This job has expired

Information Technology Analyst for Student Success

Ball State University
Indiana, United States
Salary Not Specified
Posted date
Sep 20, 2021

View more

Position Type
Faculty Positions, Education, Instructional Technology & Design, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
You need to sign in or create an account to save a job.
Posting Details

Position Title

Information Technology Analyst for Student Success

Additional Information

Ball State University Information Technology is seeking an Information Technology Analyst for Student Success. In this role you will work with area functional team members to understand, build, support, manage and enhance our student success and retention processes. You will partner with Online and Strategic Learning and IT support services to develop best-in-class training, support, and documentation to grow our student experience. If you are interested in this type of work, please apply.

Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Benefits and Community



Administrative Exemption



Length of Assignment

Full-Time At-Will

Position Function

Provide expertise, direction, guidance, and support as a member of the Enterprise Project Support Office ( EPSO ) needed to ensure the ongoing best-practice implementation and deployment of enterprise technologies to support student retention and success. Work collaboratively with EPSO and functional unit team members to identify, select, implement, support and maintain enterprise-level technology solutions, particularly those technologies and systems that support student success and related strategic objectives. Provide in-depth technical services ranging from break-fix to systems integration, strategic technology planning, development, and design.

Minimum Education

Bachelor’s degree from an accredited college or university by date of appointment.

Minimum Experience

At least two years working with information systems and one-year project management experience; demonstrated experience in providing technical analysis of complex business processes; ability to identify and create efficiencies and improvements of those processes including the impact of these process improvements. Ability to measure the impact of the process improvements.

The position requires strong organizational and tracking skills, ability to communicate with campus leadership, faculty, staff, and students; ability to motivate departments and individuals to complete tasks within a timeframe, and a track record of complex project completion within timeline and budget.

Minimum Other

Excellent organizational, written and oral communication skills. Strong analytical skills with great attention to details; effective at explaining technical ideas to non-technical audiences.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Master’s degree in a technology or business-related program.

Preferred Experience

Five years of experience working in an IT environment and two years of project management experience with large multi-faceted projects at a higher educational institution providing technology solutions at a managerial or leadership level. Strongly prefer experience and/or training in higher education and student success/retention.

Preferred Other

Two years’ experience with a higher education ERP solution (Preferably Banner). One year of experience working with student retention solution, (preferably EAB Navigate). Demonstrated ability to create excellent documentation and training materials.

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised


Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.


Information Technology Services:120040

Department Information

The minimum salary for this position is $60,000.00.

Department Email or Phone Number


Duties & Responsibilities



Job Duty

Together with EPSO and functional team members, relevant vendors, and client stakeholders, ensure the efficient, effective, and best-practice implementation of enterprise technologies and systems to support the strategic goals and objectives of the functional units.



Job Duty

Work closely with relevant technology vendors to explore and understand the evolving best-practice implementation of their solutions. Work with internal BSU teams to ensure the BSU deployment of these systems maximizes the potential benefit of these systems for Ball State. Work with functional unit leadership to help drive adoption of enhanced functions and features of these systems to optimize return on our investment in these solutions.



Job Duty

Coordinate technical aspects of enterprise systems implementations, deployments, and management to support student retention and success, working with other members of the EPSO and functional team to ensure optimal deployment and ongoing operation of these systems.



Job Duty

Serve as the technical system administrator for enterprise systems supporting student success and retention, and as the vendor liaison for the technical support and deployment of these systems.



Job Duty

Help coordinate the change management associated with the sunsetting of legacy systems or adoption of new systems and technology solutions that support retention and student success.



Job Duty

Create project workflows, communicate with all relevant parties on campus and off, including executive leadership, project leaders, and third-party vendors to ensure project is moving toward completion according to timeline. Keep leadership informed of progress, communicate needs and completion of tasks to vendors, work with internal leaders to implement projects and communicate regularly on progress, setbacks, adjustments, and successes.



Job Duty

Develop and implement a training plan tied to each strategic initiative. This includes identifying and securing trainers both on and off campus, developing a schedule, coordinating training with other programs on campus, implementing the training, conducting evaluations and data collection methods to determine efficacy of training, adjusting and adapting future training based on feedback, and developing additional trainings as needed.



Job Duty

Conduct strategic, technical and process feasibility reviews of technology requests and proposed plans. Work with other EPSO and IT staff members to examine projected impact of all requests on existing technologies and processes.



Job Duty

In collaboration with functional units, perform efficiency analysis of existing business processes and identify areas for enhancement though technology automation and process refinement.



Job Duty

Maintain strong working relationships with other IT staff, functional unit staff, vendors, external service providers, consultants, and others to accomplish the responsibilities outlined herein.



Job Duty

As needed and directed by EPSO leadership, facilitate meetings with functional team members and/or IT resources to assess and support functional areas initiatives, projects or open incidents.



Job Duty

Keep EPSO leadership informed of progress, issues, and concerns, and escalate unresolved or critical issues to EPSO leadership as appropriate.



Job Duty

Fully document the student success configuration and related integrations; Ensure data accuracy within the solution through regular quality control checking.



Job Duty

Develop and implement an evaluation and analysis plan for each project.



Job Duty

Perform other related duties as assigned.

Posting Number


Number of Vacancies


Desired Start Date


Position End Date (if temporary)

Open Date


Applications Accepted Through Date


Open Until Filled


Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

May need to extend posting date depending on applicant response.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert