Enrollment Services Advisor (Student Services Professional I/B),
Unit 4 - APC - Academic Professionals of
California, Probationary, Full Time, Student Services
This is a full-time, permanent (probationary) position.
Special Working Conditions: This position may have some evening and
Conditions of Employment
Possession of a valid Driver's License is required. Employees in
this position will be enrolled in the Department of Motor Vehicles
(DMV) Government Employer Pull Notice Program which confirms
possession of a valid driver's license and reflects driving
Satisfactory completion of a background check (including a criminal
records check) is required for employment. CSU will make a
conditional offer of employment, which may be rescinded if the
background check reveals disqualifying information, and/or it is
discovered that the candidate knowingly withheld or falsified
information. Failure to satisfactorily complete the background
check may affect the continued employment of a current CSU employee
who was conditionally offered the position.
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
Application Deadline & Salary
The application deadline is: Thursday, September 30, 2021.
The salary range for this classification is: $3,796 - $5,369
Under the general supervision of the Director, Outreach and School
Relations, the Enrollment Services Advisor provides timely and
basic information, transactional, and general enrollment services
for students and the campus community through walk-in, email, chat,
and phone service requests. The Enrollment Services Toro One-Stop
provides general advising for prospective, admitted and enrolled
students under the Enrollment Services umbrella; Admission and
Recruitment, Financial Aid and Scholarships and Registrars.
Required Education: Equivalent to graduation from a four-year
college or university in one of the behavioral sciences, public or
business administration, or a job-related field.
Required Experience: Equivalent of one (1) year of experience in
professional Student Services work at the entry level. Equivalent
amounts of graduate level job-related education may be substituted
for the required experience.
Required Knowledge, Skills, and Abilities:
Knowledge and Abilities: Working knowledge of the methods and
problems of organization and program management; research and
interviewing techniques; principles of individual and group
behavior; the ability to rapidly acquire such knowledge of the
organization, procedures and activities of the specific campus to
which the position is assigned; and the basic principles, practices
and major trends in the Student Services field to which
Ability to rapidly acquire a working knowledge of the specific
objectives of the campus Student Services program and its
relationship to the total campus operation; interpret and apply
program rules and regulations; gather and analyze data; reason
logically, draw valid conclusions and make appropriate
recommendations; present clear and concise information orally and
in written reports; and establish and maintain cooperative working
relationships with faculty, CSU administrators, student
organizations and other private and public agencies.
Exceptional customer service and communication skills.
CSU admission and enrollment policies
Effectively manage time, multi-task and manage multiple priorities
and make deadlines
Accurately assess a prospective students enrollment needs and
Effective written communication skills
Counseling students and families
Required Certification: Valid Driver's License
75% - Using established guidelines, provides timely, general
advising to all inquiring students to ensure that they can
successfully navigate university policies and procedures to meet
their enrollment goals. Provides routine advising and counsel to
prospective and continuing students and their families on general
CSUDH admissions process, financial aid and scholarships, new
student orientation, registration enrollment processes. Advises,
and informs eligible students about available resources, special
programs and services such as EOP, AB540, Guardian Scholars,
Dreamers, Veterans, Disability Services, etc. Responds to inquiries
using various modalities, walk-in, phones, e-mails, and chat, etc.
In advising students, utilize a combination of analytical and
interpersonal skills and make appropriate recommendations when
developing effective and creative solutions to student problems.
When appropriate, work with students (and parents) using strong
communication skills to explain university policies, identify
student needs, and provide direction in helping students obtain
resources and navigate challenges. Provide step-by-step
instructions to empower students to better utilize online
self-service in navigating policies and processes of the
20% - Build relationships with diverse, ethnic and inclusive
student populations quickly by delivering personalized,
constructive, engaging, motivating, and informative interactions.
Maintain confidential information and provide information to
management to foster continuous improvement of the student
enrollment experience. Attend regular team meetings. Contribute as
a team member to further the university's mission. Represent the
Toro One-Stop at university events, workshops, presentations, etc.
Attend and participate in professional development training offered
by the university and professional organizations. Maintain current
knowledge of Enrollment Service department policies and procedures.
Utilize a holistic and integrated approach to enrollment
5% - Other duties as assigned.
California State University, Dominguez Hills, is strongly committed
to achieving excellence through a diverse workforce.
California State University Dominguez Hills is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran status.
For more information or definition of these terms, please
Individuals with disabilities requesting accommodations under the
Americans with Disabilities Act (ADA) may call the Human Resources
Office at (310) 243-3771.
Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/
, or by calling University Police at (310) 243-3639. Upon
appointment, all candidates must furnish proof of eligibility to
work in the U.S.
The California State University is Smoke and Tobacco Free. Smoking,
Vaping and other Tobacco use are Not Permitted anywhere on
University property. Education Code 42356, CCR Title 5, Article
30 Sep 2021
To apply, visit: https://careers.csudh.edu/en-us/job/505045/enrollment-services-advisor-student-services-professional-ib-3-positions