Program Support Specialist, Davis Center

Application Deadline: Thursday, September 30, 2021 Salary & Benefits: Salary is $32,248.28 per the Santa Fe College Salary Schedule. Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.

Classification: Full-time, Career Service, Non-exempt, Pay Grade C3.

Location: Davis Center, 17500 SW Archer Road, Archer, FL 32618

OVERVIEW: Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States. Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs. Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity. A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.

The Davis Center is seeking a Support Specialist to work independently providing administrative support for the centers Academic and Student Services. This position will assist with general office operations including faculty administrative support and providing accurate admissions information to potential, new, and current students. The Program Support Specialist is responsible for providing support to the operations of the Davis Center front desk ensuring a welcoming atmosphere by providing outstanding customer service in person, as well as over the phone. The assigned location of this position may be changed as needed to meet the needs of the Davis Center and could include a portion of the work week at an alternative off-site classroom location. Work schedules may include evenings until 10:00 p.m. and/or weekends according to the needs of the center.

Responsibilities and duties include:

· Provide support activities for the department such as answering telephones, assisting in the preparation for special events, scheduling appointments or assisting students, college employees and the public by responding to concerns/inquiries and providing some front-line level of resolution while making appropriate referrals as necessary.

· May assist students with application and enrollment processes; provide department specific aid and eligibility guidance, as appropriate.

· Communicate, collaborate, and maintain relationships with internal and external community constituents.

· Provide administrative support making travel arrangements, department purchasing, inventory, and requisitioning of supplies, equipment, and furniture.

· Reconcile department budget reports; compile and log supporting documentation records.

· Assist with management and maintenance of facilities, which may include arranging for corrective and preventative maintenance or ensuring cleanliness and sterile conditions.

· May open, secure, and maintain schedules for rooms, labs and lecture halls.

· May interview, hire, schedule and supervise the work of other employees.

· Compile and track student records and data including books, test charts, evaluations, enrollment, registration, graduation, certifications, and accreditations.

· Maintain confidentiality and security of student and/or department records and other sensitive information.

· May assist in the development or upkeep of the department/area webpage.

· Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

· Ability to work a flexible schedule, including nights and weekends.

· Provide service excellence through courteous, informed, accessible, and professional engagement.

· Perform other duties as assigned.

Reports to: Dean of Access and Inclusion

QUALIFICATIONS

Required: High school diploma or equivalent and four years of related work experience or a combination of completed education and/or related work experience equal to four years.

Additional Requirements: A criminal background check will be conducted.

Preferred: Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Ability to speak a second language such as Spanish. Ability to flex communication style to multiple cultural environments.

KNOWLEDGE, SKILLS & ABILITIES:

· Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

· Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

· Ability to work in a multi-cultural environment.

· Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.

· Multi-task – ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

· Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.

· Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

· Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

· Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related activities. APPLICATION PROCESS: All applicants must submit a completed online SF Employment Application, a letter of intent as well as an up-to-date resume to be considered for this position. College transcripts should be submitted to confirm academic qualifications. If you do not have college transcripts your high school diploma or equivalent must be uploaded as unofficial transcripts. Unofficial transcripts are only accepted for review purposes.