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EMU Card Office and Guest Services Operations Assistant

University of Oregon
Oregon, United States
Salary Not specified
Posted date
Sep 21, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support
Employment Level
Employment Type
Full Time
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EMU Card Office and Guest Services Operations Assistant

Job no: 528231
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Student Life/Services

Department: Erb Memorial Union
Classification: Administrative Program Assist
Appointment Type and Duration: Regular, Ongoing
Salary: $15.81-$23.49 per hour
FTE: 1.0

Review of Applications Begins
Position closes October 11, 2021

Special Instructions to Applicants
To assist with our selection, in addition to the online application, please submit a cover letter, resume, and answers to the following supplemental questions.

1. This position interacts extensively with students, faculty, and staff in a customer service capacity. Describe your experience communicating effectively with people from diverse backgrounds and cultures.
2. Describe your approach to supervising, mentoring, and training students or other staff.

Department Summary
The Erb Memorial Union (EMU) is a department of the Division of Student Life. The EMU is a multifaceted auxiliary service that employs over 90 professional staff and 200 student staff, and serves over 15,000 daily users during the academic year. The EMU welcomes students, faculty, staff, the community and visitors to campus, and its mission is to provide learning experiences and opportunities for personal growth in an open, inclusive, and resource-rich community where students and staff collaborate to inspire and sustain extraordinary programs and services that promote diversity and social interaction. The EMU is student-centered and is operated in collaboration with a student Board, who are actively involved in determining the character and scope of the department and approve the budget recommendations of all EMU services and programs.

Position Summary
The purpose of this position is to provide operational support to the ID Card and Guest Services Office in the EMU. The Operations Assistant offers customer service to students, faculty, staff, and the public by addressing policy and procedure inquiries both in person and via telephone and email, and by producing photo identification.

This position also supports the Guest Services desk which provides wayfinding, manages the building lost and found, and provides general information about building events and programming. Guest Services collaborates with many other campus units to disseminate information.

This position also works to schedule and coordinate operations with other university departments such as Registrar, Admissions, EMU, Public Safety, Library, and Housing.

The Operations Assistant also provides general office support for the department including organization and maintenance of filing systems, troubleshooting with campus printing centers and IT Servcies, and financial responsibilities including daily cash balancing, invoicing, tracking and auditing.

The Operations Assistant is also responsible for hiring, training, scheduling, and evaluating approximately 20-30 student employees.

Minimum Requirements
  • Three years of office experience which included two years at full performance level and experience generating documents; and
  • Lead work responsibility or coordination of office procedures.

    Professional Competencies
  • Excellent customer service skills and ability to communicate effectively both verbally and in writing with individuals from diverse backgrounds and cultures.
  • Excellent problem-solving and critical thinking skills and demonstrated ability to work independently in a fast-paced environment.

    Preferred Qualifications
  • Technological proficiency with experience trouble shooting basic equipment problems.
  • Experience resolving technical problems with demonstrated proficiency in the use of Microsoft Excel and Banner systems.
  • Experience supervising students.

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

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