User Services Consultant - Natural and Social Sciences
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The User Services Consultant for Natural and Social Sciences is
responsible for providing technical support and assistance to
faculty, staff, and student employees in the departments of
Biology, Chemistry, Computer Science, Environmental Science,
Exercise and Health Science, Mathematics, Physics, Economics,
Politics, Psychology and Sociology. This position provides support
for research lab computers and associated software and
instrumentation used by the above departments as well as classroom
teaching computers and laptop carts. The person in this role works
independently and as a team member on a wide variety of projects
that have a distinct impact upon the operation of WITS and the
University as a whole. The position involves a significant level of
contact with students, faculty and staff as well as with
individuals and organizations outside of the University. The
employee may be required to travel locally and nationally to attend
conferences and training sessions.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
- Serves as the initial point of contact for College of Arts and
Sciences (CAS) faculty and staff with questions regarding computing
and network equipment, software, and the implementation of
technology. Researches and recommends solutions as necessary.
Assists faculty and staff in purchasing hardware and
- Manages the setup and maintenance of the computer hardware and
software in laboratories and research spaces of departments listed
above. Ensures technology needs of the students and faculty using
these facilities are satisfied in a timely manner.
- Coordinates technology support for faculty and staff including,
but not limited to standard software applications, computing
devices, the campus network, peripheral devices, and audio-visual
equipment. Maintains an updated inventory of computing equipment
utilized by the supported departments.
- Researches established resources and explores emerging
technologies to support faculty needs and encourages the adoption
of appropriate technology solutions. Serves as a resource person
and coordinator for the integration of educational technologies
into courses. Assists faculty with the development of projects
utilizing information technologies.
- Serves as a member of the WITS User Services group.
Participates in meetings of the User Services group and contributes
to finding solutions to technology problems pertinent to all
segments of the University community. Conducts training sessions on
topics of particular expertise. Supports other members of the WITS
User Services group and other groups within WITS as
- Continually seeks opportunities to proactively improve the
computing environment at Willamette University.
- Any combination of education, training or experience that
provides the knowledge, skills and abilities required to perform
the essential functions of the position. A Bachelor's degree is
required; and one in a field related to one or more of the above
departments is highly desirable.
- Minimum of two years of experience working user services in a
networked computing environment.
- Demonstrated experience creating user documentation.
- Demonstrated knowledge and experience in:
- Consulting with users on various software, hardware and network
- Operation and trouble-shooting of computers, tablets,
smart-phones and other peripheral devices.
- Support of Microsoft and Apple operating systems.
- Supporting users with applications including but not limited to
Microsoft Office, Google Suite, and Adobe Creative Cloud
- Use and support of a Learning Management System
- A proven customer service orientation with excellent
interpersonal and communication skills.
- Willingness to work with a broad range of educational
technologies and to remain current in the field.
- A proven ability to make technical issues understandable and an
ability to match technical opportunities to University
- Demonstrated commitment to working with diverse colleagues,
students, and community members, and actively engaging in learning
and practicing the principles of equity, inclusion, and
Applications will be reviewed on a rolling basis as received
until the position is filled.
All University positions require that candidates submit to a
criminal conviction record check prior to hire. Conviction does not
automatically preclude candidates from being hired. Nature of
conviction will be considered relative to the duties of the
You will need to upload the following two documents as part of
your application materials in the "My Experience" section labeled
- A Master's degree in a field of study related to the above
- Experience supporting faculty with server-based research
computing in Linux.
- Experience supporting information technology in higher
- Experience in development of instructional
- Experience programming in one or more modern computer
language(s) and relevant experience beyond the minimum
Incomplete applications will not be considered.
Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Salem-Campus/User-Services-Consultant---Natural-and-Social-Sciences_R0003865
Believing that diversity contributes to academic excellence and
to rich and rewarding communities, WU is committed to recruiting
and retaining a diverse faculty, staff and student body. We seek
candidates, particularly those from historically under-represented
groups, whose work furthers diversity and who bring to campus
varied experiences, perspectives and backgrounds.
- Cover letter addressing the required/desired qualifications and
presenting any other applicant characteristics which deserve
- Current Resume