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Library Service Desk Supervisor

Saint Mary's College of California
California, United States
Salary Not specified
Posted date
Sep 21, 2021

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Position Type
Administrative, Academic Affairs, Librarians & Library Administration
Employment Level
Salary Band
Not specified
Employment Type
Part Time
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Library Service Desk Supervisor & Access Services Coordinator
Job Type: Part Time
Job Number: 2015-1603099
Location: CA 94556, CA
Department: Library
Closing: 11/12/2021 11:59 PM Pacific


Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.

As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

Part-time, 20 hours per week

The Service Desk Supervisor position oversees daily operations Wednesdays, Thursdays, and Fridays. They manage, supervise, and provide public face-to-face and online customer service at Library Service Desk. In addition, this position participates in circulation services, student supervision, new student and employee training, and Link+ operations. It also serves as back- up to all Access Services Departments, ILL, Reserves, Billing, and Systems. Contributes to the development of Access Operations policies and procedures, explicitly representing the needs of Access services. Works independently with minimal supervision, exercises discretion in applying rules, regulations, and procedures. The position is responsible for representing the Library to patrons during operating hours. Including but not limited to general Access Services policies and operational procedures. Reports to the Head of Access Services.

Experience and Qualifications
REQUIRED: BA or Equivalent

Experience: (years required and applicable field of experience): Required: 3-5 years working in a library setting. Experience in an academic and/or research library and experience working with Sierra ,Link+, ILLiad, LibCal or RAPID ILL Preferred.

Skills/Abilities: (e.g. computer skills, written & verbal skills, trades, laws, procedures, technical) Minimum 3-5 years direct/related experience that provides understanding of library or service functions. Strong commitment and ability to deliver high quality customer service. Solid experience with standard computer software such as MS Word, Excel, e-mail and calendar software, familiarity with library ILS Sierra, Illiad and ability to learn and master new software, systems and technology. Experience working with automated library systems. Strong interpersonal and communication skills, both verbal and written. Demonstrated organizational skills including ability to manage competing priorities and work under pressure. Demonstrated initiative, flexibility, and ability to tolerate ambiguity and to work and learn in a rapidly changing environment. Ability to work collaboratively and to interact effectively with a diverse group of people. Ability to identify problems and carry out solutions independently or in collaboration with others.

Licenses & Certifications (e.g. CPA, RN, etc.):
PREFERRED (not required): Certificate in a library and information technology (LIT) program.

Other Requirements: Regular schedule 9:00am-3:00pm Wednesday/ Thursday 8:30am-5pm Friday. Must accommodate work schedule exceptions during extended hours, holidays, intersessions, short staffing, and summer.

Supplemental Information

Application Instructions: Please apply online at

Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
  1. A resume
  2. The name and contact information for three (3) professional references.
  3. In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.

Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.

Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.

Please apply online at

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