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Student Success Coordinator, Professional Service Specialist 4

Rowan University
New Jersey, United States
Salary Not Specified
Posted date
Sep 20, 2021

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Student Success Coordinator

Work type: Regular, full-time

Location: Camden, New Jersey

Categories: Professional

Title : Student Success Coordinator

Department: Center for Access Persistence & Achievement, Division of Diversity Equity and Inclusion

Job Summary: Rowan University is seeking a full-time Student Success Coordinator to support eligible students from historically underrepresented groups on both the Camden campus and Glassboro campus of Rowan University. This position will report to the Assistant Vice President for Student Success and Inclusion Programs and will also work closely with the Student Support Office in the Division of Student Affairs. This position will provide holistic and academic support for high school students participating The Launch Pad at Camden, which is the early college and pipeline program at the Camden campus; students in the R U Ready Scholarship program; and other students in Rowan University programs on the Camden campus who identify as first-generation college students and/or who are Pell-eligible and who are at academic risk (including those on academic warning or probation).

Specific Tasks, Duties, and Responsibilities :

  • Provide intrusive outreach to and support for the dual credit and Early College Program students enrolled in Rowan University coursework on the Camden campus of Rowan University; for students in the R U Ready scholarship program; and for Rowan students on the Camden and Glassboro campuses from historically underrepresented populations
  • Provide students with academic and holistic support as they clarify and pursue academic, professional, and personal goals, directly and via connecting them with University resources such as the Office of Career Advancement, academic advising, experiential education opportunities, first generation and/or Diversity, Equity and Inclusion and affordability resources, etc.
  • Collaborate with internal and external partners (such as representatives from the Camden City School District, community organizations and other school district partners) to support students in relevant programs
  • Collaborate with enrollment services to assist high school students in completing Rowan University admissions and financial aid paperwork.
  • Closely track and monitor the progress and well-being of each student and engage in ongoing communication and meetings to provide support, assistance, and referral as needed
  • Via individual and group meetings and in collaboration with relevant other offices and staff, help students develop academic success strategies, interpersonal communication skills, time management strategies, organization skills, and ability to set and achieve goals while having a sensitivity to mental health issues
  • Maintain consistent and confidential records of student data at the individual and program level, with a focus on equitable outcomes and access to University resources and opportunities
  • Aid in everyday operations and of TLP in Camden and student support and early intervention efforts; assist with data collection and analysis for program improvement
  • Develop and deliver workshops supporting student success and overall well-being to relevant student populations
  • Develop and deliver informational workshops to expose high school students to Rowan’s academic programs and resources in collaboration with the Office of Admissions, Academic departments and the ASCEND office.
  • Foster an environment of equity, inclusivity, and diversity with efforts to support reducing achievement gaps through collection and analysis of data of pipeline programs.
  • Maintain breadth of knowledge required to engage in impactful support of the relevant student population. Engage in professional development opportunities, including staying current with Diversity, Equity and Inclusion strategies and student success related issues and initiatives
  • Assist with Open Houses, Accepted Student Receptions, Orientations, and other TLP activities as needed
  • Position may require some evening and weekend activities
  • Perform other related duties as assigned


  • Bachelor’s degree is required; Master’s degree is preferred
  • One (1) year of professional experience
  • Demonstrated excellent communication, organizational, and student service skills
  • Demonstrated background in helping meet the needs of students from historically underrepresented groups based on race, ethnicity, income status, first generation status, disability status, etc.
  • Demonstrated high-level interpersonal, communication and negotiation skills, with demonstrated ability to deal with confidential and sensitive matters
  • Experience preferred in coaching, opportunity and access programs, mentoring programs, academic advising, a college learning center, and/or counseling
  • Experience preferred in designing and facilitating academic skill-focused workshops for college students
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