POSITION TITLE: Office Assistant II
STATUS: Part time
DEPARTMENT: Financial Aid/Veterans Office
DIVISION: Student Development
REPORTS TO: Coordinator, Financial Aid and Coordinator,
PLACEMENT: Clerical Grade 6
MINIMUM PAY RATE: $16.23 per hour
This position serves as the initial contact for students and
parents providing general interpretation, advising and resolution
of problems with their financial aid eligibility. Position will be
cross trained and may work within the Financial Aid Office and/or
Veterans Resource Center, based upon the needs of the office
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
Assist students, parents, supporters, staff, and faculty concerning
all aspects of financial aid/veterans via phone, email, Live Chat,
and in person.
Schedule appointments for Financial Aid/Veterans staff.
Determine what documentation is required from the student and
verify student files are complete.
Scan all documents that are submitted to the Financial Aid/Veterans
Office. Maintain a high level of confidentiality and protect
student information in compliance with FERPA and HEA laws.
Monitor and maintain inventory of all FA/Veterans forms.
Perform other related duties as assigned.
High School diploma or equivalent.
Two (2) years of general office experience.
Effective verbal and written communication skills, and ability and
willingness to work cooperatively with a diverse population.
Basic computer skills with working knowledge of Microsoft Office
Word, Excel, and Outlook.
Excellent customer service skills.
Ability to function as an effective team member and support and
adapt to change.
Must not have any student loan in default.
Experience working in a higher education setting.
Experience working in a Financial Aid Office.
Experience with Ellucian Colleague and Workday systems.
Knowledge of ImageNow Software.
Ability to speak Spanish fluently.
Full Time/Part Time:
Union (If Applicable):
28 For more information, click the "How to Apply" button.