Technology Support Staff I/ Student Support Services

Shenandoah University
Virginia, United States
Salary Not Specified
Posted date
Sep 20, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Auxiliary Services
Employment Type
Full Time

Shenandoah University’s Office of Institutional Computing is accepting applications for a Technology Support Staff I/ Student Support Services. This is a full-time benefited position located on our main campus in Winchester, Virginia.

If you’re not energetic, enthusiastic, and fun to be around, don’t apply; our culture isn’t a good fit for you. We’re looking for a go-getter, someone who is passionate about serving our community with excellence.

Help Desk technicians are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Help Desk representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to Help Desk technicians. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.


The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Go above and beyond to serve others and be a positive influence
  • Work in a Help Desk team environment
  • Develop and oversee the student IT workforce. This includes developing training programs and workshops for students
  • Recruit and hire 10-15 work study students each year
  • Position hours are Monday – Friday, 10am – 7pm
  • Technology is always changing and job assignment may change, so be prepared to work additional responsibilities as assigned by the supervisor

Required Skills


KNOWLEDGE: General computer knowledge and skills. Mac and iOS experience a plus. Training will be provided!

ABILITY: Work with other team members in the Help Desk area. Work effectively with a broad range of customers who have varied levels of familiarity with technology. Solve software and hardware related problems. Work in a fast paced environment that can change quickly. Ability to create training systems and effectively train the student workforce.

EDUCATION: College degree preferred.

EXPERIENCE: Previous experience in customer service related roles.

KEYS TO SUCCESS: Being reliable and on time, good interpersonal skills, work ethic, body language, effort, energy, attitude, passion, being coachable, doing extra, and being prepared. Leading by example.

How to Apply:

The complete application will include a cover letter, resume and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check will be required as a condition of hire. If the job requires driving for University business, a satisfactory driving record will be required as well.

At this time, SU is requiring that individuals within certain groups specifically those who have high levels of contact with others at the university or pose a greater risk to our community to be fully vaccinated for COVID-19 by August 1 for Fall 2021 or have at least the first dose by June 1 for groups that will be in person this summer (with full vaccination following as soon as possible), unless they have a SU-approved medical or religious exemption. This position requires a full COVID – 19 Vaccination or SU Approved medical or religious exemption.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.

Salary Type
Not Applicable

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