Information Technology Consultant
Info Technology Consultant
Appointment Type and Duration:
$19.19 - $35.57 per hour
Review of Applications Begins
Position closes October 1, 2021
Special Instructions to Applicants
To be considered for this position, applicants must submit a
completed application. Complete applications must include:
1. Online application
2. A resume
3. A cover letter indicating how you meet the minimum
qualifications for the position
4. The names of at least three professional references, their
e-mail addresses, and telephone numbers
Any application missing the above documents/information may be
Information Services (IS) is the central information technology
unit at the University of Oregon and provides wide ranging services
to campus. Information Services consists of four major functional
areas: Customer Experience, which serves as the key contact point
for interactions with campus clients and customers; Applications
& Middleware, which manages and supports applications,
integration services, identity management and data management;
Information Security, which helps protect virtual or physical
information; and Technology Infrastructure, which provides
administration and support for the software, hardware, and services
needed to support the campus IT environment. Information Services
also includes the Advanced Network Technology Center. IS works
closely with the Network for Education and Research in
Established in 1876, the University of Oregon offers a breadth and
depth of curricula with more than 270 academic programs and
provides the opportunity to work at a respected research university
with a strong holistic, liberal arts foundation. The UO also has a
history of political and social involvement that embraces diverse
beliefs, cultures, and values, and it is committed to environmental
The university is also proud of the Phil and Penny Knight Campus
for Accelerating Scientific Impact, an initiative specifically
designed to fast-track scientific discoveries and the process of
turning those discoveries into innovations that improve the quality
of life for people in Oregon, the nation and beyond. Information
Services collaborates with Research and Innovation and our schools
and colleges to support the research, teaching, and learning
mission of the university.
Eugene is the home of the University of Oregon. Located in the lush
Willamette Valley, Eugene is well-known for outdoor pursuits like
running, cycling, rafting, and fishing, as well as arts, music,
crafts, brewing, wine-making, and community-supported agriculture.
With branches in Portland and on the Oregon coast, the UO is deeply
connected to Oregon's natural and cultural treasures.
Reporting to a USS Manager, this position will handle technology
support requests from university administrative staff, including
provisioning and troubleshooting of computers and peripherals,
network interfaces, operating systems, productivity and enterprise
applications, and cyber security and general orientations.
This classification requires a basic foundation of knowledge and
skills of technology and information systems generally obtained
through an AA degree in computer science, information systems,
educational technology, communications, or related fields, or
similar certified course work in applicable fields of study and at
least one year of related work experience.
We welcome applications from candidates with diverse professional
backgrounds, and we acknowledge that the professional competencies
for this role can be developed through a variety of ways.
- Excellent problem-solving skills
- Ability to analyze information and diagnose situations and
configurations to maximize the functionality of hardware and
- Excellent communication skills and ability to disseminate
information verbally, in written form, and across an array of
- Ability to work and communicate effectively with faculty,
staff, and students from a variety of diverse
- Ability to cooperatively work with others and lead joint
- Maintain a respectful workplace and model a positive and
- Experience managing customer support requests using an IT
Service Management system.
- Experience and knowledge working in higher education
- Experience with enterprise device management, using enterprise
device management tools such as SCCM and JAMF.
- Experience with supporting end user computers in a professional
- Familiarity and experience with videoconferencing concepts and
- Experience in writing knowledge base documentation.
- Experience with project management concepts and
- Experience with ITSM/ITIL concepts, including Incident and
FLSA Exempt: No
All offers of employment are contingent upon successful
completion of a background inquiry.
This is a classified position represented by the SEIU Local 503,
Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits
package to eligible employees, including health insurance,
retirement plans and paid time off. For more information about
benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative
action institution committed to cultural diversity and compliance
with the ADA. The University encourages all qualified individuals
to apply, and does not discriminate on the basis of any protected
status, including veteran and disability status. The University is
committed to providing reasonable accommodations to applicants and
employees with disabilities. To request an accommodation in
connection with the application process, please contact us at
firstname.lastname@example.org or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex,
national or ethnic origin, age, religion, marital status,
disability, veteran status, sexual orientation, gender identity,
and gender expression in all programs, activities and employment
practices as required by Title IX, other applicable laws, and
policies. Retaliation is prohibited by UO policy. Questions may be
referred to the Title IX Coordinator, Office of Civil Rights
Compliance, or to the Office for Civil Rights. Contact information,
related policies, and complaint procedures are listed on the
In compliance with federal law, the University of Oregon prepares
an annual report on campus security and fire safety programs and
services. The Annual Campus Security and Fire Safety Report is
available online at http://police.uoregon.edu/annual-report.
To apply, visit https://careers.uoregon.edu/en-us/job/528200/information-technology-consultant