The University at Buffalo, Office of the Registrar seeks a Student
Solutions and Special Populations Coordinator that is passionate
about providing exceptional, holistic student service as well as
supporting the University’s special student populations. The
Student Solutions and Special Student Population Coordinator will
be a member of the newly formed Student Success Team in the Office
of the Registrar, redesigning our approach to customer
The student success specialist will provide concierge-style student
service via phone, email and in person. This individual will advise
students on Registrar and university policies and procedures,
assist students with navigating challenges, and connect students
with other offices as appropriate. This Specialist will understand,
enforce and advise students on academic policies and will update
student records in the student information system (PeopleSoft
Campus Solutions). This position reports to the Assistant Registrar
for Customer Service.
Key accountabilities and responsibilities:
- Contribute to student success and retention by providing
excellent customer service in person and via phone and email.
- Coordinate the Undergraduate non-degree application process and
communications, the Sixty and Over Auditor’s program, the SUNY and
WNY cross-registration program and UUP waiver process.
- Utilize the student information system (Peoplesoft Campus
Solutions) to perform needed transactional updates to student
- Collaborate with colleagues across campus to ensure consistent
and cohesive student service.
- Specialize in customer service related the non-degree student
- Perform transactions within the following areas: enrollment,
cross registration, degree conferral, diplomas, transcripts,
academic withdrawal, degree applicable credit and provide customer
service to address common student questions.
The Office of the Registrar serves as the home for student academic
records and related services. We preserve the integrity of the
academic record and student data while providing high quality,
student-centered services. We collaborate with others across the
university to support the attainment of related university goals.
We are a smart, innovative team of nearly 30 which seeks to
regularly improve the student and faculty services that we provide.
Our office is a supportive and collaborative environment where we
value and respect one another, and foster enjoyment of and pride in
our work. There are many opportunities for professional development
and participation on working groups and committees, as well as
office activities and events. Our open office is the spacious
former home of an undergraduate library, and our building shares a
footprint with a food court and grocery store, as well as outdoor
spaces and walking paths.
Working at UB comes with benefits that exceed salary alone. There
are personal rewards including comprehensive health and retirement
plan options. We also focus on creating and sustaining a healthy
mix of work, personal and academic pursuit – all in an effort to
support your work-life effectiveness. Visit our benefits website to
learn about our
University at Buffalo is an affirmative action equal opportunity
employer and, in keeping with our commitment, welcomes all to apply
including veterans and individuals with disabilities.
Bachelor’s degree required, 0-1 years customer or student service
experience and competencies in the following areas:
- Proficiency with Microsoft Office suite, specifically advanced
knowledge of Outlook, Word, and Excel including experience creating
and maintaining spreadsheets and related formulas.
- Strong verbal, written and interpersonal communication skills.
Ability to communicate clearly and respectfully with diverse
- Must be exceedingly well organized, detail-oriented, flexible,
possess a strong sense of accountability and be
- Must be able to work independently and exhibit good judgment.
Must be able to effectively prioritize workload while ensuring
multiple simultaneous projects are completed within expected
- More than 1 year professional work experience in a higher
- More than 1 year working with PeopleSoft Campus Solutions.
For more information, click the "How to Apply" button.