Help Desk Tech

COMPANY DESCRIPTION

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres, just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve, and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.

As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.



JOB DESCRIPTION

The Help Desk Tech is an entry-level position which provides exceptional customer service to the UIndy community through the delivery of technology support within Information Technology. The Help Desk Tech applies consulting, troubleshooting and problem solving skills to diagnose and repair technology-related issues in a timely fashion. Using established guidelines, all requests are prioritized and recorded in a help desk ticketing system. The Help Desk Tech develops and maintains a solid working relationship with the University community to function as a liaison between Information Technology and the user community.

RESPONSIBILITIES

• Receives and thoroughly records information in ticketing system regarding each problem or request.
• Delivers professional, timely, customer support and communication via email, phone, remote support, or face-to-face.
• Develops and demonstrates an understanding of client needs.
• Provides support to identify, diagnose, and resolve basic to complex technology-related issues, including hardware/software, printers, network, classroom technology, telephones.
• Routes issues that cannot be resolved at the Help Desk to other IT support groups within the department, other campus departments, or identified vendors, as appropriate.
• Identifies trends to assist in the development of user documentation, training, knowledge base articles, web content, and communications to campus.

QUALIFICATIONS

• Minimum of one (1) year of demonstrated experience providing excellent customer service.
• Bachelor's degree required.

BENEFITS

• Medical Insurance
• Dental Insurance
• Free Parking
• Vision Insurance
• Tuition Discount