This position is open until filled.
HACC offers a comprehensive and competitive benefits package to
eligible employees. This position receives an annual leave package
with 20 accrued vacation days, 13 paid holidays, 12 sick days, and
3 personal days; four day work weeks (May – August); comprehensive
health insurance and retirement options; professional learning and
development opportunities; flexible schedules and teleworking /
hybrid options; and tuition remission for employees and their
dependents for all HACC programs.
Job Summary: This position supports the optimization of enterprise
applications including the Banner Enterprise Resource Planning
system and other enterprise systems and provides functional user
support to meet business requirements. Key accountabilities
include: project coordination, eliciting, analyzing, and
documenting requirements, developing procedures to meet complex
business needs, creating test plans, writing documentation,
querying data, creating reports, and training users. Works
collaboratively with IT staff, other business analysts, and other
departments to improve processes, resolve issues, and implement
system enhancements. Provides troubleshooting and general support
for functional applications, third-party interfaces, and reporting
applications associated with the ERP.
The Enterprise Analysis team supports the College’s enterprise
resource planning (ERP) application along with other various
on-premise and cloud-hosted systems.
Bachelor’s Degree in a relevant field and 3 years experience
experience within the field of technology with skills that are
clearly transferrable to the position. Or, a combination of
experience and education sufficient to successfully perform the
essential duties of the job.
$53,964 - $68,804
Experience with project management and feasibility
SDLC experience including requirements elicitation and
Higher education system knowledge, Banner preferred
Experience with Human Resources Information Systems (HRIS)
Relationship building and collaborative leadership skills
Job Specific Task List:
About Us: www.hacc.edu
- Serves as the subject matter expert for systems utilized by the
assigned functional area.; Supports the prioritization of
technology support requests, projects, and upgrades for the
assigned functional area with input from functional and
cross-functional stakeholders; Creates and maintains task lists and
timelines to meet deadlines.
- Conducts business analysis and writes requirements for
enterprise systems and integrations; Applies knowledge of System
Development Life Cycle (SDLC), business analysis techniques,
project management techniques, SQL, higher education, and
functional processes; Performs analysis and makes recommendations
in areas that require a high level of business acumen; Utilizes
business analysis techniques to engage and collaborate with end
users, stakeholders, and other IT resources; Elicits, analyzes,
organizes, and documents requirements; ensures approval by
stakeholders; Translates business needs into detailed
specifications; Supports the effective use and integration of
systems, researches new features, and implements baseline
functionality; Designs and implements solutions to improve
operational efficiency, reduce errors, and adapt to new
requirements; Assesses impact to operational changes and risks;
Creates standard and complex SQL queries against Oracle database to
support analysis, design, reporting, and testing. Uses process
mapping to analyze complex business processes.
- Resolves business and technical issues to meet business needs;
Works independently and in collaboration with end users and IT for
troubleshooting issues and assisting with maintaining data
integrity; Documents technical issues and collaborates with IT and
external vendors for problem resolution; Escalates critical
- Ensure enterprise systems are adequately tested in the
development environment prior to production deployment; Designs and
implements test plans and procedures to ensure quality and
effectiveness of applications; Conducts system and regression
testing of customizations and configurations prior to deployment;
Coordinates acceptance testing by functional process owners;
Ensures functional users are aware of upgrades and are engaged in
testing of upgrades and patches.
- Writes and maintains high quality documentation such as
requirements, process documentation, and end user documentation;
Follows departmental standards for sharing and organizing
documentation to ensure accessibility to technical staff and
functional users; Reviews documentation regularly and ensures
documentation is accurate and up-to-date; Maintains up to date
project and issue status reports.
- Partners with functional and technical stakeholders to ensure
communications are clear, effective, and timely; Collaborates with
functional users to assess training needs; Supports the creation of
training materials; Coordinates delivery of training with
functional process owners; Leads meetings and gives presentations
to both management and staff; Establishes and maintains effective
and collaborative working relationships with internal and external
stakeholders, such as functional users, vendors, and peer
institutions. Exhibits exemplary communication skills and
professionalism; Utilizes appropriate communication methods;
communicates via available technology (phone, email, virtual
meeting) or in person; can travel between campuses and off-site
locations; Must have a dedicated high speed connection for
connection to the college’s resources remotely; Must be reachable
by phone during hours the college is operating; Flexibility in work
schedule is required.
- Pursues professional development and networking opportunities
as related to the business analyst role; Research technology
solutions relating to Banner and other enterprise systems; Leverage
resources available through vendors and industry; Maintain working
knowledge of industry terminology, IT best practices, and
functional processes, procedures, and workflows. 8. Perform other
duties as assigned.
- Job Type: Fulltime 12 month
Learning for all; learning for life.
Our Diversity Statement:
As an institution of higher
education, HACC recognizes its responsibility to maintain an
environment that affirms the diversity of people and ideas.
HACC embraces, supports, and actively pursues a policy of
inclusiveness that reflects and appreciates the diversity of the
community it serves and the world in which we live.
The Board of Trustees and the President lead HACC’s commitment to
open access to education, diversity, cultural sensitivity, and
equal opportunity in employment. This commitment serves to promote
a college-wide environment of collegiality, inclusiveness, respect,
and cultural competence.
Our Core Values:
- We set high goals and achieve them.
- We consistently perform above our own and others’
- We provide exceptional service to all.
- We challenge the status quo.
- We continually strive to develop new and creative approaches to
the education and training needs of our communities.
- We promote respect, collegiality, diversity and empathy in all
we say and do.
- We nurture awareness and cultural sensitivity to create a
climate of trust.
- We create a learning environment that appreciates
- We respect the shared governance decision-making process.
- We behave in a manner consistent with our core values.
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Sep 17, 2021 Eastern Daylight Time