staff.
The Erb Memorial Union (EMU) is a department of the Division of
Student Life. The EMU is a multifaceted auxiliary service that
employs over 90 professional staff and 200 student staff, and
serves over 15,000 daily users during the academic year. The EMU
welcomes students, faculty, staff, the community and visitors to
campus, and its mission is to provide learning experiences and
opportunities for personal growth in an open, inclusive, and
resource-rich community where students and staff collaborate to
inspire and sustain extraordinary programs and services that
promote diversity and social interaction. The EMU is
student-centered and is operated in collaboration with a student
Board, who are actively involved in determining the character and
scope of the department and approve the budget recommendations of
all EMU services and programs.
The purpose of this position is to provide operational support to
the ID Card and Guest Services Office in the EMU. The Operations
Assistant offers customer service to students, faculty, staff, and
the public by addressing policy and procedure inquiries both in
person and via telephone and email, and by producing photo
This position also supports the Guest Services desk which provides
wayfinding, manages the building lost and found, and provides
general information about building events and programming. Guest
Services collaborates with many other campus units to disseminate
This position also works to schedule and coordinate operations with
other university departments such as Registrar, Admissions, EMU,
Public Safety, Library, and Housing.
The Operations Assistant also provides general office support for
the department including organization and maintenance of filing
systems, troubleshooting with campus printing centers and IT
Servcies, and financial responsibilities including daily cash
balancing, invoicing, tracking and auditing.
The Operations Assistant is also responsible for hiring, training,
scheduling, and evaluating approximately 20-30 student
- Three years of office experience which included two years at
full performance level and experience generating documents;
- Lead work responsibility or coordination of office
- Excellent customer service skills and ability to communicate
effectively both verbally and in writing with individuals from
diverse backgrounds and cultures.
- Excellent problem-solving and critical thinking skills and
demonstrated ability to work independently in a fast-paced
- Technological proficiency with experience trouble shooting
basic equipment problems.
- Experience resolving technical problems with demonstrated
proficiency in the use of Microsoft Excel and Banner
- Experience supervising students.
FLSA Exempt: No
All offers of employment are contingent upon successful
completion of a background inquiry.
This is a classified position represented by the SEIU Local 503,
Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits
package to eligible employees, including health insurance,
retirement plans and paid time off. For more information about
benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative
action institution committed to cultural diversity and compliance
with the ADA. The University encourages all qualified individuals
to apply, and does not discriminate on the basis of any protected
status, including veteran and disability status. The University is
committed to providing reasonable accommodations to applicants and
employees with disabilities. To request an accommodation in
connection with the application process, please contact us at
email@example.com or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex,
national or ethnic origin, age, religion, marital status,
disability, veteran status, sexual orientation, gender identity,
and gender expression in all programs, activities and employment
practices as required by Title IX, other applicable laws, and
policies. Retaliation is prohibited by UO policy. Questions may be
referred to the Title IX Coordinator, Office of Civil Rights
Compliance, or to the Office for Civil Rights. Contact information,
related policies, and complaint procedures are listed on the
In compliance with federal law, the University of Oregon prepares
an annual report on campus security and fire safety programs and
services. The Annual Campus Security and Fire Safety Report is
available online at http://police.uoregon.edu/annual-report.
To apply, visit https://careers.uoregon.edu/en-us/job/528231/emu-card-office-and-guest-services-operations-assistant