Information Technology Analyst for Student Success
Ball State University Information Technology is seeking an
Information Technology Analyst for Student Success. In this role
you will work with area functional team members to understand,
build, support, manage and enhance our student success and
retention processes. You will partner with Online and Strategic
Learning and IT support services to develop best-in-class training,
support, and documentation to grow our student experience. If you
are interested in this type of work, please apply.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression
are a part of our enduring values and inform all of our efforts. We
encourage applicants to familiarize themselves with our Inclusive
to learn more about our commitment and to
identify how you might contribute to these efforts.
Benefits and Community
Length of Assignment
Provide expertise, direction, guidance, and support as a member of
the Enterprise Project Support Office ( EPSO ) needed to ensure the
ongoing best-practice implementation and deployment of enterprise
technologies to support student retention and success. Work
collaboratively with EPSO and functional unit team members to
identify, select, implement, support and maintain enterprise-level
technology solutions, particularly those technologies and systems
that support student success and related strategic objectives.
Provide in-depth technical services ranging from break-fix to
systems integration, strategic technology planning, development,
Bachelor’s degree from an accredited college or university by date
At least two years working with information systems and one-year
project management experience; demonstrated experience in providing
technical analysis of complex business processes; ability to
identify and create efficiencies and improvements of those
processes including the impact of these process improvements.
Ability to measure the impact of the process improvements.
The position requires strong organizational and tracking skills,
ability to communicate with campus leadership, faculty, staff, and
students; ability to motivate departments and individuals to
complete tasks within a timeframe, and a track record of complex
project completion within timeline and budget.
Excellent organizational, written and oral communication skills.
Strong analytical skills with great attention to details; effective
at explaining technical ideas to non-technical audiences.
Authorization to work in the US
Candidates for searches must have current authorization to be
employed in the U.S. without employer sponsorship.
Master’s degree in a technology or business-related program.
Five years of experience working in an IT environment and two years
of project management experience with large multi-faceted projects
at a higher educational institution providing technology solutions
at a managerial or leadership level. Strongly prefer experience
and/or training in higher education and student
Two years’ experience with a higher education ERP solution
(Preferably Banner). One year of experience working with student
retention solution, (preferably EAB Navigate). Demonstrated ability
to create excellent documentation and training materials.
Requires successful completion of a background check and education
Position Title(s) Supervised
Ball State University is an Equal Opportunity/Affirmative Action
employer that is strongly and actively committed to diversity
within its community. Women, minorities, individuals with
disabilities and protected veterans are strongly encouraged to
apply. All qualified applicants will receive equal consideration
for employment without regard to race, color, ethnicity, religion,
sex, sexual orientation, gender identity, gender expression,
national origin, age, disability, protected veteran status or any
other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an
attractive campus 45 miles northeast of Indianapolis. Approximately
22,000 graduate and undergraduate students enroll in one of eight
academic colleges that offer 120 undergraduate programs. We offer
more than 140 master’s, doctoral, certificate, and specialist
degrees, with many of them ranking among the best in the nation. We
engage students in educational, research, and creative endeavors
that empower our graduates to have fulfilling careers and
meaningful lives enriched by lifelong learning and service, while
we enhance the economic, environmental, and social vitality of our
community, our state, and our world.
Information Technology Services:120040
The minimum salary for this position is $60,000.00.
Department Email or Phone Number
Duties & Responsibilities
Together with EPSO and functional team members, relevant vendors,
and client stakeholders, ensure the efficient, effective, and
best-practice implementation of enterprise technologies and systems
to support the strategic goals and objectives of the functional
Work closely with relevant technology vendors to explore and
understand the evolving best-practice implementation of their
solutions. Work with internal BSU teams to ensure the BSU
deployment of these systems maximizes the potential benefit of
these systems for Ball State. Work with functional unit leadership
to help drive adoption of enhanced functions and features of these
systems to optimize return on our investment in these
Coordinate technical aspects of enterprise systems implementations,
deployments, and management to support student retention and
success, working with other members of the EPSO and functional team
to ensure optimal deployment and ongoing operation of these
Serve as the technical system administrator for enterprise systems
supporting student success and retention, and as the vendor liaison
for the technical support and deployment of these systems.
Help coordinate the change management associated with the
sunsetting of legacy systems or adoption of new systems and
technology solutions that support retention and student
Create project workflows, communicate with all relevant parties on
campus and off, including executive leadership, project leaders,
and third-party vendors to ensure project is moving toward
completion according to timeline. Keep leadership informed of
progress, communicate needs and completion of tasks to vendors,
work with internal leaders to implement projects and communicate
regularly on progress, setbacks, adjustments, and successes.
Develop and implement a training plan tied to each strategic
initiative. This includes identifying and securing trainers both on
and off campus, developing a schedule, coordinating training with
other programs on campus, implementing the training, conducting
evaluations and data collection methods to determine efficacy of
training, adjusting and adapting future training based on feedback,
and developing additional trainings as needed.
Conduct strategic, technical and process feasibility reviews of
technology requests and proposed plans. Work with other EPSO and IT
staff members to examine projected impact of all requests on
existing technologies and processes.
In collaboration with functional units, perform efficiency analysis
of existing business processes and identify areas for enhancement
though technology automation and process refinement.
Maintain strong working relationships with other IT staff,
functional unit staff, vendors, external service providers,
consultants, and others to accomplish the responsibilities outlined
As needed and directed by EPSO leadership, facilitate meetings with
functional team members and/or IT resources to assess and support
functional areas initiatives, projects or open incidents.
Keep EPSO leadership informed of progress, issues, and concerns,
and escalate unresolved or critical issues to EPSO leadership as
Fully document the student success configuration and related
integrations; Ensure data accuracy within the solution through
regular quality control checking.
Develop and implement an evaluation and analysis plan for each
Perform other related duties as assigned.
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Applications Accepted Through Date
Open Until Filled
Information regarding transcripts
The option to upload transcripts is available. Original, official
transcripts showing the highest related degree earned is required
at the time of hire (even if obtained at BSU). Degree verification
will be conducted.
Special Instructions Summary
May need to extend posting date depending on applicant
Required fields are indicated with an asterisk (*).
- Cover Letter
- Undergraduate Transcripts
- Master's Transcripts