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ITS Solutions Developer

Cal State East Bay
California, United States
$6,249.00 - $9,175.00
Posted date
Sep 17, 2021

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Position Type
Faculty Positions, Education, Instructional Technology & Design
Employment Level
Salary Band
Up to $29,000
Employment Type
Full Time
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#504851 ITS Solutions Developer (CRM & Integrations) -- Analyst/Programmer-Expert




The starting salary will be between $6,249.00/month and $9,175.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit




Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and





This position is a technical and functional resource responsible for designing and implementing CRM and other solutions to support faculty, staff, and the University’s student success initiatives. Under the direction of ITS Director, the incumbent will be responsible for new solutions design and development, analyzing and understanding the campus data and technology needs, creating data integrations between different data sources and applications, maintaining the data integrity and implementing system enhancements.




Product development and support

  • With team members and external consultants design, develop, test, maintain and provide production support for CRM (Salesforce) and other assigned products.
  • Architect solutions by aligning complex requirements to Salesforce products and solutions.
  • Understand the data structure of CRM platform and other campus applications/data sources that feed into the CRM platform.
  • Design user-friendly interfaces for applications, systems, and solutions.
  • Perform complex application administration, configuration, customization, integration, installation of new releases, maintenance, troubleshooting, bug-fix, testing, and applying security policy best practices. Maintain usability, reliability, availability, and performance of CRM platform and ancillary products within the ecosystem, including but not limited to platform architecture and user facing applications and products. Maintain visual force and lightning pages.
  • Develop and maintain data integrations using Dell Boomi and other tools.
  • Facilitate workshops to gather requirements and promote process improvement.
  • Automate processes where feasible and reduce technical debt.
  • Work in a cross functional environment with various groups and end users to identify, document, and implement solutions to support projects and initiatives.


Collaboration and consultation

  • Consult with various stakeholders to understand their technological needs and help solve business problems and achieve desired outcomes.
  • Partner with faculty and staff to identify academic technology opportunities and determine the overall functional and technical requirements and specifications.
  • Research/gather data to develop insightful conclusions and generate solutions to address end user needs.
  • Promote the features and functionalities of CRM and other products within the ecosystem to drive adoption, utilization, and increase value.
  • Structure and author documentation with clear focus and content.
  • Write functional requirements into technical specifications and estimate work efforts.
  • Prepare and deliver information and ideas through verbal communication (meetings and presentations).
  • Collaborate with solution vendors and external consultants to deliver new solutions to the campus as needed.



  • Utilize and develop best practices (i.e. SDLC, Agile).
  • Build, test, and deploy software solutions. Deliver reports, dashboards and other BI and reporting products.
  • Keep current on new technologies and solutions in higher education and evaluate third party software and systems and support new installations.
  • Perform system and data cleaning, record deduplication, periodic system health checks, and data integrity and manipulation tasks.
  • Take on additional duties as assigned.



  • Knowledge of lean and agile SDLC methodologies.
  • Strong communication skills: active listening, verbal, and written, including strong technical writing and documentation skills.
  • Ability to evaluate complex problems and provide straightforward recommendations and/or solutions, and successfully implement those solutions.
  • Ability to interact with all levels within an organization from technical to executive management.
  • Ability to masterfully deal with ambiguity and multi-tasking demands.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proven analytical, evaluative and problem-solving abilities.
  • Creativity, keen attention to detail, and empathy.
  • Ability to foster professional relationships with internal and external customers.
  • Experience working in a team-oriented, collaborative environment. 



  • Bachelor's degree or an equivalent combination of related education and experience.
  • Experience doing Salesforce or Boomi administration/development.
  • Extensive Experience in web programming, database design, SQL, data integration as well as experience with scripting languages, such as Apex, Java, Python, or similar.



  • Master’s degree, e.g. MBA, science, or other disciplines.
  • Experience in .NET, PSP, Node.js, Python, PHP, SQL, Ruby, Perl, XML, JSON, HTML/XHTML, Java Script, XML, AJAX, CSS, REST, SOAP or WSDL.
  • Professional certifications (i.e Salesforce, Dell Boomi, Peoplesoft, Oracle).
  • Completed more than 2 full life cycles of Salesforce implementations (preferably at least 1 nonprofit or higher education project).
  • Demonstrated solution architecture experience aligning complex requirements to Salesforce products and solutions.
  • Consultant or Salesforce administrator with hands-on experience in following technology areas: Sales Cloud, Service Cloud, Education Cloud, Lightning Components, Apex, EDA or NPSP, Pardot or Marketing Cloud.
  • Expertise in process automation using workflows, process builders, flow and visual flows.
  • Experience in integrating applications with Salesforce using Dell Boomi or ETL tools.
  • Experience with Form Assembly creating interactive forms and integrating them with Salesforce.
  • Experience in working for Higher Education, consulting, NGO, and related industries.
  • Experience creating reports and dashboards using analytical tools (i.e. PowerBI, Tableau, etc.).
  • Experience with Salesforce data management tools such as: Data Loader, Developers Workbench, Demand Tools, OwnBackup.
  • Experience with Salesforce package creation, deployment, and management.
  • Experience with Slack enterprise configuration and development.
  • Experience with authentication technologies, especially SSO.
  • Experience with software development tools such as Github and Microsoft Visual Studio Code.
  • Experience in Technologies: Apex Language, Apex Classes/Controllers, SOQL, SOSL, VisualForce Pages, Apex Web Services, Lightning, Case Management Automation, Salesforce Developer Console, Service Console, Live Chat, Chatbot, Reports and Dashboards.
  • Experience with any of the following applications: QLess, Fusion, Certify, Handshake, Service Now, Campus Logic, Adobe Sign.
  • Experience with the following Salesforce packages: Interactions, Conga, Agile Accelerator, Student Advisor Link.




Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.




As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.




All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:




Cal State East Bay is not a sponsoring agency for Staff or Management positions.




The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.




Please visit and under “New Employment Site”, please click on Faculty, Staff and Management Employment Opportunities.


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